All Copy Products

We appreciate the Revdex.com reaching out and the opportunity to respond to the customer’s statement and concerns on the account I have been in correspondence with the customer and we are going to be speaking on Friday We hope to come to an amicable resolution for both parties

Complaint: [redacted] I am rejecting this response because: the business claims that "The customer did provide the proper notification for the end of their lease terms but didn’t remit the payment for the final buyout quote provided to them in June of by its due date." We performed as agreed by making the monthly payments required and causing the Agreement's term to end in August by providing timely notice of our intent to not renew our lease, as the business acknowledgesSection of our agreement requires that "at the end of the Agreement's term (i.e., August 2016), [we] will return the Equipment to a location [that the business will] specify at your expense." Nothing in our agreement provides for the business to withhold or deny such return instruction, and in so doing allow the business to unjustly enrich itselfAlthough section of our Agreement grants the business "the right to charge a fee upon termination of this Agreement either by trade-up, buy-out, or default," the Agreement does not require us to accept the business's buy-out offer at all, or to accept such an offer as a condition either to receive the aforementioned return instructions or to prevent further charges beyond the scope of our Agreement Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12494100, and find that this resolution is satisfactory to me Sincerely, Lisa ***

Initial Business Response / [redacted] (1000, 9, 2015/10/14) */ We are in contact with the customer at this time to send over the buyout information showing only the property tax chargeThe customer is out of the office at this time and we will follow up again upon his return

We appreciate the work that the customer does within the community, but All Copy did abide to the contractual obligations and respectfully ask that the customer uphold their terms as well We do understand that the customer no longer has the machine; however the election to remove the machine was not in our control nor would it be our fault The reduced cost was presented to the customer in good faith based on the amount that was previously agreed upon at the signing of the agreement We will still honor this reduced cost and remove the account from collections if they choose to do so

Initial Business Response / [redacted] (1000, 6, 2015/10/12) */ Thank you to the BBB for the opportunity to quickly address the details as presented regarding the equipment finance and service agreement signed on 5/13/2015. Regarding the accusations of targeting an employee who did not have... authorization to sign; the employee referenced signed multiple equipment finance agreements in the past on 3/25/2013 and 12/16/2013, so she had a clear history of authorization to make financial decisions. Regarding the claim that the initial spend analysis was misleading; there was a 3 page financial proposal presented showing current cost of $681.39 and a proposed cost of $865.00. The increase of $183.61 represented the benefits of new equipment, reduced future overage costs and monthly billed overages addressed by adding volume to arrive at current averages. All of this information was presented along with specs for the new printers. Between our sales rep's first conversation, the proposal on 4/17/2015 referenced above and the final count, Kwik Tek requested to add 2 more printers. There was also a competitive proposal from one of our common foes that was in play to compare to our proposal. This wasn't a one call close; it was reviewed for over a month and there were a few requested changes and an addendum to add yet another printer shortly after the 5/13/2015 signing representing another signature by the aforementioned signer. Kwik Tek was presented with a fair proposal that laid out exactly what was being spent and offered a solution for all new equipment at a fair price. The agreement has been financed and is non-cancellable. Our goal is to continue to provide the same level of equipment service that we have for the previous 3 years and continue on with the contracts in place.

Complaint: I am rejecting this response because:All Copy Products knew in October of that we no longer possessed the copier machine They nevertheless have insisted on billing us $per month since that time for "servicing" a machine that doesn't exist They are out of pocket nothing, and have experienced zero risk due to the fact the machine doesn't exist Common sense, logic and decency suggest they should not try to collect anything from us for servicing a nonexistent copier To some, this might be doubly true as we are a day shelter for homeless seniors: www.seniorsupportservices.orgThey have offered to settle for $but I think $would be the fairer amount.Sincerely, [redacted]

Thank you for the opportunity to respond to this customer’s dispute concerning the lease of their machine The customer’s reference to a day trail period is incorrect, as this is not something that we offer With prior approval, we are able to provide our customers with the option of bringing the machine to their location for a day on-site demonstration of the machine they are looking to purchase, but we have never been able to do something longer than a work week The section of the contract concerning returns does state that unused consumables (i.etoner) may be returned with prior written consent but this does clause not apply to machines We appreciate that the customer is offering to return the sold equipment however the agreement is signed with a lease term and an amount would need to be paid to close out the agreement The amount to close the agreement was originally sent to the customer back in August and we are happy to pull an updated figure if needed

Initial Business Response / [redacted] (1000, 6, 2015/09/28) */ Our sales manager is in contact with the customer now to get the account closed outWe have all of the proper documentation now in place and we hope to have the matter resolved by the middle of this week

We appreciate the Revdex.com and the opportunity to respond to this customer’s statement and concerns on the account I spoke with the customer last week concerning the interactions he had with members of our staff and to get more details concerning the install of the machine I am very appreciative for the feedback that the customer has provided and I have addressed the issue with the appropriate personnel Concerning the work for the set up on the machine, we are willing to credit back $of the disputed amount The credited amount would be applied towards their open invoice with the understanding that the payment for the remaining balance would be owed by the customer