All American Ford of Old Bridge

brought my car here because it stalled out on me. It seemed to be either a sensor or a timing belt issue. At first he told me there was something wrong with the timing. Just to look at it would cost me $600, so I went ahead and payed for that. They said that my engine is knocking when before I brought my car in here, my engine showed no signs of knocking. The service manager Mike told me this would be covered under warranty. Later to find out they are not covering it. So after 3 weeks they finally told me it was a crankshaft sensor. I told them I want that replaced and when it’s ready I will pick the vehicle up. When it was finally ready to pick the car up it was knocking, something I’ve never heard before. Didn’t even get a half mile down the road and my car has stalled out check engine light back on again.

This dealership is the best! Had no problems at all. Sped through the process and special thanks to the finance manager Tommy!

In the past 2 weeks I have received 2 emails from Able/All-American indicating that my 2015 Ford Explorer that I purchased from them in December of 2017 has a recall and need to make a service appointment. When I received the first email I checked the NHTSA to see if there were any recalls and there were none. I have had recall work on other vehicles and I always receive a letter at home from the vehicle mfr citing the recall, recall number, etc. and instructing me on what to do, which is why I checked it out first. I contacted Able-All-American via chat and they told me there were no recalls on my vehicle. Yesterday I received the second email indicating I had a recall, so I replied back asking what the recall was and received an email today indicating there are no recalls. I believe the emails are simply solicitations to get me to bring my vehicle in for service so they can find other things to work on that I would have to pay for.

I originally sent email below to All American and Ford corp on 2/13/19 edited for brevity I would like to register my concerns about repairs being done on my vehicle at All American Ford in Old Bridge, I purchased my 2017 Ford Fusion, VIN# ***, from AA on September 24, 2016, and it has approximately 25,000 miles on it. When we found water on the floor of the car last fall, we took it to AA for repairs under the new car warranty, on November 7, 2018. It remained in the shop until November 29, 2018, so that the sunroof could be replaced. Soon, there was more standing water on the floor; we returned it to AA on December 19, 2018. It was in the shop until January 8, 2019, for additional repairs to the sunroof. It leaked again the next day, and we returned it to AA on January 9, 2019. It is still there today, 34 days later. Since November of last year, it has out of our possession for 65 days. AA's discovery, during our third repair, that there was a window leak led us to call our insurance company, ***. *** sent an appraiser on January 16, 2019, and determined the car needed repair for 'fresh water' damage in the amount of $4,115.49. To date, I have not received a corollary assessment on any damage done by the leaking sun roof. The *** repair order contained no assessment nor repair orders for the upper interior of the car or any other areas which became wet as a result of the twice-repaired sunroof. The November 7 invoice #***, and the December 19 invoice #***, note the water running out of the headliner. After they discovered the secondary windshield leak they continued to leave it out in the rain, and the snow. We are concerned about damage that occurred inside the ceiling of the car, behind the dashboard and underneath all of the interior panels when outside and wet, and allowed to go through repeated cycles of freezing and thawing. on 2/12/19 we took pix of the snow covered car w standing water and wet seats.

This is a long story, but it is worth the read to understand the multitude of grievances that this dealership has put me and my fiancee through.

My Fiancee and I went in May 2018 to All American Subaru knowing exactly what car I wanted, trim, color, and features (including Apple Carplay, which is why I chose the Subaru Forester to begin with). I went in to meet with one of the salespeople, Chris. After a few hours of discussing all the details of the car, and extensively reviewing the details, without any doubts, I traded in my car and drove off in a new 2018 Subaru Forester.

Now here's when things started going wrong. When I got into the car, I was having trouble connecting to the Apple Carplay. I figured that I just needed to play with it a little and get used to the features. After a few days of attempting to get it to work, I realized that it was not installed in my car to begin with, very much contrary to what Chris had told me many many times. I was bringing my car back anyway to have leather seats installed, so I brought the issue up then, and was met with a confused look and a shrug. Chris promised that he would find out what was going on.

Meanwhile, I was told to bring my car back so they could put black leather seats with the two-tone leather that was agreed upon originally. After a few weeks of driving in a loaner vehicle, I get my car back with all gray leather seats. The dealer sent the car back to be redone, and this process took another week. It turns out, that again, I had been mislead and completely flat out lied to, when I was told that the two tone leather was possible and "not a problem, since (we) they could put it any color and any style that you want!" I finally took my car back, with now all black leather seats, with a few random gray pieces still in the car, and decided to move past the two toned seats.

I checked back in a few weeks later to discuss with Chris what was happening with the Apple Carplay, that again, I was promised would come with my brand new Subaru Forester when I signed the contract. Chris then told me that the update for the Forester was coming out during the summer and that I should wait a few months and not to worry about it at all.

I decided to wait the few months and use a GPS for the time being. During this time, I discovered that while they reupholstered the car the second time, the cup holders in the back were not installed properly and looked like they were superglued poorly. This was fixed, very professionally, as soon as I brought it into the dealership.

In August, while waiting through the summer to hear back from Chris, I sent an email to corporate to find out about when the Apple Carplay would be available to be installed through the update for my car. I received a prompt email back saying that this was not possible and no such update is possible or expected to be available for this model and year.

I immediately went to Chris to discuss this and he again met me with a shrug and a bucket of apologies. Since I have already been driving this car for months, sold my car to them upon signing the contract, and changed out the seats, I was at a loss for how to deal with this situation. He told me not to worry and that he would switch my car with a 2019 Subaru Forester (which does have Apple Carplay) when it comes in the end of October.

When I reached out in November to take Chris on this offer, I was unable to reach him. It turns out that he is no longer working in Subaru sales.

I now feel completely at a loss for what to do next. The dealership did not back up any promises made by Chris.

Beware of this dealership. They do not stand by their word or their customers. I hope that no one else gets caught up in a situation like this. Nothing kills the excitement of buying a new car more than being lied to and deceived for months.

Ozz and Sarah

In February of this year, my 2014 Ford Fusion wouldn't start so I had it towed to All American Ford in Old Bridge. After two days of not calling me about the issue, it turned out that the vehicle had eight undisclosed recalls on it. One of those caused the engine to stop functioning. During the first week the car was at the dealer, I had to lay out my own money for a rental car. Even though this was due to several manufacture defects and that I have an extended warranty that says I'll be compensated for ten days of rental car use. After less than ten days the dealer was able to get me in a loaner car for the next seven weeks while my car was undergoing extensive work. In the end, the vehicle had ten recalls and they blew out the transmission while test driving it so they had to hold it for several more weeks to get Ford to replace it.

Once the vehicle was returned to me, I was told that they would submit the paperwork to get my $470 back from the rental car. That it could take up to six week to complete. I waited eight weeks then began asking for an update. The dealer and their service department refused to return any of my calls or emails. I even called Ford who said it was a dealer issue. But the dealer said it was a manufacturer issue.

Suddenly, they realized that my wife's lease was about to expire and the sale manager started calling me directly. I told her that I was done with the dealership because of the way they treat customers and that they still owed me money. She told me that the paperwork was never filed and that she was taking personal control of the claim because she didn't want to loss the sale. But that it would again take six weeks. As of this week it has again been eight weeks. Again I have called and emailed and no one will get back to me. Of course because we bought out the lease, now they won't respond.

On the date of June 15th, 2018 our company brought one of our buses to All American Ford in Old Bridge, NJ. We had previously received a notice of recall from Ford for our cam followers so we brought it to the Ford Old Bridge location. After having the technicians and/or mechanics fix the cam followers in the motor by June 27th our vehicle was back in Old Bridge with a knocking noise in the engine. During this visit they changed the valve rocker, camshaft, washer flat and a bolt. They notified us that the part was faulty and they had fixed the noise. Come July 1st we finally have our first trip with the vehicle since all this work was done on the motor. During this time the motor blew up during our trip so we had to provide transportation home for the group and we had to get the vehicle towed at a large expense to Old Bridge yet again. At this point I felt that Ford was completely responsible for the blown motor. The vehicle had only been in for a recall and suddenly out of nowhere there’s all these issues, before this time the motor was perfectly fine and very well maintained. All American Ford requested that I send them my maintenance records to basically try to find something to prove that it wasn’t their fault, I still complied and faxed them the records. Now here we are, my vehicle is 300 miles over warranty, All American Ford in Old Bridge just places blame everywhere else and Ford Corporate refuses to assist in any way saying that they have nothing do with the location and we must deal with it ourselves. As a bus company the largest part of this business are our vehicles obviously. With that being said our vehicle breaking down during a trip is unacceptable for us, our name and our clients disappointed in this situation. In addition to that every day that our vehicle is off the road we’re losing money. Before the mechanics touched the motor, we had not had any issues with it before than. Instead of taking responsibility for fixing the motor they tell us we're now responsible for $15,950 to fix our bus.

I have had an active recall on my 2007 ford shelby mustang for over 10 months now. I sent a certified letter a month and a half ago demanding repair or rental on this matter as I was informed the vehicle is unsafe for passengers to travel which is a problem since I have a family. I was told part is on backorder for the passenger side airbag recall but it came in about 2 weeks after I sent a certified letter. I made an appt for repair at *** and then called saying it was a mistake and they didn't have the part. Ford corporate agreed to pay for the rental and told me to arrange with *** in old bridge NJ. Service manager Pat refused to assist, telling me I had to pay out of pocket then seek a refund.

Amazing how I call another dealership who offers to put me in a rental and bill ford directly and pay for the rental without me paying out of pocket for the expense. POOR MANAGEMENT AND CUSTOMER SERICE!