All American Burger

Hello I am writing in response to complaint ID *** for All American Burger.I am sorry to see this customer had an issue at my restaurant I did get the facts from my associate and the wait time was extremely exaggerated by the customer All American Burger makes fresh, quality
food The burgers are 1/lb and are cooked to order which takes about minutes It is interesting how the food took so long and then was cold...it would have to be one way or the other, because once it's cooked it is handed right to the guest as our kitchen is open to the view of our guests Regardless, I will absolutely make this person happy by refunding their money, as myself and my company are committed to customer service I did call the customers number yesterday 5/6/and again today 5/7/at approx 12:40pm I will continue to try and reach out to them.Thank you,*** ***All American Burger

Hello I am writing in response to complaint ID [redacted] for All American Burger.I am sorry to see this customer had an issue at my restaurant.  I did get the facts from my associate and the wait time was extremely exaggerated by the customer.   All American Burger makes fresh, quality...

food.  The burgers are 1/3 lb and are cooked to order which takes about 6 minutes.  It is interesting how the food took so long and then was  cold...it would have to be one way or the other, because once it's cooked it is handed right to the guest as our kitchen is open to the view of our guests.  Regardless, I will absolutely make this person happy by refunding their money, as myself and my company are committed to customer service.  I did call the customers number yesterday 5/6/15 and again today 5/7/15 at approx 12:40pm.  I will continue to try and reach out to them.Thank you,[redacted]All American Burger