All About Plumbing & Septic Reviews (%countItem)
All About Plumbing & Septic Rating
Address: 5521 Old Haywood Rd STE 1, Mills River, North Carolina, United States, 28759-7502
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On time, friendly, knowlegeable. Excellent quality work, though a bit expensive.
Thank you for taking your time to review our recent services. I am glad to see that we were able to make the needed repairs in a professional manner. We are always reviewing our pricing to ensure it is set at the best price without sacrificing quality. Thank you for your business and you kind words.
Caleb W, Operations Manager
I was charged double the price once they showed up.I was quoted around 300 dollars but they added charge after charge till I ended up paying 600.
I feel like I was taken advantage of by being quoted $275.00 for pumping.Also additional charge for extra solids. They came out and the price went up from there till I ended up paying $610.00. I was charged additional charge for bigger tank then also charged for extra solids. I did sign consent for this but I felt like I was pressured into a no win situation.I feel like they knew that I was in a bad situation and I couldnt say no . A backed up septic tank is bad, so really I was in no position to say no. This morning I called them and told them my concerns. They had closed ears. They were in the right no matter what I said according to them.I explained to them that all I wanted to be satisfied,was to be credited back $100.00 onto my credit card because I felt like I was taken advantage of and over charged. They replied by offering $50.00. I turned them down due to $560.00 is still being overcharged. One of the other reasons I believe the charges went up was that 2 trucks showed up instead of one,so they covered the cost of the other truck. I may be wrong but it makes a person think.Why did the price double? I feel taken advantage of. I feel like its a game of bait and switch.I would be willing to bet that 98% of all of their pumps,have had to pay extra costs. Its a hustle.
I would like to be credited $100.00 back onto my credit card
I am so sorry to read this review. I was the person that did speak with Mr. about your concerns about our service. I am so sorry that we could not come to an agreement as I tried to do everything I could to explain the charges and the service. As he explained to me, he was uninterested in our charges and felts that the service was done professionally and completely. He just didn't agree with the price. We did quote that pumping a 1,000 gallon septic tank is $275 which is the most common size of septic system in our area. When we arrived we found that you have a 1,500 gallon septic tank at your rental home. This septic tank had not been serviced in 20 years and as you explained it was over full. At that time we wrote up an estimate for pumping the larger septic tank at $500 which is our normal price and the extra heavy solids charge that you discussed as well as cleaning the sanitary filter at your request. All these services were listed out and presented to you prior to starting work. As a company we offer absolutely upfront prices with no charge to you. Mr. did express his dislike to the pricing and offered to only pay $500. We did offer many different options such as: pumping the 1,000 gallons for $275 or removing only the 1,500 gallons for the $500. You refused those options and opted to have the full septic tank serviced with cleaning the sanitary filter which I charge only $35 for. At this time we always get an consent authorization signature to start the work. This consent signature is so that we can insure we avoid issues like this. At the end of the service you did pay and sign another consent form that the work was completed professionally and to your liking. I am not sure how I could have been more fair with offering many different options and offering to not charge you at all if you didn't feel the pricing was fair. We are a family run business as I explained to you and we price our services at such a fair price that I could not offer the $100 back. I did offer to give you back $50 which you said you would take, but would still write bad reviews everywhere unless your demands were met. I am very sorry that we could not meet your demands and I do feel that we did offer a professional service with upfront pricing. I am not sure how I could have bee more fair. Please except my apology and know that I truly care about each homeowner we service. I personally respond to each review I receive because I am so thankful for everyone business.
I hope you *** give our company another *** as I know we *** always offer exceptional service no matter the industry we are in.
Caleb W Operations Manager
Excellent customer service and excellent job done. Called on Sunday a.m. One hour later was here for my estimate. Came back Monday a.m. to do job. All good, all done within less than 24 hours. Even called to let me know Plumber was on his way. Pete did a great job on my outdoor plumbing. He even assisted with putting my pipe insulation material, in the small area where the parts were that he replaced, so I didn't have to worry about it. Recommend highly.
Thank you for taking your time to review *** and Pete's recent service. We are truly a 24/7 company and no matter the time or the day we are always here to help. I am glad that your experience with both *** and Pete was exceptional. I know you will never be disappointed in any of our highly trained service technician. Thank you for trusting our team with your plumbing needs. If ever you need us again don't hesitate to give us a call at anytime. We always answer our phone.
I really appreciate your business and kind words!!
Caleb W, Operations Manager
Richard and Brandon arrived promptly at 9 am on a SATURDAY morning to correct a problem with our dishwasher. They were cordial, courteous, and skilled. Problem solved. As a bonus, they were good humored when lobbied (hard) by our two dogs for scrunches.
We would recommend highly this team and All About Plumbing &Septic more generally.
Thank you for taking the time to review our recent service. We are always open and have plumbing/ septic technicians on call every weekend. I am glad to hear that we were able to get everything taken care of quickly and professionally. If ever you have another issue (lets hope you don't) just give us a call at anytime.
Thank you for your business and kind words!!
Caleb ***, Operations Manager
Awesome company. My go to plumber and septic needs business. Highly recommend and very often do.
Thank you for taking your time to review ***'s recent service. I really appreciate your recommendation. Over half of our new customers each month are referrals from previous customers. That lets me know we are doing our job to serve the community the best way possible. I hope you don't have a plumbing or septic needs anytime soon, but if you do we are always here.
I really appreciate your continued business and kind words!!
***, Operations Manager
I highly recommend this company. They do the job right! From the first guy to the last, they were respectful and professional! I highly recommend Eric or Nate. Both are extremely knowledgeable and nice.
I have no complaints and I WILL use their services again. I have found my plumbers!
Thank you for taking the time to review Eric and Nate's recent service. We really enjoyed working with you on your plumbing project. I hope you have no future plumbing issues, but if you do we are always here to help.
I really appreciate your continued business and kind words!!
Caleb W, Operations Manager
Great experience. Arrived quickly and handled our issue. Will use again!
Thank you for taking your time to review Evan's recent service. I hope you have no future plumbing or septic issues, but if you do have an issue don't hesitate to give us a call at anytime. We are open 24/7. Don't forget to ask for Evan.
I really appreciate your kind words and your business!!
Caleb Wilson, Operations Manager
We've used All About Plumbing and Septic multiple times and have been very satisfied. Richard Wade has been the plumber who came out each time and he is both extremely competent and very fair in his pricing. They will always be our go-to plumber when a need arises. Richard came out today to fix our ejector pump for our lower level and he only had to reset the GFI switch, which had tripped, and refused to charge me for that quick-fix. Great people!!
Thank you for taking your time to review Richard's recent service call. I am so glad to hear that there were no major issues on our most recent visit. We value you as a customer and would never charge for something as simple as pushing a button. All of our estimates are free and we do not consider pushing a button worthy of a service charge. I hope you have no future plumbing issues, but if you do we are always here to help. Keeping you as a life long customer is more important than a service charge.
I really appreciate you continued business and kind words!!
*** Operations Manager
Total Rip Off. Charged 455 for taking a valve off.
I am very sorry for your dissatisfaction with our plumbing services. I do see that you had a low pressure issue and we found that you had an additional pressure regulating valve installed on your water service. This second prv was reducing your pressure and needed to be removed. We called and offered an absolutely free estimate and got approval to remove the prv and repair the water service line. All this work was completed through a trap door in the decking on galvanized piping. I am very shocked that you are not happy with your service and approved the free estimate. I really wish you had called so we could have discussed your disappointment. We have a 99.9% customer satisfaction rating and we are always striving to better our customer service. I have reviewed your invoice and will use this as a topic at our next safety meeting to ensure we are always growing to serve our community the best way possible.
I really appreciate your feedback and your business.
Caleb W Operations Manager
All About Plumbing &Septic is awesome! They were very professional, polite, and knew their stuff! I was very impressed from the start. *** was just great along with everyone else involved. He explained and answered all my questions. I now feel like I know much more than I ever knew before about my septic system! I have already recommended them to friends and will continue to do so.
Thank you for taking your time to review ***' service. *** is a true professional and is an expert in the septic field. All of our septic pumpers are installers as well, so they know the ins and outs of the entire septic system. That is why we offer a free visual inspection with every septic cleaning. We feel that it is our job to inform our homeowner of any issues or repairs that could save or prolong the life of their septic system. I am glad to hear that *** did just that. If ever you have another septic or plumbing issue don't hesitate to give us a call at anytime.
I really appreciate your kind words and your business!!
***, General Manager, Septic Division
I called All About Plumbing to make an appointment concerning a water leak in the waterline between my house and the street. A time and date was set. Richard *** arrived a few minutes early. He was very professional in appearance and was ready to assess the situation right away. We discussed my options and he made suggestions that were very useful. I was very impressed with this company and would not hesitate to use them in the future.
Thank you for taking your time to review Richard's recent service. We are a "service" based company that puts the emphasis on serving. Your review lets me know that Richard did just that. We are here for our community and making sure your plumbing and septic systems are working the way they should. If ever you have another plumbing issue don't hesitate to give us a call. We answer our phone 24/7.
Thank you for your kind words and business!!
Caleb *** Operations Manager
I have used All About Plumbing several times and have always been thoroughly satisfied with their work. The latest example: I was experiencing excessive wetness in my side yard. Richard checked to see if the well was leaking or the underground pipe which carries water from the downspout to the drainage area was broken. He finally found the culprit: a tilted rain gutter that was allowing water to flow off the roof and into the yard like a waterfall. He spent at least 45 minutes on the job, but declined my offer of payment because he said he hadn't fixed anythingjust looked around. I would certainly recommend All About Plumbing to anyone in need of a reliable plumber.
Thank you for taking your time to review Richard's most recent service. We always offer completely free estimates and we never charge if a repair was not completed. I really appreciate your continued business and your offer to pay for Richard's time, but a charge was not warranted. I hope you have no future plumbing or septic issues, but if you do don't hesitate to call us at anytime.
Thank you for your loyal business!
Caleb W, Operations Manager
Great customer service. Was faced with my main waster line being broke. Erik was able to come out the next day. Problem was diagnosed and fixed in a timely manner. The guys did a great job, were friendly, and kept me informed of the progress. We were already repeat customers and would highly recommend.
Thank you for taking the time to review ***'s recent service. We only offer the most professional and fast service available and I am glad to hear that *** did just that. Our company motto is to always put the homeowner first and make sure we are taking care of your most valuable asset. (Your home). I really appreciate your business and will be glad to give you fast and professional service with any future plumbing or septic projects you may have. Caleb W, Operations Manager
We called All About Plumbing when we found our water heater was leaking. Evan R came out that day before lunch. He quickly diagnosed the problem and got the old water heater out and a new one installed. We are extremely pleased with the work and with the way it was handled. We would readily recommend Evan and All About Plumbing to anyone who needs expert plumbing repair.
Thank you for taking the time to review Evan's service. I am glad to hear that we were able to respond quickly and get your water heater replaced in a timely matter. We always try to make sure we are available to take care of issues just like this every day. No one knows when their water heater is going to go out and when it does it is important to come right out and make the repairs necessary. We never want any one to have to take a cold shower. I really appreciate your business and don't hesitate to call us in the future for any plumbing or septic needs you may have.
Caleb W, Operations Manager
P.S. You have a 6 Year Parts and Labor Warranty. Never hesitate to call if you ever have an issue.
The service was prompt and very professional. All my questions were answered about water heaters -- estimates are free. I chose to replace my hot water heater and pricing was fair and competitive with other firms. I feel I got my money's worth and definitely would hire them again.
Our first experience with Richard W. as an employee of All About Plumbing led us to realize that we had been fortunate to access a compassionate, competent, and caring service provider. On our second call our experience was confirmed. All About Plumbing provides excellent and prompt service through their employees.
We strongly recommend them.
Thank you for taking the time to review Richard's service. I really appreciate reading that you have had multiple interactions with our company and are extremely pleased. We pride ourselves in only offering the best services with the most professional technicians. We are continuously training and learning to better improve our services. I know you will never have a bad interaction with us. Don't hesitate to give us a call at anytime.
P.S. Don't forget to request Richard.
Caleb W,Operations Manager