All About Gutters

I have used "All About Gutters" for the last years and they have always done an outstanding job of cleaning my gutters They are are very professional and honest (which you don't always find these days) and always check my gutters to see if any repairs are needed I would highly recommend them

To whom it may concern:
">My name is *** *** Im the new office manager for All About GuttersThe previous employee that was responsible for this is no longer employedI want to make things right with *** *** ***I entered the Company approximately Mid August and making adjustments and resolutions where I see fitAlso I looked under the customer notes that *** was suppose the be taking care of and there were none, I do want to apologize for thatOne of the reasons why she is no longer employed was due to poor records keeping.
Complaint:
Complaint: They charged my credit card for gutter cleaning and have never shown up to do the work! Called several times and no responseReading other reviews looks like they have gone out of business!
Desired Settlement: I want my credit card reimbursed!!! Worried that they will try to hit my card again
Revdex.com's Final Determination: Business failed to respond to the Revdex.com to resolve or address the complaint issues
RESOLUTION:
*** was on the schedule to have his gutters cleaned on 4/24/
The crew went out to his home approx seven days later to complete job.
The owner of All About Gutters and his cleaning crew went to Mr*** home today 10/3/and were ready to clean his gutters again for him at no chargeMr*** recognized the crew that came out to his home today and said it must have been a misunderstanding because he remembered them coming out.
Problem seems to be resolved per Mr***
Let me know what the next step is please is getting this problem resolved with the Revdex.comthank you so much for your time
Sincerely,
*** ***
*** ***
***

The Revdex.com spoke with the business. they did not remove the gutter guards during this job and said that when they were in that area that would remove them for the customer. The business should be in that area by the end of this week and...

will take care of this issue

I have used "All About Gutters" for the last 8 years and they have always done an outstanding job of cleaning my gutters. They are are very professional and honest (which you don't always find these days) and always check my gutters to see if any repairs are needed. I would highly recommend them.

We had our gutters/downspouts replaced by All About Gutters. We are very pleased with their work performed very professionally. It looks fantastic!! It was a full crew (4 guys) and they were courteous and neat in their work. They cleaned up after they installed our new gutters. It was a great experience! Thank you for having a great staff working for your company. We definitely recommend All About Gutters! We are now prepared for El Nino this winter season.

great company to work with. From the front office to the men who installed our gutters.

I have used "All About Gutters" for the last 8 years and they have always done an outstanding job of cleaning my gutters. They are are very professional and honest (which you don't always find these days) and always check my gutters to see if any repairs are needed. I would highly recommend them.

Review: They charged my credit card for gutter cleaning and have never shown up to do the work! Called several times and no response. Reading other reviews looks like they have gone out of business!Desired Settlement: I want my credit card reimbursed!!! Worried that they will try to hit my card again.

Business

Response:

To whom it may concern:

Review: Paid company for work to be done and listed work to be done as well as work agreement when I asked to do job over phone. After many times working at this location I had put the check for payment in full in door with instructions as agreed, they got the check and left the job incomplete leaving waist on the ground and not pulling leaf guards out. I have called and called and called and left messages to return my call, finally talked to the scheduler and she said she was out of town would do it the following work day. NOT DONE. again called and called and no call back. I finally called and reached her and she said the man had been out of town and would have him on it Monday or as soon as they were back in the zip code area. They are located about 4 miles from the address [redacted] and no reason for not doing the job. I DO NOT want them back on the property. It's been 5 weeks now and will get some one else to do the job.Desired Settlement: They should not be in business using these practices and I will "NEVER" use nor recommend this Company to anyone even after they have gone many jobs for many years for my recently passed away mother. Good Riddence

Business

Response:

The Revdex.com spoke with the business. they did not remove the gutter guards during this job and said that when they were in that area that would remove them for the customer. The business should be in that area by the end of this week and will take care of this issue

We found this company at the Auburn Home Show. Lucky us! They were very professional and the final product perfect.

There were some delays but our patience paid off and we received a great product. The professionals in the office, to the installers were great.