Initial Business Response /* (1000, 7, 2015/10/02) */
Contact Name and Title: Jayne [redacted]/Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
On May 7, 2015, [redacted] and [redacted] completed a credit app to lease a condo at [redacted] to move in sometime in June. ...
They wrote me a deposit for $1,000 and moved their washer/dryer in. Obviously I took the unit off the market. Several weeks later they informed me that Mrs.[redacted] MAY be transferred to Arizona but to hold the unit so that they would have somewhere to live in the event that she wasn't transferred. Eventually she informed me that she was moving to Arizona and wanted their deposit back. They did come back and take their washer/dyer out. The owner has a strict policy that if someone puts a deposit down to hold a unit we take it off the market, which we did. We lost at least six weeks rental due to holding this unit. I did, in fact email them that I would ask the owner if he would make an exception and refund their deposit. He was very upset with me that I even asked for their money to be refunded. Our Attorney, Tommy Walz, will verify that the owner of this complex has every legal right to not refunding the deposit.I leased this property to them with every right to believe that they were in fact going to move in. I am sorry that they are this upset but when they moved their washer/dryer in, I expected the rest of their furnishings to be their in a timely manner.
OFFER:
Initial Consumer Rebuttal /* (3000, 9, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I spoke to Ms [redacted] in reference to my transfer, I told her that I understood that she could not hold the unit for me. She stated that she would go ahead and hold the unit anyways and wait and see when the owner would start asking her about it. We did put our washer and dryer in the unit because we had every intention of moving into the unit. In addition, Ms. [redacted] had my husband do work for her and stated that she would take $50 off of our rent, which we never did receive, obviously. As you saw, I attached the email to our previous complaint that Ms. [redacted] would get our deposit back one way or another. She also stated that she would just tell the landlord that he would be at risk on losing one of their loyal tenants, Mr. and Mrs. Kanczuzewski, who referred us to the complex. She indicated that this tactic would probably get the landlord to give us our money back. The reason I am fighting so hard for this money back is due to broken promises from Ms. [redacted] that indicated that we would get it back even if she held the unit while I was waiting for verification of my move. I was totally ready to put the unit back on the market when I had a suspicion of being transferred but she assured me that was no problem to hold the unit and we would still get our money back. She said that the landlord was tough about that but her attorney would make him give it back. She even explained how she had her tenants just not pay the last month of rent when they were moving because he did not want to give anyone their deposit back so this was her work around
Final Business Response /* (4000, 11, 2015/10/14) */
Contact Name and Title: Jayne [redacted]/Mgr
I am responding to the latest answer to the complainants, [redacted] & [redacted], I believe I made it quite clear in my first response, that although I understand their frustration, our rules are the rues I must abide by. If they would like to speak with our company attorney, please let me know and I will give them his name and address as I am not going to put his name or company on this site. I see that they have mentioned the names of some tenants who have lived here for many years and understandably they don't want to get involved in this.We have a beautifully managed and maintained complex and have a waiting list to live here...most of the people waiting to live here have been recommended by people who already live here.This, to my knowledge is the first complaint directed to this complex. The only suggestion that I have is for them to speak to our lawyers. I can keep writing and writing to this site and I can't add anything that I haven't already stated. I'm not going to address some of the misinformation given to this site, and we can go back and forth but the bottom line is that the owner has a fast rule that if any property is taken off the market, for any time to lease, it is a commitment to follow thru. I'm not going to get in a dust up over "He said/She said". The facts are the facts.
OFFER:
Final Consumer Response /* (4200, 13, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have attached the email from Jayne [redacted] stating she would get my deposit back "one way or another." This was back in July. She did not explain that she could not get it back until September 2, long after she stated she would give it back to us 'one way or another."
There is no signed lease so I am unsure how the complex cannot give me my deposit back. I have no intentions of getting other tenants involved, I was just stating Ms. [redacted] tactics on what she stated she would tell the owner so he would give me my money back.
Initial Business Response /* (1000, 7, 2015/10/02) */
Contact Name and Title: Jayne [redacted]/Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
On May 7, 2015, [redacted] and [redacted] completed a credit app to lease a condo at [redacted] to move in sometime in June. ...
They wrote me a deposit for $1,000 and moved their washer/dryer in. Obviously I took the unit off the market. Several weeks later they informed me that Mrs.[redacted] MAY be transferred to Arizona but to hold the unit so that they would have somewhere to live in the event that she wasn't transferred. Eventually she informed me that she was moving to Arizona and wanted their deposit back. They did come back and take their washer/dyer out. The owner has a strict policy that if someone puts a deposit down to hold a unit we take it off the market, which we did. We lost at least six weeks rental due to holding this unit. I did, in fact email them that I would ask the owner if he would make an exception and refund their deposit. He was very upset with me that I even asked for their money to be refunded. Our Attorney, Tommy Walz, will verify that the owner of this complex has every legal right to not refunding the deposit.I leased this property to them with every right to believe that they were in fact going to move in. I am sorry that they are this upset but when they moved their washer/dryer in, I expected the rest of their furnishings to be their in a timely manner.
OFFER:
Initial Consumer Rebuttal /* (3000, 9, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I spoke to Ms [redacted] in reference to my transfer, I told her that I understood that she could not hold the unit for me. She stated that she would go ahead and hold the unit anyways and wait and see when the owner would start asking her about it. We did put our washer and dryer in the unit because we had every intention of moving into the unit. In addition, Ms. [redacted] had my husband do work for her and stated that she would take $50 off of our rent, which we never did receive, obviously. As you saw, I attached the email to our previous complaint that Ms. [redacted] would get our deposit back one way or another. She also stated that she would just tell the landlord that he would be at risk on losing one of their loyal tenants, Mr. and Mrs. Kanczuzewski, who referred us to the complex. She indicated that this tactic would probably get the landlord to give us our money back. The reason I am fighting so hard for this money back is due to broken promises from Ms. [redacted] that indicated that we would get it back even if she held the unit while I was waiting for verification of my move. I was totally ready to put the unit back on the market when I had a suspicion of being transferred but she assured me that was no problem to hold the unit and we would still get our money back. She said that the landlord was tough about that but her attorney would make him give it back. She even explained how she had her tenants just not pay the last month of rent when they were moving because he did not want to give anyone their deposit back so this was her work around
Final Business Response /* (4000, 11, 2015/10/14) */
Contact Name and Title: Jayne [redacted]/Mgr
I am responding to the latest answer to the complainants, [redacted] & [redacted], I believe I made it quite clear in my first response, that although I understand their frustration, our rules are the rues I must abide by. If they would like to speak with our company attorney, please let me know and I will give them his name and address as I am not going to put his name or company on this site. I see that they have mentioned the names of some tenants who have lived here for many years and understandably they don't want to get involved in this.We have a beautifully managed and maintained complex and have a waiting list to live here...most of the people waiting to live here have been recommended by people who already live here.This, to my knowledge is the first complaint directed to this complex. The only suggestion that I have is for them to speak to our lawyers. I can keep writing and writing to this site and I can't add anything that I haven't already stated. I'm not going to address some of the misinformation given to this site, and we can go back and forth but the bottom line is that the owner has a fast rule that if any property is taken off the market, for any time to lease, it is a commitment to follow thru. I'm not going to get in a dust up over "He said/She said". The facts are the facts.
OFFER:
Final Consumer Response /* (4200, 13, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have attached the email from Jayne [redacted] stating she would get my deposit back "one way or another." This was back in July. She did not explain that she could not get it back until September 2, long after she stated she would give it back to us 'one way or another."
There is no signed lease so I am unsure how the complex cannot give me my deposit back. I have no intentions of getting other tenants involved, I was just stating Ms. [redacted] tactics on what she stated she would tell the owner so he would give me my money back.