Aldo Shoes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint As I've stated before! I've went to the store twice and showed the email! I was told that there isnt a way to get the purse for $plus the $off IN STORE because the purchase was made ONLINE! I don't understand how you could actually think that would workSo again you've already offered me a $gift card but that would only leave me to pay $So a $gift card will leave it to where I would only pay $which I was originally suppose to pay only $So there's only one store in my area and the customer service is already horribleI've tried twice, what you are telling me to do is go back to the store and when I've already tried twice! The fact that I have to go through all of this and you still are refusing to make things right when my order waw cancelled times!!! And I went to the store twice!! Still no resolutionI will just have to keep filing complaints until this is resolvedRegards, [redacted]

Dear [redacted] , We are sorry to hear about your recent order experience and we would like to take this time to answer your inquiries size="2"> Please note that our inventory comes from different ship locations who can sometimes be actual stores, that being said, items can be sold in store prior to being able to ship them outWe also like to make sure that the items we are shipping are in mint condition and if they are not then unfortunately we cannot proceed with the shipment of the orderBoth of these factors are what can actually cause certain orders from being cancelled, we understand 100% where you may find this frustrating and we can assure you that your feedback is being taken into accountThe item that you are looking to purchase ( [redacted] purse) is currently very in demand and we are sorry that you have not been able to get your hands on itPlease note that the discount you were offered on the [redacted] purse (27.99$ + 20$ off and free shipping) is still applicable on that itemThe offer given to you by our social media team of 20$ off + free shipping is applicable on any other item of your choiceBoth these offers are still available to you in the event that the [redacted] purse is re-stocked or if you find something else you like on our websiteAs for the charges you are seeing on your credit card, we can confirm that nothing has been billed to your account, the only action taken was a pre-authorization which has already been reversed on February the 4th Once more we are truly sorry for any inconvenience this situation may have causedSincerely, Patricia Team Manager Customer Contact Center

Dear [redacted] , Thank you for your quick replyPlease note that our stores must honor the original price you paid on your cancelled order and this at all timesAll you need is the cancellation email you received when the order was cancelled and if you find the item, the store must honor the price of 27.99$If you encounter any issues at the store please ask them to contact us and it will be a pleasure for us to clarify this information with them so you may purchase the item at 7.99$ +taxWe thank you for your patience and understandingSincerely, Patricia Team Manager Customer Contact Center

I bought my daughter a pair of boots for Christmas, well the boots didn't fit and we needed to go elsewhere As soon as I approached what she called the manager she was not a people person This happened 12/28/@ 5:45pm I asked for a refund and did not have the card I put the boots on, she insisted I trade for something o she credit again said there was nothing in the store or online my daughter could wear I asked to talk to her boss, she was going for minutes, then I got to speak with a so called district manager named Shawn He was very rude when he got on the phone He didn't want to work with me he customer either This went on a bit longer then Shawn started calling me Dear and honey I got very upset and said he didn't know me not to ever call me thatOnly my husband I told him that is sexual harassment to call me that especially not knowing me at all I hung up and asked for his bossBut I will never hear from Cindy It wasn't minutes Shawn keep call in and said he decided to take to upper management ad will make an exception and give me cashNow if you ask me he knows he done wrong and afraid he may lose his job if this was toldI was harassed and no sure if I am done with this Never shop there again

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me once fulfilled. I will respond to the business via the claim package sent to me and look forward to speedy resolution of this problem. Please note that I do not consider this case closed until my claim itself is accepted and reimbursed by the company.Thank you for your assistance in this matter,*** ***

Dear Connie,
We are sorry to hear that the item LEO you received with your order #*** differs from the item on the websiteWe thank you for bringing this
matter to our attentionPlease note that we will be sure to have our merchandising team upload the appropriate picture on our websiteIf you are not satisfied with the style we invite you to return the item to your local store for an exchange or a refundBecause we value you as our customer, we would like to provide you with a 15% discount on a future online orderPlease keep in mind that the code is valid for a period of month starting today and is redeemable online onlyYour 15% code is: ***Again we apologize for the inconvenienceIf there is anything else that we can help you with please let us knowSincerely,
***
Team Lead Customer Contact Center and E-Commerce

I placed in order in store to receive the boots in the mailWhen the boots arrived, they were clearly usedBoth boots were scratched, thread inside the boots were coming out, there is a visible creasing in one boot, the bottoms were dirty and they were already tied and double knottedIt looked like someone just took them off and stuck them back in the boxCustomer service was of no helpI had to return the boots back to the store for a refund and a 15% couponOr order a new pair on line, with no guarantee I would get a brand new pair (really?!) return the boots back to the store and wait 7-days for my refundWill never be purchasing from Aldo's ever again

I included the location in CaliforniaI don’t have theinfo in front of meThe order was placed in Milwaukee, WIHowever, the order was shipped improperly from California and I included the exact location in the complaint with pictures and a detailed account of the responseI was never contacted
by a DM or store manger of the store that sent me two different sizes and two different shoesI am not sure exactly what needs clarity as my complaint was very detailed with photos attachedThis matter has been pending for some time

Revdex.com:At this time, I have not been contacted by Aldo Shoes regarding complaint ID [redacted]. Sincerely,
[redacted]

Dear [redacted],
We are sorry to hear about your recent order experience and we would like to take this time to answer your inquiries. 

size="2">
Please note that our inventory comes from different ship locations who can sometimes be actual stores, that being said, items can be sold in store prior to being able to ship them out. We also like to make sure that the items we are shipping are in mint condition and if they are not then unfortunately we cannot proceed with the shipment of the order. Both of these factors are what can actually cause certain orders from being cancelled, we understand 100% where you may find this frustrating and we can assure you that your feedback is being taken into account.
The item that you are looking to purchase ([redacted] purse) is currently very in demand and we are sorry that you have not been able to get your hands on it. Please note that the discount you were offered on the [redacted] purse (27.99$ + 20$ off and free shipping) is still applicable on that item. The offer given to you by our social media team of 20$ off + free shipping is applicable on any other item of your choice. Both these offers are still available to you in the event that the [redacted] purse is re-stocked or if you find something else you like on our website.
As for the charges you are seeing on your credit card, we can confirm that nothing has been billed to your account, the only action taken was a pre-authorization which has already been reversed on February the 4th 2015.
Once more we are truly sorry for any inconvenience this situation may have caused.
Sincerely,
Patricia Team Manager Customer Contact Center

We have contacted the customer and scheduled delivery and will monitor closely.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  As I've stated before! I've went to the store twice and showed the email! I was told that there isnt a way to get the purse for $27.99 plus the $20 off IN STORE because the purchase was made ONLINE! I don't understand how you could actually think that would work. So again you've already offered me a $20 gift card but that would only leave me to pay $40. So a $50 gift card will leave it to where I would only pay $10 which I was originally suppose to pay only $7.99. So there's only one store in my area and the customer service is already horrible. I've tried twice, what you are telling me to do is go back to the store and when I've already tried twice! The fact that I have to go through all of this and you still are refusing to make things right when my order waw cancelled 3 times!!! And I went to the store twice!! Still no resolution. I will just have to keep filing complaints until this is resolved.
Regards,[redacted]

Sent: Thursday, July 23, 2015 11:14 AM Subject: ID # [redacted] CEVA claim [redacted]   Good morning,   My name is [redacted] and I am with the Risk Management department for CEVA.  I received the attached complaint today regarding ID # [redacted].  The complaint was filed on...

behalf of Ms. [redacted].  She is claiming property damage occurred at her residence while a delivery was being processed for an item she ordered online.   CEVA did not process this delivery.  This was done by a 3rd party called [redacted].   CEVA did contract the agent to handle the delivery.   CEVA will be handling this matter internally with Ms. [redacted].  I am the adjuster assigned to handle her property damage claim.  I have emailed Ms. [redacted] a claim packet with  my contact information as well and have called her and left her message introducing who I am.    I will be working with Ms. [redacted] to bring this claim to resolution.  I have attached a copy of the claim letter and claim form that was sent to Ms. [redacted] for your review.  This will ensure that CEVA is taking this matter seriously and be working with Ms. [redacted] to resolve her property damage claim with her cooperation.  If you have any questions or additional concerns I can be reached direct at [redacted].  Thank you.  Kind regards,  [redacted] Claims Adjuster  CEVA Logistics

Dear [redacted],
Thank you for your quick reply.
Please note that our stores must honor the original price you paid on your cancelled order and this at all times.
All you need is the cancellation email you received when the order was cancelled and if you find the item, the store must honor the price of 27.99$.
If you encounter any issues at the store please ask them to contact us and it will be a pleasure for us to clarify this information with them so you may purchase the item at 7.99$ +tax.
We thank you for your patience and understanding.
Sincerely,
Patricia
Team Manager Customer Contact Center

Review: I placed an order online for 3 pairs of shoes and paid $20 for expedited shipping. I placed this order on 7/22/15. By 7/25/15 I realized that I had not gotten a tracking number for any of the packages. I called Aldo's customer service the following day to then be transferred to a rude arrogant woman named [redacted]. She was the furthest thing from helpful and gave me a lot of run arounds. I asked her what's going on with my packages and she told me they are still looking for them in their warehouse. Then she contradicted herself and said that the shoes are coming from different stores. She then told me that one of the shoes aldo was fast to take my money for was not even available. Every time I would try to express how I felt about this she would immediatly say that she can just easily cancel the order after I told her numerous times that I needed these shoes for an important vacation. At the end of the day I wanted my money's worth! I told her that this is unacceptable and if there was anything she can do to justify the situation and she insisted that there is nothing I can do but wait. I told her to transfer me to a manager and of course she refused. Aldo could have at least sent me an email saying there was going to be a delay and that one of the shoes are not available. The argument ended that I canceled my entire order but she said I can only get a refund on two pairs of shoes but not the third because it already has a shipping label (according to her, the store hasn't shipped it out). She also told me I cannot get a refund on the expedited shipping. Its upsetting because if I would have known this service would have been so terrible I wouldnt have wasted my money with Aldo. To top it off, she told me I would get a refund in 24 hours. Which we all know that isn't true but why say such a thing?!Desired Settlement: I would like A FULL REFUND for this order. I do not even want the third pair of shoes. I want a refund for the express shipping as well. Aldo just lost a loyal customer to bad customer service and TERRIBLE EMPLOYEES.