Albrecht Buick GMC of Wakefield

I purchased this used vehicle from Albrecht Auto in November 2019. I had some concerns with the vehicle but was ok with my purchase. I noticed later that there were items on my contract that I did not agree to or sign for which almost totaled $3,000 (Gap coverage, and a Tire Contract) there was also a $249.00 charge for a Nitrogen fill for my tires which I later learned that my tires were not nitrogen filled. The finance person told me that my tires take nitrogen, and that is what I would need to use to fill my tires. I began emailing the finance person on Feb 2020 and later the general manager, several emails and calls were made to try to get answers and a call back, with no response. After Covid, and the location was not open for business, I was told by the *** location that the General manager, was one of many who were still working, and she also took my information and forwarded my email to the general manager and cc’d me. He still did not return my calls. I called *** another time. The young lady told me that she would have a manager from her location to get in touch with me, who was also working, but he did not respond either. After several calls, messages and emails, I to date (May 26th) I have basically been ignored. I called the lender and explained the situation. They told me to try calling to cancel directly to the coverage agencies since the dealer would not respond. I called coverage agencies and they told me to send them an email, requesting to cancel from the date of sale, since I never requested it, which they would send to the dealer to try to deal with it that way to have the dealer cancel as I requested. I will wait to see what happens from here. I am sure that there have been positive experiences that have come out of dealing with this company, but for me, for whatever reason it has been a huge mistake. I made this purchase alone, as a female, and can not help but to feel betrayed for haven given them my business in the first place, and highly regretful.
What I would like to see happen, is for these two coverages that I have been requesting to be removed and to my knowledge, did not authorize, ($1,095.00 and $1495.00) to be removed from my loan bill, and for the cost of the nitrogen tire fill $249.00 to be refunded to me as two auto mechanics indicated to me that my tires are not that kind – noting no green caps) but take regular air, which my tires have been using.

I purchased a vehicle from Albrecht Autoland Wakefield on Feb 18, 2020, at the time of purchase after my test drive I noticed the windshield wipers were not working properly and needed to be fixed or motor replaced and I was told it would take a week. As I called to check with my salesperson he stated it also was in need of a bushing changed in the front end. I was later told when I called to inquire if my vehicle was ready that it had been sent out to have the work completed by a *** dealer. I have since been given the run around and excuses why my vehicle was not done, told it would be and at this date and time March 12, 2020 have still not received my vehicle, which is registered in my name, I have made insurance payments on and I have a loan for. This is completely unacceptable, very poor business practice and absolutely unfair. I have had to get rides back and forth to work for 3 weeks as well as borrow cars to get errands done. I am requesting the Revdex.com get involved in this and rectify this issue asap. I was offered a refund by the salesman on March 11, 2020 which my reply was not interested I want my vehicle that I purchased!!