Complaint: ***I am rejecting this response because:Your response does not explain why the toneau cover was installed offset so it could not create a seal in the truck bedMy vehicle was also in your custody and while in your custody, my headlight stopped workingDuring the phone call, you admitted there was no record of done with my headlight even though there was work doneI was in the process of transitioning out of the Army and needed my vehicle to be shipped backI had to replace my headlights because it was ridiculous to expect me to have non functioning headlights during the phone call tooDuring my meeting with the representative, they even refused to create a record of work done on my headlights because it was a waste of his timeThey wanted me to bring my vehicle to a service center, and they would reimburse meThe problem was that I did not have the money to bring my vehicle to a service center, as reimbursement meant I would have to put money out upfront and get it back at a later timeThat was putting me between a rock and a hard place The fact that this new information came to light during a phone call and not while I was in Alaska is disgusting record keeping. Sincerely,*** **
To: Revdex.comFrom: Mark C[redacted], Variable Operations ManagerRe: Complaint received September 28, 2016To Whom It May Concern:We would like to address the complaint filed with your office on Septem r 27, 2016. The complaint alleges Alaska Salesadvertised a contest that "no one could...
win" and which provided a con ation number that "does not exist." Thecomplaint also alleges Alaska Sales collected mailers from customers in to deprive customers of their prizes. Noneof these allegations have any merit whatsoever.Alaska Sales & Service sent a mailer that offered the following prizes:Prize Odds of winning:$25,000 1:80,000$5,000 1:80,000$2,000 1:80,000Smart Watch 79,997:80,000Each of the mailers contained a distinct confirmation code. The mailer explained that in order to claim a prize, acontestant must bring the mailer to the event location to compare the contestant's confirmation code with theconfirmation numbers printed on the prize board, to determine whether the contestant had won a prize. I am enclosinga picture of the prize board, which shows the winning confirmation codes. This board was available to anyone who cameto the event location with their mailer. The contest was sponsored by Alaska Sales and Service, with the assistance ofAmerican Holen One, a nationally recognized contest promoter. A copy of the contest rules is enclosed for your review.The event location was at the Alaska Sales & Service Log Cabin, located at 6th and Karluk. A sales consultant wouldcompare the customer's mailer with the prize board, to determine if the contestant had won a prize. Once theconfirmation code was verified against the prize board the sales consultant would collect the mailer in exchange for theprize. This was done in order to ensure that only one prize was given per mailer. No customer who held a winningconfirmation number was deprived of his or her prize.If you need any additional information or if I can answer any questions, please do not hesitate to call me at 351-3096.
Sincerely yours,
Mark C[redacted]
Variable Operations Manager
Alaska Sales & Service, Inc.
The complaint was made by [redacted] who is not a party to the installment sale contract. Her complaint was not factual, but we are unable to respond in full detail because of confidentiality restraints.The repossession company provided a detailed copy of the inside of the vehicle at...
the time of repossession. There is no evidence of the missing items listed in Ms [redacted] complaint.The installment sale contract states that the borrower is responsible for storage costs. Ms. [redacted] claims that a payment of $183.00 was made to the Auction house for detailing and storage of the vehicle. [redacted] disclosed to us that the detailing fee was $125.00 which we have refunded to the borrower.Gina W[redacted], CFO
August 10, 2015The Revdex.com of Alaska, Oregon,Western WashingtonRe: [redacted]El Sobrante, CA 948032011 Ram 1500, VIN # [redacted]Revdex.com Complaint ID: ...
[redacted]Date Filed: August 6, 2015 Dear Sir/Madam,Thank you for your inquiry about the captioned customer. We first met [redacted] in January 2015 when he came to our Anchorage Collision Center to obtain an estimate for repairs to his vehicle. His insurer subsequently assigned the job to our Collision Center. [redacted] brought the vehicle in for repair on January 27, 2015. All repairs including body work and painting were completed on January 30, 2015 and the customer was called and advised the vehicle was ready to be picked up. Customer was called a short time later and advised there were problems with the headlights on the vehicle. This was unrelated to the body damage repair.[redacted] posted the identical compliant you have received on June 16, 2015 on the YELP web site. We posted a response to him on YELP on June 17th and specifically asked him to contact me at his convenience. We never got a response from [redacted].[redacted] reposted his complaint on YELP on August 3, 2015. We located a phone number for him and placed a call to him. We asked him to bring the vehicle to our shops in order that the manager of the collision center and the manager of the service department could look at the vehicle and try to determine what the actual problem is. [redacted] advised he has left the Army, has left Alaska and relocated to the San Francisco area. We advised it is impossible for us to diagnose a problem over the telephone.In discussing the various parts of [redacted]’s complaint, a great deal of new information came to light. The issue with the tail lamp assembly was not that we replaced a screw that held it in place but that the screw was missing when the vehicle came in and we placed one in the proper location.With regard to the tonneau cover clip, the unit was missing a clip when it came into the shop and we had to order one and then install it. It did take approximately a week to obtain the new clip.With regard to the alleged missing USB cigarette charger, there is no record of one being in the vehicle when it was brought in for repairs. In addition, our signed repair order states specifically that the collision center is not responsible for any articles left in the vehicle.Finally, with regard to the headlamps, [redacted] was advised of the problem and was encouraged to take the vehicle to a service center and have the problem looked at. We asked [redacted] if he ever brought the vehicle to our service department or any other service center and he replied quite emphatically that he had not. He did not give us an opportunity to even look at the vehicle.After discussing the complaint with [redacted], reviewing all the paperwork related to the repair and discussing the repair and history with the collision center manager, we believe we have completely fulfilled our obligation to [redacted] and will take no further action.Thank you for your inquiry.Sincerely, Leonard** H[redacted]Fixed Operations Manager
Complaint: ***I am rejecting this response because:Your response does not explain why the toneau cover was installed offset so it could not create a seal in the truck bedMy vehicle was also in your custody and while in your custody, my headlight stopped workingDuring the phone call, you admitted there was no record of done with my headlight even though there was work doneI was in the process of transitioning out of the Army and needed my vehicle to be shipped backI had to replace my headlights because it was ridiculous to expect me to have non functioning headlights during the phone call tooDuring my meeting with the representative, they even refused to create a record of work done on my headlights because it was a waste of his timeThey wanted me to bring my vehicle to a service center, and they would reimburse meThe problem was that I did not have the money to bring my vehicle to a service center, as reimbursement meant I would have to put money out upfront and get it back at a later timeThat was putting me between a rock and a hard place The fact that this new information came to light during a phone call and not while I was in Alaska is disgusting record keeping. Sincerely,*** **
To: Revdex.comFrom: Mark C[redacted], Variable Operations ManagerRe: Complaint received September 28, 2016To Whom It May Concern:We would like to address the complaint filed with your office on Septem r 27, 2016. The complaint alleges Alaska Salesadvertised a contest that "no one could...
win" and which provided a con ation number that "does not exist." Thecomplaint also alleges Alaska Sales collected mailers from customers in to deprive customers of their prizes. Noneof these allegations have any merit whatsoever.Alaska Sales & Service sent a mailer that offered the following prizes:Prize Odds of winning:$25,000 1:80,000$5,000 1:80,000$2,000 1:80,000Smart Watch 79,997:80,000Each of the mailers contained a distinct confirmation code. The mailer explained that in order to claim a prize, acontestant must bring the mailer to the event location to compare the contestant's confirmation code with theconfirmation numbers printed on the prize board, to determine whether the contestant had won a prize. I am enclosinga picture of the prize board, which shows the winning confirmation codes. This board was available to anyone who cameto the event location with their mailer. The contest was sponsored by Alaska Sales and Service, with the assistance ofAmerican Holen One, a nationally recognized contest promoter. A copy of the contest rules is enclosed for your review.The event location was at the Alaska Sales & Service Log Cabin, located at 6th and Karluk. A sales consultant wouldcompare the customer's mailer with the prize board, to determine if the contestant had won a prize. Once theconfirmation code was verified against the prize board the sales consultant would collect the mailer in exchange for theprize. This was done in order to ensure that only one prize was given per mailer. No customer who held a winningconfirmation number was deprived of his or her prize.If you need any additional information or if I can answer any questions, please do not hesitate to call me at 351-3096.
Sincerely yours,
Mark C[redacted]
Variable Operations Manager
Alaska Sales & Service, Inc.
The complaint was made by [redacted] who is not a party to the installment sale contract. Her complaint was not factual, but we are unable to respond in full detail because of confidentiality restraints.The repossession company provided a detailed copy of the inside of the vehicle at...
the time of repossession. There is no evidence of the missing items listed in Ms [redacted] complaint.The installment sale contract states that the borrower is responsible for storage costs. Ms. [redacted] claims that a payment of $183.00 was made to the Auction house for detailing and storage of the vehicle. [redacted] disclosed to us that the detailing fee was $125.00 which we have refunded to the borrower.Gina W[redacted], CFO
August 10, 2015The Revdex.com of Alaska, Oregon,Western WashingtonRe: [redacted]El Sobrante, CA 948032011 Ram 1500, VIN # [redacted]Revdex.com Complaint ID: ...
[redacted]Date Filed: August 6, 2015 Dear Sir/Madam,Thank you for your inquiry about the captioned customer. We first met [redacted] in January 2015 when he came to our Anchorage Collision Center to obtain an estimate for repairs to his vehicle. His insurer subsequently assigned the job to our Collision Center. [redacted] brought the vehicle in for repair on January 27, 2015. All repairs including body work and painting were completed on January 30, 2015 and the customer was called and advised the vehicle was ready to be picked up. Customer was called a short time later and advised there were problems with the headlights on the vehicle. This was unrelated to the body damage repair.[redacted] posted the identical compliant you have received on June 16, 2015 on the YELP web site. We posted a response to him on YELP on June 17th and specifically asked him to contact me at his convenience. We never got a response from [redacted].[redacted] reposted his complaint on YELP on August 3, 2015. We located a phone number for him and placed a call to him. We asked him to bring the vehicle to our shops in order that the manager of the collision center and the manager of the service department could look at the vehicle and try to determine what the actual problem is. [redacted] advised he has left the Army, has left Alaska and relocated to the San Francisco area. We advised it is impossible for us to diagnose a problem over the telephone.In discussing the various parts of [redacted]’s complaint, a great deal of new information came to light. The issue with the tail lamp assembly was not that we replaced a screw that held it in place but that the screw was missing when the vehicle came in and we placed one in the proper location.With regard to the tonneau cover clip, the unit was missing a clip when it came into the shop and we had to order one and then install it. It did take approximately a week to obtain the new clip.With regard to the alleged missing USB cigarette charger, there is no record of one being in the vehicle when it was brought in for repairs. In addition, our signed repair order states specifically that the collision center is not responsible for any articles left in the vehicle.Finally, with regard to the headlamps, [redacted] was advised of the problem and was encouraged to take the vehicle to a service center and have the problem looked at. We asked [redacted] if he ever brought the vehicle to our service department or any other service center and he replied quite emphatically that he had not. He did not give us an opportunity to even look at the vehicle.After discussing the complaint with [redacted], reviewing all the paperwork related to the repair and discussing the repair and history with the collision center manager, we believe we have completely fulfilled our obligation to [redacted] and will take no further action.Thank you for your inquiry.Sincerely, Leonard** H[redacted]Fixed Operations Manager