Initial Business Response /* (1000, 5, 2015/01/02) */
The customer is absolutely correct, we had very hard time making arrangements for one of our technicians to be at their home only at the times that worked for them. Our office opted to let them out of the contract, at that time they were sent a...
bill for the remainder of the contract which they should not have been since they didn't ask to be let out it was Ortex decision to do so. We have apologized to them for the clerical error and credited their account. It was a misunderstanding and sorry they felt the need to contact the Revdex.com instead of calling the office and asking for a Manager.
Initial Consumer Rebuttal /* (3000, 8, 2015/01/05) */
Mr. Ortex called me and has removed any outstanding balance that had been mailed. No written statement has been forwarded.
There is no more problem and the complaint should be dropped.
Thank You,
[redacted] and [redacted]
[redacted] T
[redacted] XXXXX
Initial Business Response /* (1000, 5, 2015/01/02) */
The customer is absolutely correct, we had very hard time making arrangements for one of our technicians to be at their home only at the times that worked for them. Our office opted to let them out of the contract, at that time they were sent a...
bill for the remainder of the contract which they should not have been since they didn't ask to be let out it was Ortex decision to do so. We have apologized to them for the clerical error and credited their account. It was a misunderstanding and sorry they felt the need to contact the Revdex.com instead of calling the office and asking for a Manager.
Initial Consumer Rebuttal /* (3000, 8, 2015/01/05) */
Mr. Ortex called me and has removed any outstanding balance that had been mailed. No written statement has been forwarded.
There is no more problem and the complaint should be dropped.
Thank You,
[redacted] and [redacted]
[redacted] T
[redacted] XXXXX