Al Rashed Auto Sales

Repair orders from [redacted] , clearly states additional diagnostic time was needed and that customer denied further diagnosis.? It also clearly states there is observation of rodent damage.? Intercar's original statement stands.? If this customer would like to pursue further action I will provide them with the name of our legal counsel

We are aware of the problems this customer has noted in her complaint and at this point there is nothing further we can do as the vehicle has passed all diagnostic testing according to Mercedes-Benz standards. As of 12/9/16, this vehicle had 111,miles on it Here is an overview of
what has gone on with the vehicle since November 2015: 11/9/- Transmission electrical control unit damaged from fluid leakUnit was replaced and also damaged wires were also repaired 12/7/- Transmission converter also damaged from control unit failure, replace by dealer. Customer only charged for part as a goodwill gesture for customer retention. Vehicle left the dealership operating to Mercedes-Benz specifications 11/10/- One year later customer returns for hesitation and poor performanceService Department found evidence of rodent infestation, electrical issues, and clogged filters. It was recommended replacement of the battery, air filters and inspection and possible replacement of spark plugs for proper engine performance. Dealer recommend customer contact insurance company for possible claim coverage from rodent damage. Please see attached photos of rodent damage. Recommended repairs denied by customer Also, advised customer Mercedes Benz warranty for parts are one year, and dealer’s warranty for labor is daysControl unit and converter installed by dealer tested and passed 12/9/- Inspected customer car again at customer request for transmission concern. Performed diagnostic inspection of transmission, no faults foundProvided customer with finding and reviewed past findings including loss of heating system. Customer again denied any further repair As you can see, we’ve been trying to work with this customer for the past year and we are getting no where

While we understand your frustration over this matter *** *** Intercar from day has been at the mercy of your insurance companyThis has been communicated to you on numerous occasionsWhen insurance companies are involved, things get complicated as they dictated to us that they would only
approve a remanufactured / refurbished engine vsa new oneYour complaint should be with your insurance company and not Intercar

At this point in time, there is nothing further Intercar, Inccan doAs you can see from the repair orders provided by the customer, recommended repairs have been declined on a consistent basis.?

Repair orders from *** *** ***, clearly states additional diagnostic time was needed and that customer denied further diagnosis.? It also clearly states there is observation of rodent damage.? Intercar's original statement stands.? If this customer would like to pursue further action I will provide them with the name of our legal counsel

Complaint: ***
I am rejecting this response because:? I'm writhing this letter because I'm not satisfied so I reject this letterThe reason why I'm rejecting this letter is because intercar charge hours labor? to remove and replace an engine when it's suppose to be hours labor time my third party warrenty company was not going to pay for hours labor time? When it's suppose to only take? hours labor time when they told me that it take hours and my third party warrenty company was not going to pay it I told intercar that I'm going to take my car elsewhereIntercar told me if I decide to take my car elsewhere intercar was going to charge me $for diagnosing my engine I had no choice but to leave it there when I needed my car for workThe third party warrenty company only paid for the hours labor time and I had to cover the rest out of my own pocketI ask the for a detailOn 10/14/in an email from Linda Daniels they said " if I'm ? ? "If you are not in agreement with our starting price as quoted and cannot sign the paperwork, ? then please make immediate arrangements to have the vehicle towed off our property."this is when I decided that I didn't want them to do the job with intercar but they made it very expensive for me to have my car towed off there propertyI well like to get reimbursed for the extra hours intercar needed to repair my vehicle? Sincerely? *** ***?
Regards,
*** ***