Aker Leather Products

After reviewing our phone and email records, we have no correspondence to or from this customerAlso, after reviewing our system records and web orders, we do not have any indication that this customer purchased our product directly from usIf they purchased through a dealer, distributor, or
retailer of our product they must communicate directly with themAlternatively, if they have an invoice from our company, they can send a copy along with their request to ***@akerleather.comThank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The instructions on the belt package state to contact the company for sizing issues, which I did.  My phone records show the multiple phone calls to [redacted].  You should start answering the phones or returning the voice mails.

Review: I purchased a Aker Leather B21 1-1/2" Concealed Carry Gun Belt size 42. I followed the sizing directions and the belt was too large. I would like Aker to replace it with a size 40. I called by phone, left a message and contacted Aker by email with no response.Desired Settlement: Please replace belt. Aker Leather B21 1-1/2" Concealed Carry Gun Belt size 40.

Business

Response:

After reviewing our phone and email records, we have no correspondence to or from this customer. Also, after reviewing our system records and web orders, we do not have any indication that this customer purchased our product directly from us. If they purchased through a dealer, distributor, or retailer of our product they must communicate directly with them. Alternatively, if they have an invoice from our company, they can send a copy along with their request to [redacted]@akerleather.com. Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The instructions on the belt package state to contact the company for sizing issues, which I did. My phone records show the multiple phone calls to [redacted]. You should start answering the phones or returning the voice mails.