We have had these guys doing our pool service for about a year now and we are so disappointed in there service it's horrible In one year we have had different pool service people It's uncalled for to have a new pool service person every two months They never showed up on the day they were supposed to and come December they showed up the first week and never showed up the rest of the month At the end of the month we got a bill billing us for the full amount for service for the entire month when they only showed up once We canceled their service and told them that we were not going to pay for the weeks they were not there so they filed a court complaint against us and forced us to pay I don't think we should have to pay for the weeks that they didn't show up When we contacted the man in charge of the services he was extremely rude and would not let us say anything When we called every time we tried to say something he cut us off and said that we were wrong This is a horrible business and I don't recommend them to anyone ever
The customer is mistaken re the following :The caretaker valves are not at the bottom of the pool,theyare at the pool equipment area above ground near the heaterThe caretaker valves were not replaced two months prior 3.Caretaker valves were only paid for
one time not two as customer stated 4.It was over weeks later after the valves were put in that the pipe broke (customer states in complaint valves replaced Nov3rd and problem occurred Dec11th over weeksThey stated in complaint pipe broke two weeks laterNo separate charge was made for labor related to the valves Before the valves were replaced customer was advised to replace the old defective emergency release valveShe refused this needed safety valveHowever after the pipe broke they went ahead and replaced this valveSince it was put in almost months ago the leaking issues were resolved • Ifthis part was replaced when the new valves were put in the other issues could have been avoided The replacement valves in question were given to the clients pool service on Feb18th before this complaint was received.Since Pima Pool LLC did not manufacture the valves in question we are not responsible if in fact they failed The customer would need to resolve this problem directly with the company that made them.As a courtesy,we replaced these valves at no charge to the customer *** *** - Pima Pool LLC
Payment is 3 months overdue for services rendered. At first, [redacted] said payment would be mailed, then he stopped returning phone and text messages. Same situation as the first reviewer. After waiting and having a certified demand letter refused delivery, there is nothing to do but use the court system. I will let everyone know about this Scottsdale payment shirker. I recommend that no one do business with [redacted] and Pima Pool LLC. He has no honor and no integrity.
Pima Pool's came to diagnose the problem in a timely manner and within the week they were able to repair the leaks and fix the problems very professionally. Their skills are excellent and they did a great job with no hidden charges. I was very happy with their service.
We have had these guys doing our pool service for about a year now and we are so disappointed in there service it's horrible In one year we have had different pool service people It's uncalled for to have a new pool service person every two months They never showed up on the day they were supposed to and come December they showed up the first week and never showed up the rest of the month At the end of the month we got a bill billing us for the full amount for service for the entire month when they only showed up once We canceled their service and told them that we were not going to pay for the weeks they were not there so they filed a court complaint against us and forced us to pay I don't think we should have to pay for the weeks that they didn't show up When we contacted the man in charge of the services he was extremely rude and would not let us say anything When we called every time we tried to say something he cut us off and said that we were wrong This is a horrible business and I don't recommend them to anyone ever
The customer is mistaken re the following :The caretaker valves are not at the bottom of the pool,theyare at the pool equipment area above ground near the heaterThe caretaker valves were not replaced two months prior 3.Caretaker valves were only paid for
one time not two as customer stated 4.It was over weeks later after the valves were put in that the pipe broke (customer states in complaint valves replaced Nov3rd and problem occurred Dec11th over weeksThey stated in complaint pipe broke two weeks laterNo separate charge was made for labor related to the valves Before the valves were replaced customer was advised to replace the old defective emergency release valveShe refused this needed safety valveHowever after the pipe broke they went ahead and replaced this valveSince it was put in almost months ago the leaking issues were resolved • Ifthis part was replaced when the new valves were put in the other issues could have been avoided The replacement valves in question were given to the clients pool service on Feb18th before this complaint was received.Since Pima Pool LLC did not manufacture the valves in question we are not responsible if in fact they failed The customer would need to resolve this problem directly with the company that made them.As a courtesy,we replaced these valves at no charge to the customer *** *** - Pima Pool LLC
Payment is 3 months overdue for services rendered. At first, [redacted] said payment would be mailed, then he stopped returning phone and text messages. Same situation as the first reviewer. After waiting and having a certified demand letter refused delivery, there is nothing to do but use the court system. I will let everyone know about this Scottsdale payment shirker. I recommend that no one do business with [redacted] and Pima Pool LLC. He has no honor and no integrity.
Pima Pool's came to diagnose the problem in a timely manner and within the week they were able to repair the leaks and fix the problems very professionally. Their skills are excellent and they did a great job with no hidden charges. I was very happy with their service.
He would not return calls and text messages regarding payment owed for services rendered.