AIT Worldwide Logistics

AIT Worldwide Logistics is used by Dick's Sporting Goods for customer delivery/ installation of some of their products, such as treadmills.
I recently purchased a treadmill from DSG's, and this morning, I was told over a phone call with an AIT Worldwide Logistics CS rep. that the AIT personnel would arrive between 1 pm and 4 pm today, as expected.
A few hours later, I received a text stating that my scheduled appt. had been changed between 4 pm and 7 pm.
A few hours after that, I received another text stating that their personal had vehicle problems and that my order would be taken care of this coming Monday.
I received no reply to the text I sent asking at what time this coming Monday, and this is after I waited a week for this scheduled date of service for today.
My advice to anyone thinking of purchasing somthing from Dick's Sporting Goods that will require customer delivery or installation by AIT Worldwide Logistics, is to buy your product directly online from the product manufacturer website and they will use their own means of delivery or installation services.
This should save you from the hassle and headaches of dealing with personnel that are playing games. There is no reason to deal with incompetence and unprofessionalism like I have encountered since making this purchase from that DSG store at Willow Lawn in Richmond, Va.

I was scheduled to have a sofa delivered from AIT and they never delivered 2 times, never communicated and rescheduled without even talking to me. When I called to find out why they didn’t communicate the woman hung up on me. I ended up with a different delivery company through IKEA and they communicated every step of the way. I’m still getting notifications from AIT that they are going to deliver my sofa.. Worst experience ever!

When it comes to customer care and timely delivery, AIT Worldwide Logistics gets a negative 1000 rating. I purchased a grill from Sams on 06/18/2022. AIT received the shipment details on 06/18/2022. AIT picked up the item from the sellers warehouse on Monday 06/21/2022 and held it in their Columbus, OH warehouse until 06/27/2022. The item arrived at the Delivery Terminal on 06/29/2022.
AIT's own delivery instructions to their warehouse were : Deliver on or B4 06/28/2022.
I contacted AIT on the 06/29/2022 to find out why I had not received the package, and was told the soonest they could deliver it would possibly be 07/06/2022.
I contacted AIT on 06/30/2022 and asked if I could pick it up from their warehouse in Orlando and what would they compensate me for their foul up plus me picking it up so that I didn't have to wait for them to deliver it. I come to find out they have now sent it to a 3rd party for delivery and was told very politely that they don't give a damn for the inconvenienc or their foul up so if I want to pick it up from the 3rd party that's OK but they will not be compensating me for their foul up. If I wanted compensation I would have to contact the seller who would then have to compensate me for AIT's foul up.
NEVER, AND I MEAN NEVER TRUST ANYTHING TO THIS COMPANY!Well, at least AIT is consistant.
After experiencing AIT's "don't give a damn" delivery service of a grill I bought from Sam's Club, I had to return it because it broke. They picked up the grill on October 14 (they were an hour later than the window they gave for the pick up) and then kept it in their warehouse where it would probably still be if I had not contacted them on October 27 to find out why it had not been delivered as yet. They graciously told me that they would expedite shipping due to the delay. Well, expedited delivery to AIT must mean something completely different to what I was thinking. It took from October 27 until October 31 to travel from Orlando to Indianapolis. I called AIT on October 31 and was told that it would be delivered today (November 1). I called them today to check on the package and make sure it was going to be dlivered and, found out I had been misinformed (or should I say lied too). I have since been told that AIT will be contacting Sam's Club within the next 2-3 days to arrange for delivery. How does this company manage to stay in business?

[redacted] I see your response and I am working with the AIT operations and sales staff to expedite a response to youOn 1/18/2016, 1:pm, CST, I reached out to your email address in effort to obtain the emails from AIT that we "will not pick up your TV." These emails will assist me by locating the correct personal internally to escalate this situationIf you can send me the emails, I will move quickly with the ops and sales teamsSend to this email address: [redacted] , here is the email from yesterday: [redacted] Good afternoon, I would like to apologize for the lengthy conversation between our company and you on the Revdex.com websiteI would like to expedite a comprehensive response for you and would like very much if you can send me the documentation from our customer Newegg It is my intent to use your detailed information to ignite a unified action plan between the sales and operations staff management teamsI hope you don’t mind that I am reaching out to you directly with the attempt to supply you with a detailed response, rather a back-and-forth conversation on the website I appreciate your time and effort to supply my marketing team with this documentation to inform our account agents about your personal situation that requires an immediate resolution This morning, I have contacted the Revdex.com in Chicago at 8:am and they confirmed, there are no attachments with your responseIn addition, I have also started the conversation with the sales and operations teams about the response and emails that you have from AIT

Accept my apologies for a tardy response, the Revdex.com updated their online systems and email notifications, which were sent into my spam inboxOur operations team is researching to determine the details of this shipment

Thank you for allowing AIT to assist by locating your shipment shipmentOur Residential Delivery management team has found your shipment with our transportation partner JP Hall Express and has escalated the issueJarad will be receiving an immediate call from AIT’s partner for deliveryAIT has recommended to our partner that Jarad’s TV is delivered by this coming weekend