AirFlo Company

Excessive cost for labor and parts for microwave repair
We have a Viking drawer microwave. About two weeks ago it stopped working. It wouldn't heat food and made an unusual noise. I contacted Viking customer service to get the contact information for authorized repair for my area. I contacted Airflo. I was told that the charge for diagnosing the problem would be $175 but if repair was needed the $175 would go towards the repair charge. The serviceman said I needed one or more parts and that they would be expensive because he has to buy them directly from Viking and doesn't receive a discount. About 10 days later he completed the repair and said that the charge was $822.80 and that he would email me the receipt. I thought the price was excessive but he (***) had told me that Viking marks up their parts a lot. *** emailed me the bill. First, he charged me $350 for labor - He did not apply the $175 to the repair as I was originally told. Secondly, he charged $190.80 for one part and $240.98 for the second one. The part numbers were on the bill so I looked up the prices directly from Viking. Airflo marked up the Viking prices 300-400%. The actual Viking prices were very reasonable unlike what I was told.