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Air Duct Doctors

5933 Old State Rd, Imperial, Missouri, United States, 63052-2330

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Air Duct Doctors Reviews (%countItem)

they blew all the dirt inside my house through the return air vents. And they left dirt everywhere in my basement. Then after 2 weeks I noticed my air filter was CAKED with dirt, balls of fuzz etc. After that I changed the filter again but still dirt and grime! This should not be! Unbelievable!. They claim they can not make me happy,
I suffered headaches, my sinuses where a mess and I would wake up with a headache and all clogged up! The rocks and dirt kept coming through my vents.
My initial request was can you find the ball my grandson dropped down the vent? They said yes. Never did...that's when I knew I was taken.
After receiving a letter from Their Lawyer saying they are done with me.
I called another company and within 10 mins. They had my ball! And they said this AirDuctDoctors did not even clean those vents.
Do Not believe there flyer. Its a come on.

Awesome service!!

Air Duct Doctors Response • Mar 28, 2019

Thank you for your business!

The crew leader D J, was very professional and the crew were very polite when our paths crossed as they worked. They appeared to be efficient in their work and they were done in the time frame I was quoted. Additionally the pricing was very fair for the amount of work they did. Thanks guys!

Air Duct Doctors Response • Feb 27, 2019

Thank you for your business!

was the Supv. Tech who came and explained everything that would be done. I was quoted a price and agreed to go ahead and have my home's vents cleaned. BTW, my home is 67 years yrs. old and the ducts have never been cleaned. Andre and Sam shown up promptly. Oh my goodness, did the do an amazing job. They took pics before and after and showed me them immediately. Then I was shown the amount of dirt & dust they had cleaned out of the ducts. They also cleaned up after themselves in an immaculate way. So respectful, helpful and kind. I cannot recommend them enough!

Air Duct Doctors Response • Jan 17, 2019

Thank you for such a wonderful review!! We are thrilled to have happy customers. Please reach out to us if you have any questions or concerns that arise. We are here to help!

There were four workers and all and the supervisor *** It came in he explained everything confirm the price and what they were going to do. Everyone was very courteous and very cautious of my home and my furnishings. They showed me the before and after pictures and send them to me. Cleaned up everything ask me if there is anything else I needed.
I was pleased with the service!

Air Duct Doctors Response • Jan 17, 2019

We appreciate your business with our company. If you have any questions or concerns that arise please let us know. We are here to help. Thank you!

I would highly recommend Air Duct Doctors. They called before coming & arrived on time. Everything was explained thoroughly about what they were doing & why. Everyone was very polite & respectful & clean-up was amazing. They made sure that furniture & belongings were not damaged. I was offered the sanitizing & declined. It was explained to me why it would be helpful but I did not receive a "hard sell" to try to include this. Really appreciated the before & after pictures. I did not realize how much dirt & dust had accumulated. I am now breathing in a much cleaner house.

Air Duct Doctors Response • Dec 21, 2018

Thank you for your business and review!

Very professional, gave detailed explanation of what would be done and why it should be. The methods and equipment they use provide a very complete cleaning and they give you before and after pictures to prove it.

Air Duct Doctors Response • Dec 07, 2018

Thank you for your business!

and his crew are awesome. Everything was throughly explained. The before pictures of our vents were disgusting it was terrible to think we have been breathing in all this dirt and dust for who knows how long. Another person in the company that is awesome is ***. I feel like I’ve known her forever when speaking with her. I will definitely recommend to friends and family. Especially those with allergies, pets and children.

Air Duct Doctors Response • Dec 05, 2018

What a lovely review! Thank you for your business!

My duct cleaning experience with the Air Duct Doctor was great. Andre called me prior to his arrival and showed up on time. When I found the previous contract from 5 years ago, he offered the same great service and honored the price that I have paid 5 year ago. It was a good experience. Thanks

Air Duct Doctors Response • Dec 04, 2018

Thank you for your business!

Very professional and courteous. Technicians went above and beyond explaining services needed and how they could help. Very knowledgeable staff. Reasonably priced

Air Duct Doctors Response • Dec 04, 2018

Thank you for the review!

Everybody was very nice and professional!

Air Duct Doctors Response • Dec 04, 2018

Wonderful to hear! Thank you for your business!

The air duct drs. team was great. *** did a expert job cleaning and informing us of problems that existed and probably caused some of my husbands health problems. WE feel more comfortable now that our air is so much cleaner and healthier to breathe. THey also went out of there way to explain the process to us. We recommend this company definitely. Very professional.

Air Duct Doctors Response • Nov 16, 2018

We appreciate your review. Thank you!

I had coupon for 37.95 to clean up to 10 air ducts and dryer and return.

I had an appt for them to come between 11 and 2. Guy calls and says he had to give me an estimate, I wondered why, he came out and checked the ducts and told me it would be more than 37.50. I feel like its bait and switch. They gave me a coupon came out and inspected and the cost was much more.

Nat. Air Duct Cleaning Corp. cleaned the air ducts/registers/mainline shafts and cold air return on the system in my house 5/24/2018. They arrived (2 techs) on time. After a quick survey of the hvac system they went right to work. I was very impressed with the job they did. Very professional and they made their moves count. They cleaned the site free of any debris before they left. I was very happy with the job they did !

Air Duct Doctors Response • May 25, 2018

Thank you for chosing our company. We appreciate your business!

I made an appointment with this company a month ago. I had a valuepak coupon which was $32.00 for 9 vents, 1 return. If there were extra returns $30 each. A 10% military discount. By the time they finished, the bill was $700. I did not receive the military discount. They pressured me to have a sanitizing treatment which was $125.00. They charged me $599.00 saying that it would be cheaper to not use the coupon. They also cut four holes in my return vent, which they didn't patch up. And they didn't clean the dryer vent either, which was part of the package. The coupons are very misleading and they are not honoring them. The technician took my coupon with him.

Air Duct Doctors Response • Apr 19, 2018

contacted us yesterday morning. All concerns were addressed and resolved by afternoon. We have open communication with all of our customers and are happy to address any concerns they may have. There was no need for a complaint. All of our services and prices are guaranteed. We gave *** a coupon that had a bigger value then the coupon he had. We go over system and pricing before any work is performed and also again after which states the customer is happy and to advise them to contact us if any concerns arise. We would not know of any concerns unless its stated at service or on our follow up calls that we do on every job. We do not use any high pressure sales. We state services available and what is recommended. *** should have received his Military discount at time of service. That issue is easily resolved and we will be back out to check the system and any concerns. As already stated we guarantee all of the services we perform and customer satisfaction is always out number one goal. We are happy to resolve issues or address concerns as errors do happen. We apologize this happened for *** and take full responsibility to correct. Thank you, NADCC

We received a flyer offering $32.95 for cleaning 9 vents, 1 return, & 1 mainline. On the day of the service, the tech immediately started upselling us. We have 9 vents, 3 returns, & 1 mainline. He claimed that we wood need to pay more for cutting a hole in out ductwork to do cleaning. He claimed EVERY vent was a mainline, & then tried to add a "sanitize fee". Adding all of these fees up in my head, I comment that it would be nearly $800, & he agreed. I said no thank you, there is the door. I received a call a couple of weeks later, asking if I was satisfied with my service. When I said no, that they did nothing, the person on the phone seemed surprised, & stated they would get back with me. Still no response. I called the company yesterday, asking to talk with the owner. The person answering the call asked if she could help me, I explained what had happened. There was confusion on when my appointment was, she would call back. I found the date of appointment & called her back. She said someone would get back to me. as of now, no response. I could not recommend this company as less. They use deceptive advertising to get in the door, prey on older/milder people to sell products that don't even exist. I would give them negative stars if it was possible.

Air Duct Doctors Response • Mar 16, 2018

Our apologies we couldn't explain the service better for you. We do advertise with coupons. We do OFFER sanitizing and other HVAC services. We do cut access panels into the mainlines for the cleaning. This is normal for air duct cleaning. Our follow up call two days after service stated you were not happy with the charges and would not be having service. With this being said we would not call back. Our prices are exactly what we count in the home. We review all quality calls to go over each job at our weekly meeting. Customers we service always come 1st. We have also learned in all of our years in business we can't make everyone happy even though we try our best. We do free estimates so customers can decide what if any service they would like to have. We stand by our pricing and services.

everything was wonderful, proffessional, helpful, and best value in town.

Air Duct Doctors Response

THANK YOU FOR YOUR REVIEW ON OUR COMPANY!

I am very satisfied with the service and the professionalism of *** and the crew that came out to clean our air ducts. Our home is over 30 years old and we have never had this service done. Though it cost more that what we had anticipated (we had a coupon), it seemed our home was constantly dusty and we knew the work needed to be done. D. J. and the crew took the time to explain the process along the way. I would recommend this company.

Air Duct Doctors Response

We value your business and appreciate you taking time to leave a review!

These guys were great! Polite, efficient and cleaned up after themselves better than I could have! They REALLY knew their business.

Air Duct Doctors Response

We appreciate your business with our company. Thank you for leaving us a review!

Excellent service and knowledgeable crew. Would recommend to our friends. Dj and Neil and Tony were efficient and courteous.

Air Duct Doctors Response

Thank you for your business with our company!

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Address: 5933 Old State Rd, Imperial, Missouri, United States, 63052-2330

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