Air Duct Cleaning

We are in receipt of the complaintPlease note another dealership had been working with this customer prior to returning to our facilityWarranty work is scheduled for Monday 3-at Scott HondaWe will be happy to inspect the condition of the vehicle to ensure that everything is in proper conditionWe will also be happy to provide another copy of the listed covered items under her warranty and answer any questions she may have

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I have included a couple of photos which show both my invoice and the unfinished inspectionThe inspection is clearly listed as the first item on my invoice and is very clearly unfinishedI was under the impression that my car was inspected and my brakes checked in November, as per the invoice from that serviceFull compensation for the parts and labor of the rotors is what I requestSending a customer away with a partially inspected car and telling them that it is safe is a bigger deal than the ~$that I am requestingI haven't written any other bad reviews or made mention of this incident on social media, and won't do so as long as we can resolve this.Regards, [redacted]

We are aware of the concern that [redacted] mentionsUnfortunately, we are unable to replicate any abconcerns with the carAmerican Honda does not have an exchange program for issues of this matterThe dealership has offered to trade [redacted] out of her vehicleThere would be an expense that would be incured by her should she decide to do itThe dealership has offered this making no additional money and tried to explain that the car she is trading will now be used and not new resulting in the reduction of value hence the expense on her partFurthermore, if [redacted] can show us the concern we would be happy to repair anything abwith the vehicleThere are no service bulletins or recalls associated with this vehicle and the mentioned concern

In response to [redacted] ***’s concern: There was a paperwork error that had occurred during the purchase of [redacted] ***’s vehicleThe only thing owed to the customer was proper paperwork for the vehicle she purchasedThis process took several weeks dealing with the lenders and working with the DMV to resolve [redacted] requested the option of trading out of the original vehicle into something largerWe located and purchase the car fitting her description incurring a loss off a few thousand dollars in an attempt to satisfy her and accommodate her for the inconvenience and trouble while we corrected the paperwork issueIn addition we gave [redacted] a new vehicle to drive at no charge temporarily while the issue was being resolvedDuring this entire process she was kept informed of what was transpiringFinally agreeing to trade her out of her original vehicle for a substitute and found that her credit score had decreased greatlyIn trying to get her loan funded the dealership again absorbed an expense of several thousand dollars charged by the lender, also in an attempt to do the right thing to satisfy [redacted] *** We are sorry for the error that had occurred and was resolved regarding paperwork with [redacted] ***’s vehicle [redacted] was not treated any differently than any other customer that purchases or services a car at Scott HondaAs an award winning dealership and staple in the community we pride ourselves on going above and beyond for our clients and customers, this was no different and we are happy she was able to find a vehicle that fits her needs and has many years of trouble free driving ahead of her

[redacted] had funded the purchase on 3/24/The first payment is not due until 4/19/16, shortly before then the customer will recive a statementWe apoligize again for the trouble with paperwork, unfortunetaly we have no control over the change in credit score and banking approvalsWe do value [redacted] ***s business and worked expediciosly behind the scenes to accomodate her requests and correct the issueWe are sorry that we could not meet her expectations

Bob N [redacted] spoke with [redacted] this morning and has an appointment to trade out of the car and get something other than an [redacted] or ***We will need to appraise her car and see what she desires and hopefully put together a deal that makes her happy

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Service 2 Clean regarding complaint ID...

[redacted].
Regards,
[redacted]

We have been continuously called by this company even though we have punched the button we are told to use to request no further contact.Today is May 13, 2014. We received a call from Air Duct Cleaning at 12:39pm. We listened to the entire message which was identical to several previous calls we have had from this company. We were told to push one button to speak with a representative or another button to remove our number from the calling list. At least a half a dozen other times we have punched this 'remove our number'. It has become obvious that this is not being done because we continue to get the calls. Today, I punched the button to speak with a representative. As soon as I said that I was calling to find out how to remove out number from their calling list, the line went dead. I had been hung up on. I just want to get off their calling list.Desired SettlementWe would like to have our name removed from the calling list!!! If they cannot pay attention to what they direct us to do, how could anyone have any faith in their service.