Air Boss

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company new coming into this issue was on the wall and this unit is more than air conditioning it is also a heater in turn ** is the one that makes the unit and they still make the unit it maybe a different type since this unit is not manufactured any more but in any event the customer made no means of replacing this unit they did not come out and take any information as to the type or size of the unitThey took no pictures I was here the tech maybe spent minutes looking at the unit and told me he did not work on these and they knew coming out what it was they just wanted money in my opinion.Yes ** still makes this unit and my warranty did give them the ok to replace this unit they refuse to and times I had ask what they were doing about it and even had the warranty company on the phone while they spoke with them and they told the warranty company they would be out to replace the unit.This company can not honestly tell you what type of unit I have and it is more than just a wal-mart or home depot unit
Regards,
*** ***

I feel I have been fair with the Isaacson's I refunded them their Advantage Plan investment happily; how can I refund them for parts and labor I had to pay money for in doing the work they ask us to do for them? Had I been the installing company they would have not been out any additional money; Out of that $the $was refunded back to them and I was told by Kennis that all three companies that gave her bids were only a couple hundred apart; Kennis said, " One company was $less than Air Boss and other company was $more than Air Boss." I even told her I would match the lowest bid, Air Boss has been fair and has bent over backwards to try and keep them happy; but their minds were already made up that they would never use Air Boss ever again and that they would go out of their way to slander our companyIt's unfortunate that there is always someone that you run across that there is just no pleasing themAgain I'm sorry that they feel this way but I honestly have done everything possible to make this right; I cannot do work for free, it cost Air Boss $to do the work we did for the Isaacson's and that is why I told them I could take $off of the new install if we are the installing companyThis is my final decisionI will not be responding to any more complaints from the Isaacson'sThank you Maudie

This will be my last response to *** he has to get his Service Fee back from Fidelity not my company my invoice was paid to me minus the $service feeHe more than likely did a buy out with his home warranty and is just trying to get more money than is due himI do not owe him anything and I will not pay him $because it's not my responsibility to give him back the service feeI collect per his contract with fidelity and he will need to get it back from them

This customer has a home warranty which we do work forWe were dispatched this call and per our home warranty, we are required to collect a service fee from the client; so the $service fee was collected; and the customer was told we will call in the report and your home warranty will **t
back with you on whether a repair or replacement will be approved. FYI the said unit is not a typical A/C unit it is a portable window unit that was put in the wall. Because of that home warranty will cover the repairs or replacement of the equipment. It is common practice to replace these types of air conditioners because they can be purchased at *** ***, ***, or *** for under $So my service tech called home warranty to give his reportThe report went like thisWe do not repair these a/c's we replace them; home warranty said, we repair first and replace only if a repair cannot be doneWe were told by home warranty that they would allow the customer to call out another company who would repair this portable window unitI was told to bill out for our diagnostics which is $then home warranty will deduct what we collect from the customer and pay us $on this invoiceI'm not sure why the customer is so adamant on **tting his $back from us; when he calls out another company he has already paid his $service fee and will not be required to pay it twice; I have explained that to him several, several times; but he insists on trying to say bad things about my company and employee; I have been in business since and have never been sent to the Revdex.comI truly feel that some people just can't be pleased. I have done nothing wrong; his issue is with his home warranty, not my companyThank you ***

I feel that Air Boss was fair with the ***'sI was told by her husband that he would not have went with Air Boss even if we had been the lower bidHe was very upset and made numerous threats against Air BossI let him vent his frustrations; but as a business owner since I try in every
way possible to right any wrongs that my customers feel are happening to themI was totally fair with them but because Mr*** was unreasonably angry he was not going to listen or even try and let me make this up to himI did the best I could for him.My service technician was asked by the ***'s, if this was his unit would he repair or replace it? He said," I would replace it because of it's ageIt's really up to you." You can spend Under $1,for the repairs or about $5,for a new unitThey chose to do the less expensive repairWe did what we where asked to doAnd when it stopped working we offered to split the repair bill in half with them. Air Boss's bid was only a couple hundred off from the highest bid and the lowest bidThat is why I told the ***'s I would match the lower bid so we could do the work for themWhen they ask me to refund the Advantage Plan for $I did that because they assured me that they would Never use Air Boss again and that they would tell everyone how horrible we treated themBut didn't want to mention all the commercial work that was done for them and they were very HAPPY with thatI am sad that they no longer want to use us But Air Boss did nothing wrong!!!

Number one, per their response, Air Boss is off on their timeline of when events occurred. Number two, the unit did not “stop working”; it NEVER worked.First off, ZERO threats were made. During the last phone call made to Air Boss, Mr. [redacted] informed Maudie that, due to our experience and the overwhelming lack of willingness to make things right, we would be turning them into the Revdex.com and leaving negative reviews whenever possible. At that point our attempts to resolve the situation had been exhausted and had we just been informed by Air Boss that they believed their tech might purposely be sabotaging the company. We had just paid $800 for something that NEVER worked and the company did very little to try and work with us, even after this admission regarding their tech. My husband was understandably angry. It was also during this discussion that she settled to fully refund the $179 inspection package whereas she had only originally agreed to return half.Not once, before any parts had been ordered, did the tech suggest or recommend that we purchase a new unit. I asked him specifically on his first visit if that would be our better option. He stated that we did not need a new one and that he could fix the unit with approximately $400-600 worth of parts. If the tech had initially advised that we needed a new one, then we would have geared our efforts and money in that direction. We are on a tight budget and would not risk ANY sum on something unpredictable. It was not until parts were ordered and the tech had come out several times that he did finally suggest that we purchase a new unit. He also stated to my husband that he believed Air Boss would credit us all the money spent on parts towards the purchase and installation of a new one. However, his story changed after he called the manufacturer and did a troubleshoot; the unit was now repairable again.I finally received a call stating that the unit was repaired. Taking the company’s word that it was fixed, I promptly took care of the bill over the phone. The unit then failed to turn on and power up when my husband went over to work on the house that same evening. The tech came out one last time and determined that something else on the unit had broken and needed repair. We personally have yet to witness the unit power up. It has never worked for us.  The most frustrating issue about this whole situation is that Maudie never once initiated any sort of proposed resolution. In fact, it was the opposite, she did not seem to want to address the issue of reimbursement or credit, period. I had to take it upon myself (several times) and inquire after any kind of refund or compensation on the part of Air Boss. She stated that she MIGHT be able to go in halfway but that she would have to ask her husband first. We never felt that Air Boss tried to work with us or make us happy, even though we had already spent a large sum of money with them and were planning on spending thousands of dollars more. I pointed all of this out to her numerous times, but she behaved as if they were doing us a favor by even attempting to go in halfway. Air Boss never OFFERED us anything. It all had to be difficultly coerced out of them because “We are out money on parts and labor.” She didn’t seem to understand that we were the ones that were out money on the deal. We had trusted their professional advice and it turned out to be of no value.I would not use the term “very HAPPY” to describe our feelings with previous jobs performed by Air Boss. Standards were met, but it seemed that the techs were overscheduled and it was a miracle if they made it out to us in the same week, not to mention all the trip fees. We only continued to use Air Boss because of our previous association and assumption that they were doing honest work.We live in a small town and don’t have a plethora of options. It was uplifting to have the other 2 companies come out, inspect, and send us a quote in a matter of days, whereas Air Boss took over 2 weeks just to send us a bid. We couldn’t help but feel that once we had become an established customer, we were put on the backburner. For example, the initial inspection of this unit was performed on October 26, 2016 and we did not receive our quote for the new unit until January 4, 2017. The excuse was that their techs had been pulled to help with their construction company in Phoenix and that it was taking time to work out the best deal for us. I called and informed Air Boss on numerous occasions that we were on a strict timeline, which is now compromised because of their poor professional advice and unwillingness to empathize with their customer. This in turn is costing us time and money with our entire project. If Air Boss had not included the $400 credit to their bid, then they would have been our most expensive option; even with ample time to find us the best deal. Not to mention that we would not see any of that “credit/refund” if we chose to go with a different company. It was at this point where our frustration hit its peak.The bottom line is that we followed the advice of the AC/Heating expert and paid for the inspection and repairs of a unit that never worked.  We understand that mistakes happen, but it is the duty of the company to take accountability and try to do what is right by your customer. Especially when that said customer has the potential to provide copious amounts of possible future business. Prior contractors that I have worked with have never behaved in such a manner. The fact that we must involve a third party to try and resolve this issue is unfortunate and brings to light how poorly this company is run. My trust in Air Boss is irrevocably broken and I no longer want to do business with them. I feel that I am entitled to a full refund ($624.54 remaining).

This customer has a home warranty which we do work for. We were dispatched this call and per our home warranty, we are required to collect a service fee from the client; so the $65.00 service fee was collected; and the customer was told we will call in the report and your home warranty will **t...

back with you on whether a repair or replacement will be approved. FYI the said unit is not a typical A/C unit it is a portable window unit that was put in the wall.  Because of that home warranty will cover the repairs or replacement of the equipment.  It is common practice to replace these types of air conditioners because they can be purchased at [redacted], or [redacted] for under $400. So my service tech called home warranty to give his report. The report went like this. We do not repair these a/c's we replace them; home warranty said, we repair first and replace only if a repair cannot be done. We were told by home warranty that they would allow the customer to call out another company who would repair this portable window unit. I was told to bill out for our diagnostics which is $85 then home warranty will deduct what we collect from the customer and pay us $20 on this invoice. I'm not sure why the customer is so adamant on **tting his $65.00 back from us; when he calls out another company he has already paid his $65.00 service fee and will not be required to pay it twice; I have explained that to him several, several times; but he insists on trying to say bad things about my company and employee; I have been in business since 1997 and have never been sent to the Revdex.com. I truly feel that some people just can't be pleased. I have done nothing wrong; his issue is with his home warranty, not my company. Thank you [redacted]

This will be my last response to [redacted] he has to get his Service Fee back from Fidelity not my company my invoice was paid to me minus the $65.00 service fee. He more than likely did a buy out with his home warranty and is just trying to get more money than is due him. I do not owe him anything and I will not pay him $65.00 because it's not my responsibility to give him back the service fee. I collect per his contract with fidelity and he will need to get it back from them.

This customer has a home warranty which we do work for. We were dispatched this call and per our home warranty, we are required to collect a service fee from the client; so the $65.00 service fee was collected; and the customer was told we will call in the report and your home warranty will **t...

back with you on whether a repair or replacement will be approved. FYI the said unit is not a typical A/C unit it is a portable window unit that was put in the wall.  Because of that home warranty will cover the repairs or replacement of the equipment.  It is common practice to replace these types of air conditioners because they can be purchased at [redacted], [redacted], or [redacted] for under $400. So my service tech called home warranty to give his report. The report went like this. We do not repair these a/c's we replace them; home warranty said, we repair first and replace only if a repair cannot be done. We were told by home warranty that they would allow the customer to call out another company who would repair this portable window unit. I was told to bill out for our diagnostics which is $85 then home warranty will deduct what we collect from the customer and pay us $20 on this invoice. I'm not sure why the customer is so adamant on **tting his $65.00 back from us; when he calls out another company he has already paid his $65.00 service fee and will not be required to pay it twice; I have explained that to him several, several times; but he insists on trying to say bad things about my company and employee; I have been in business since 1997 and have never been sent to the Revdex.com. I truly feel that some people just can't be pleased. I have done nothing wrong; his issue is with his home warranty, not my company. Thank you [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The company new coming into this issue was on the wall and this unit is more than air conditioning it is also a heater in turn ** is the one that makes the unit and they still make the unit it maybe a different type since this unit is not manufactured any more but in any event the customer made no means of replacing this unit they did not come out and take any information as to the type or size of the unit. They took no pictures I was here the tech maybe spent 15 minutes looking at the unit and told me he did not work on these and they knew coming out what it was they just wanted money in my opinion.Yes ** still makes this unit and my warranty did give them the ok to replace this unit they refuse to and 3 times I had ask what they were doing about it and even had the warranty company on the phone while they spoke with them and they told the warranty company they would be out to replace the unit.This company can not honestly tell you what type of unit I have and it is more than just a wal-mart or home depot unit.

Regards,

Review: The wall unit was supposed to be replaced and because it is on the outside second story of my home they keep coming up with ways not to replace the unit.

I paid $65.00 for the guy to come out look up at the unit and say he does not work on them when they should have said it in the phone call prior to the tech coming out to my home or not char** me the $65.00 dollarsDesired Settlement: I would like my money returned because the job was not completed and they keep coming up with excuses on how not to finish the job.

Business

Response:

This customer has a home warranty which we do work for. We were dispatched this call and per our home warranty, we are required to collect a service fee from the client; so the $65.00 service fee was collected; and the customer was told we will call in the report and your home warranty will **t back with you on whether a repair or replacement will be approved. FYI the said unit is not a typical A/C unit it is a portable window unit that was put in the wall. Because of that home warranty will cover the repairs or replacement of the equipment. It is common practice to replace these types of air conditioners because they can be purchased at [redacted], [redacted], or [redacted] for under $400. So my service tech called home warranty to give his report. The report went like this. We do not repair these a/c's we replace them; home warranty said, we repair first and replace only if a repair cannot be done. We were told by home warranty that they would allow the customer to call out another company who would repair this portable window unit. I was told to bill out for our diagnostics which is $85 then home warranty will deduct what we collect from the customer and pay us $20 on this invoice. I'm not sure why the customer is so adamant on **tting his $65.00 back from us; when he calls out another company he has already paid his $65.00 service fee and will not be required to pay it twice; I have explained that to him several, several times; but he insists on trying to say bad things about my company and employee; I have been in business since 1997 and have never been sent to the Revdex.com. I truly feel that some people just can't be pleased. I have done nothing wrong; his issue is with his home warranty, not my company. Thank you [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The company new coming into this issue was on the wall and this unit is more than air conditioning it is also a heater in turn ** is the one that makes the unit and they still make the unit it maybe a different type since this unit is not manufactured any more but in any event the customer made no means of replacing this unit they did not come out and take any information as to the type or size of the unit. They took no pictures I was here the tech maybe spent 15 minutes looking at the unit and told me he did not work on these and they knew coming out what it was they just wanted money in my opinion.Yes ** still makes this unit and my warranty did give them the ok to replace this unit they refuse to and 3 times I had ask what they were doing about it and even had the warranty company on the phone while they spoke with them and they told the warranty company they would be out to replace the unit.This company can not honestly tell you what type of unit I have and it is more than just a wal-mart or home depot unit.

Regards,

Business

Response:

This will be my last response to [redacted] he has to get his Service Fee back from Fidelity not my company my invoice was paid to me minus the $65.00 service fee. He more than likely did a buy out with his home warranty and is just trying to get more money than is due him. I do not owe him anything and I will not pay him $65.00 because it's not my responsibility to give him back the service fee. I collect per his contract with fidelity and he will need to get it back from them.

terrible customer service