Aim Properties Reviews (%countItem)
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Address: 211 Montano Rd NW Ste A, Los Ranchos, New Mexico, United States, 87107-5270
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Stephanie was amazing, considerate, and supportive in helping my daughter and I find a home! I will definitely suggest her and AIMS property on 6 and Lomas for anyone who needs a new home!
We began renting the property in April 2016. We did the walk thru (where the company just gives you the keys to the property and never attends the walk thru process with you) we noted some issues right off the bat that we felt needed attention. We also included a pet deposit for our small dog. Once we lived in the property briefly we turned in some maintenance issues (ie. a sink with a rusty edge, a balcony/patio cover that was falling apart ) Non of the issues were ever fixed yet the contractors they sent out to look at the issues advised us not to use said deck or patio cover and people were surprised the home was rentable with a sink that was rusted and sharp or a rusty fridge or thenissues outside with balcony.
All along communication was not good with the company and the staff they have for receptionists are not professional. They make you feel like you are taking up their time and some times you would fill out information via the website and not hear back or call and no message would be taken down.
We lived there for two years (waiting for job orders) and when we were leaving we gave our thirty day notice , we received a reminder of what needed to be done with the house to get our deposit back and they came to do a walk thru with us, pointed out a few things (many things that were petty but we completed them) that needed to be done so we completed those as well as had our carpet cleaning company back out three times for a “pet smell” that the property managers said lingered, finally they decided a small area by the back door need the padding replaced because of the smell and that part was replaced at our charge (even though we believe it was the previous owners who bred German Shepard’s in the home that created the issue.)
When we received the letter, receipts and partial return of our deposit back we noticed we were charged by two different companies for replacing the carpet padding, we were also charged for yardwork which we had already completed. We find it odd too that we received a part of our pet deposit back even though they say the carpet issue was from our 8 lb dog.
We did what the document specified and did additional work as well, some of which was never done prior to our move in and yet they are charging us with replacing carpet padding, yardwork, and a maintenance fee from 2016 now as we leave the property. They took more money from us and yet we lived in a property with rusty appliances and an unsafe structure.
Mr. was charged for items per the tenant move out instructions. We charged for the carpet padding to be replaced because of excessive pet urine that could not be treated per their carpet cleaning company that they used. We asked their carpet company to treat it but they were unable to due the saturation of urine in the padding.
There was maintenance charge from 2016 that was mailed to them to pay at that time however this was never paid so it was charged to their deposit. This was for a maintenance claim that we were charged a trip charge for and there was no items to be repaired per their lease if this occurs they are responsible for these charges.
The yard charge was charged because we walked the home with Mr. and informed them that the yard and several other items needed to be addressed. We allowed them 3 days to go back and fix these items and all of the items except the side yard were addressed therefore we had to send a landscaper to clean the yard.
AIM managed a property for me for 2 years. When the current renters moved out and repairs needed to be done on the property, the company tried to take the past renters late fee's owed to them, out of the deposit for repairs on the house. When I confronted them on this, they agreed that they should collect those fee's from the renter and not take it out of the deposit. This was after I already paid a portion of the repair fee's to get the process moving. I was assured via email that I would be credited back the additional portion owed when repairs were done. Now that repairs are done, I decided to try and sell the property versus rent the property. I received a very unprofessional email stating that they would only refund the funds owed to me if I continued to use them as a property company and because I am not using them, they will be keeping the funds. That is completely unprofessional and I have multiple emails from Terence B and Jasmine M stating the funds would be refunded when the contract was closed.
We have given the entire deposit towards repairs that the tenant owed and billed for our late fees as agreed to since the damages exceeded the deposit. However, we have charged for the hours we spent at the property coordinating repairs, meeting with an insurance company, and meeting with the police due to an insurance claim for a copper theft and vandalism at the property. On the last page of the management agreement it states the owner will pay $45.00 per hour plus mileage for items outside of our agreement and these item are listed specifically. We are just billing for the time we have spent coordinating items that the owner requested us to do. Per our policy, when the house fell vacant and the owner initially wanted to sell we had informed her that due to the fact we will no longer be managing the home we could not coordinate the final close out or any further repairs if the home if it is to be taken back due to the fact we no longer represent you as a management company. The owner however, stated she wanted us to rent it and would not be taking it back and selling it. Due to this decision we spent money on advertisements, several hours coordinating many issues, as well as had to turn down a tenant because now that the repairs were completed the owner decided to sell instead of rent.
Complaint: ***
I am rejecting this response because: The issue here is that the company went back on their word and was not clear up front. I told Terence (manager) I wasn't sure if I was going to re rent the house or sell the house from the beginning and I even had a realtor come and pick up keys from them for the house to look at it. The house had not been cleaned nor the repairs completed (which would not constitute any extreme charges under this circumstance) when it was damaged. Not once did they mention charging additional hours for any extra time. When I told them I was going to try and sell the house when the repairs were completed for a few months and if it didn't sell, then I would look at renting it again, they completely changed their tune and said they would need to charge for the tenant late fees. THEN when I complained about that, they just switched the tenant late fee charge to service charges for their time. My point is they are unprofessional and went back on their documented word. They are finding loopholes in their contract to charge me extra because I decided to sell the house. At this point, I just want future customers to be aware of how they do business.
Regards,
***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
Aim properties employs a very rude administrative assistant whom always displays poor communication skills on the phone as well as in person. Her name is Stephanie R.
Many times Stelhanie has impolitely conversated on the phone and did not want to help. In the past three years of renting from this property management she has been unprofessional and inattentive to our requests as renters. In the past we have submitted tickets for maintenance requests and they either get acknowledged two months later or not at all. We end up fixing problems ourselves, as we impatiently wait. During these times we have called and complained about the lengthy wait, Stephanie becomes hostile and we are polite people who do not like to get into confrontation especially with a rental property that we live under. We are fully aware of our rights as tenants to withhold rent if a landlord fails to take care of important repairs. However, we have never submitted a complaint until now, we had enough.
To add to the complaints against Stephanie, we also hold Aim Properties responsible for knowingly employing such a person. We have heard other people in the office getting treated the same way and can only imagine how many complaints theyve received.
Back in May 2017 we received a call from Stephanie stating that we owe one hundread dollars toward HOA fees for have weedsin our yard. She advised that the payment is late and b and hostile when we told her we never received notice of our own. She stated that it had been e mailed to us and that we are not allowed to see the actual notice because it has the owners information on it. She told us we would have to move out if we did not produce the hundread dollars in a certain time frame. We requested to see a fee from HOA before we agree to make payment. She never sent it and threatened again, so we paid it. Our rent is $1,300 per month and we submitted a $1,400 payment and she wrote a written receipt that said “for rent and HOA”, they have a carbon copy.
However, on May 24, 2018 we received a letter from Aim Properties stating that we have not paid our HOA violation fee from May 22, 2017. My wife called Aim and advised them that we had made the payment for that violation and submitted it along with our rent. We do not have a copy of the receipt but they do have the carbon copy in their office. My wife advised Stephanie on February 5, 2018 via telephone, that we don’t have the receipt but that they’d b able to see we paid $1,400 during either June, July or August. Stephanie advised that we would need to produce a receipt showing we paid the extra $100 because she “will not have time to look up the receipt”.
On top of this payment issue , the letter they sent us on January 24,2018 says the payment is $75, but yet back in May 2017 Stephanie verbally told us the violation fee was $100. We paid the $100 and now they are asking for it again. It is not a new violation, the letter dated January 24, 2018 stated it is for violation from May 2017.
I strongly feel that this company is trying to get more money out of us. In addition to that, on January 25,2018 my wife spoke to Stephanie asking why they have not sent us our yearly lease agreement because our lease is up February 2018. She stated that she does “not know when we will be able to get that to you because the owner has a possible buyer and wants to put you on a month to month lease”. We asked if they can call us by Friday Feb 26,2018 to let us know for sure if we were being put on month to month because we can not afford to go on month to month because the rent increases $100. We advised her that we would like to know so that we can begain looking for a new home. They have not produced a new lease and have not called us back to advise us of our pending situation of lease.
New Mexico State Law requires landlords to give at least 30 days notice if they are going to raise rent. They have not done so and we are worried that along with the poor practices of this company they will try to impose a rental fee increase without the 30 days notice.
Finally, we are also worried that when time comes to move out they will again show dishonest and unethical practices and withhold our security deposit. If they lied to us on how much we had to pay for HOA violation and got extra money out of us, what else will they lie about. We would like to avoid having to result to filing a small claims lawsuit.
We apologize for the confusion concerning the HOA fee. We were informed initially that the fee was $100.00 however, after reviewing the statement provided from the HOA the fee was only $75.00. The charge on the account is only for the $75.00 and we did receive the payment with the rent in June for the extra $100.00 from the tenant.
As far as the lease renewal our usual policy is that if the owner allows us to renew the tenant we send a renewal and if the tenant does not want a renewal then they have to pay a month to month fee. In this case however, the owner does not want to offer a renewal so the rate will stay the same until the tenant is given 30 days notice by AIM Properties.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
The lease for the rental of this property was signed on 7/28/17. However, I did not physically move in to the property until 8/5/17. per the leasing agreement the utilities were to be transferred in my name within 7 days after moving in. I did initially transfer the Electric - however the transferring of the gas was never initiated. I received a shut off notice at the end of Sept, at which time I contacted the property mgmt to advise of charges. Initially I was advised that I needed to pay the FULL Amount of 95.47. When I questioned the bill and billing dates, when last payment had been received - I was told that NO payment was received since Feb for the Gas. At that time , I was told by the NM Gas co in order to transfer services I would have to send a deposit of 35.00. The deposit payment was made on 10/13/17 via ATM/ Debit card. Gas Services were turned off for NON Payment on 10/16/17. To Date - I am still without any Gas. Keep in mind my kitchen uses a Gas stove. I currently have 3 children in the home - who I have not been able to adequately prepare meals for and who have not been able to take any baths since Monday due to NO hot water. I have been advised that services cannot be turned on until the past due amount is paid by the Property Mgmt, Per the Property Mgmt the check was mailed on 10/9/17. They have advised that they will not issue another check and I simply have to wait for the Gas co to receive payment at which time services will be restored the following day. I have followed up with both the Gas co and the Property mgmt every day this week with still no updates. Today is DAY 3 that we will have no gas or hot water at our home. I feel that this is unfair and unjust. The lack of empathy and or compassion that the property mgmt has displayed for me and my children is appalling. Needless to say I am a unhappy tenant. My rent has been paid on time, no complaints with my tenancy other than this issue. I was truly hoping that this would be a great experience however it appears that we are not off to a great start.
The tenant is required to turn on services in their name within 3 days of moving in the property which was per her lease agreement by 7/30/2017. However, Miss *** did not comply within the time frame allotted and therefore the agreement signed by Miss *** was sent to the utility company to order a shut off. We do understand that the utilities were disconnected on 10/13/2017 for non-payment by the owner but the owner should have never had services in their name if the transfer of utilities would have taken place as agreed upon by 7/30/2017. Per NM Gas company an outstanding bill or final bill for the owner would not cause a delay in the turn on of services in Miss *** name. On several occasion if not every time a person moves in there is a final bill of some sort due by the owner due to a time lapse in transferring services. NM Gas may require the tenant to comply with their rules which may be as follows; providing a lease agreement and/or paying a deposit due to credit or not having services with their company. Unfortunately, we do not have control over NM Gas company or their policies. The bill that we sent to the tenant was a utility bill to cover the charges that were assessed on the account due to Miss *** not placing the utilities in her name as agreed this however did not affect the transfer of services. We understand that sometimes when there is a shut off that this may inconvenience the tenant, which is why we give every opportunity to transfer the utilities in their name prior to this happening by informing them at time of their lease and giving them a 3 days grace period to transfer the utilities in case they are unable to transfer immediately when the lease is started. We additionally, make sure utilities are on when it is vacant as well so that just a transfer has to be done and not a complete turn on.
We have spoken with Miss *** and informed her of what is due on her portion for the owners bill which was not the total $95.40. We apologize that we billed her for the full amount however we did correct her portion in her account. On a further note we called and tried to get Miss *** to transfer utilities prior to a shut off but she waited over one and a half months to comply which resulted in a shut off. Now unfortunately due to the shut off there was a delay in services due NM Gas company policies which we do not have any control over.
I have lived at the rental property for 3 years and have made every payment on time. My bank provided me with checks to prove the date they were written and received. We are not happy with the rental company because they never follow through with anything they say they are going to do. When I first rented the house they told me I need to sign the lease right away in order to guarantee it for us. After signing the lease we went in to the house and it was trashed. Crayon on the walls, fridge still had food in it, there was hair in the garage from the previous tenants. I contacted Aims Property management about the mess and they told me since the lease was already signed, it was my fault.
The second issue I have with them is that when we needed stuff fixed in the house, we contacted the agency and they never responded back. We had to hire people to come fix things in the house, which I have receipts for.
The third issue I have with the company is that we are now looking to move out into a house that is closer to our business and now they are saying we were late every month with rent and owe over $2400 in late fees. In addition to that, they want us to pay an extra $100.00 for each month for the last 24 months because we were on a month-to-month contract. When our original lease expired after the first year, they made us go onto a month-to-month contract until the new 1-year lease was drafted. I went to their office twice looking for the new lease and they kept telling me it wasn't ready yet. They then told me that they would mail out the new lease, but they never did. Now that we are moving out and after two years they are telling me I have to backpay all of the late fees and additional money owed for the privilege for being on a month-to-month contract.
I physically walk in to their office every month to pay my rent and not once in the past 24 months has anyone every said I was late or behind. I make my payments every month on time and have proof. My bank photocopies every check I write and I have 2 years worth of documentation proving I paid my rent on time. I have verified it with my bank as to when they receive my check. I then spoke to the accounting person for Aims Properties named Victor who told me he has never seen my file in his office because I was always on time.
I have recently applied for a new rental house and they sent verification information over to Aims and thats when all this stuffed surfaced. Jasmine at Aims has not returned my call and she told me I need to pat $5000.00 in order to move out. I feel like they are trying to take advantage of me and I'm not going to let that happen. I wanted to see what you all recommend before pursing litigation in court. I have read reviews about the company and everyone has bad things to say. Please advice or help me in anyway you can.
Per our policy when someone want to rent a property they are given the opportunity to view the home prior to renting the home. In an effort to keep things fair in a competitive rental market we do require that in order to hold a property that a deposit be placed on the home to hold it. We do not require that a deposit be placed if someone just wants to apply however, if someone else were to come in and apply before a deposit is received then their application would hold that property. We do this to keep everything fair for all potential tenants.
As far as the month to month rent that is due the tenant signed an agreement to pay the said charges which is attached. However, they have never done so which over the past few years has resulted in delinquent rent. On this same agreement the tenant was also given the opportunity to stay on a lease but wanted to be month to month at a higher rate. I cannot waive these charges because per their contract they were agreed upon terms by all parties.
Concerning late fees the tenant signed a lease to pay by the 3rd their rent. This tenant has on several occasions paid past this date. We have sent several delinquency letters as well as given this tenant in person notification of the late fees. We have agreed to meet them in person to discuss this however as of today the tenant has not came in to our office to review the account.
Victor is a property manager at AIM. IF he decides return a call or email, rest assured what question you had previously asked will not get answered. He will shoot off legally binding documents regarding the property you rent from them that have other peoples names and other addresses. Victor's level of professionalism is undoubtedly low and regularly he regularly confirms this with his actions and in-actions. I have proof he's trying to steal money (from there own payment system) and he will not apologize or admit that he was in the wrong. Please, if you have a home that needs to be rented - find another, accredited management company. I'm not sure if Victor's professional acumen is informed by this shoddy company or if Victor alone owns his title of "unprofessional". Be weary and research this company first!
Upon leasing the property it is the responsibility of the tenant to transfer the utilities into the names of the occupants at the property. However, in this case the tenant failed to follow the terms of the lease and transfer the utilities in their name. As a courtesy we left the utilities on and billed the tenant for their usage instead of shutting them off and leaving them without any utilities. We have sent bills to the tenant showing the amount due and are just requesting a timely payment for the utilities that they used. If they would like they are welcome to come in or email a request for a copy of all of their payments . We have online verification of payments or copies of checks that were paid to us as well.
Do not rent with this company. We rented a house and was told move in would be June 5, 2017. Get there to sign the lease and was told they havent even started preparing the house yet and movein would be June 7, 2017. Get there June 7, 2017 and was told everything is done and the house is ready. Get our Uhaul and go to the house and it is completely a disaster. The carpets werent cleaned, there were ants, areas broken, holes in the walls, electrical not working and the house wasnt clean at all. They then state they will get it done and now almost a week later nothing has been done except them telling us we have to pay for some of it. They are very unprofessional, will not call you back or email back. You call in and will state that person is somewhere else when he is in the building and put you on hold for an hour then tell you he is still not there. I DO NOT RECOMMEND AT ALL EVER RENTING FROM THIS COMPANY.
This property was advertised as currently being occupied and that we could not rent it until the previous tenant vacated. However, Mr. Davies decided to take the property without viewing the property. With that being said we cannot guarantee when we are going to receive keys from the previous tenant at a specific date nor can we guarantee that they are going to leave it in immaculate condition. We have tried to accommodate Mr. Davies request to move in at the time that he wanted however, there were some items that were being addressed. He was give the option to wait till they were complete, move in with them still working on the items or to not take the property at all. He chose to move in the property and as of today several items have been already addressed such as the carpets were cleaned prior to move in, the cleaning, the areas broken ( which I am assuming a baseboard, floor registers etc), and the holes in the walls. We did have a few items that were requested to be addressed on Friday June 9th which at this time have all been assigned to the vendor that will address them. As of today the tenant has not been occupying the property a full week and we also gave them an abatement of 2 days rent as courtesy for their inconvenience.
As far as not responding to phone calls and emails we have spoken with Mr. Davies several times a day as well as responded to every email that he has sent our office.
On a further note we try to do our best to accommodate all of our tenants moving schedule however, in a circumstance of a previous tenant moving out, we cannot control everyone's actions such as receiving keys late from a tenant moving out or a tenant causing excessive damage. We try to stress that renting sight unseen is at the risk of the new tenant and that there could be obstacles that may occur due to the circumstances of having to take back a occupied property. All of our other property that are advertised as vacant and can be viewed are shown with all move out items completed and in move in ready condition.
When I contacted Victor originally about this property I was told I would need to put a Deposit first before viewing. (This can be backed by recorded lines as I contacted on my business phone.) Victor stated a deposit was needed, and I would have to move in by 06/05/2017 as they can only hold properties for 10 days after deposit. Which I agreed to, as I know by law the property has to be held to a certain condition and move-out date was supposed to be 05/31/2017 by previous tenants giving 5 days for work to be done as Victor stated would be done. This response from you is a lie, the reason you are giving 2 days of courtesy rent is because you turned off the water within 12 hours of the property being given to us, when we signed a contract and the broker Jasmine Electronically signed it along with Victor physically signing it that stated we would be given 3 days after the contract before the water would be turned off. Which put the house in uninhabitable condition and we did not stay at the house for those days. Instead your company turned off the water within 12 hours, it was turned off that night or early morning the next day.
Going on the repairs, not much has been done at all. We still have plenty of holes in the wall, which were documented by video tape upon inspection with your employees. These holes are not repaired, and Victor did not state anything about 06/13/2017, instead stated 06/05/2017 and that if I didnt move in by then our deposit was non refundable, but can be applied to other houses you rent. (Which is against the law). We have already had an injury of a sprained ankle due to there being floor vents missing because they were damaged and taken by the maintenance which we are contacting my attorney over for distress.
The houses are required to follow NM Statue 47-8-1-47-8-52, Sandoval County Codes, Rio Rancho City Ordinances, and the Legal Doctrine of Implied Warranty of Habitability along with the contract. Your contract cannot remove my legal rights and supersede Laws as your representative Victor stated it could when we contacted Victor. We understand your company does like to take advantage of people who dont know that law, but we are not people like that. We do understand the laws and with my own business I do have an attorney that I work with closely on my patents and trademarks who has also helped me with laws and questions.
The property you chose to rent was occupied so it was not available to be shown until the tenants vacated. However, we understand that some people have circumstances where they may choose to take a property sight unseen, so we allow them to place a deposit on the property in order to hold it off the market so that we do not take other applicants. We do not force anyone to do this but in a market where things rent very quickly some tenants feel that this is there best option so that they do not miss out on the home they want to rent.
In regards to occupying a property after application we require that if the property is vacant then you must move in in 2 weeks. On this particular property you requested a quick move in date and Jackie and Victor met with you and told you that you did not have to move in because there was more damages from the previous tenant then we had anticipated. We offered you a later move in date or a refund of your deposit if you wanted to cancel however, you decided to move in the property.
As far as the water in Rio Rancho the water is to be transferred into the tenants name. When you were in our office on 5/17/2017 you were told that you would need to transfer the utilities into your name. Per your conversation with our office we were under the impression that you had done this because electric and gas was already transferred prior to the move in date. Unfortunately, for some reason the water was not done prior to your move in date so it was disconnected and we had no way of knowing this because in Rio Rancho the water does not just revert to landlord standby like the gas and electric does.