Mr [redacted] contacted us regarding a very unusual connection error he was receiving while trying to configure his web site to load data from a MySQL databaseThis is an error we had seen several instances off recently and were already actively working to pinpoint the cause and provide a resolutionWe did correct the problem for many of our users but the fix we applied did not correct the Mr [redacted] ’s issueOur top Engineers all reviewed the problem and attempted various fixes but we were still unable to correct the issueWe are at a loss as to what is causing the problem and have offered Mr [redacted] a full refund pending the migration of his site data at his convenienceWhile we are disappointed we have not been able to provide a working solution, We hope they will accept our sincere apology regarding the wasted time and frustration this event has produced We are continuing to watch Mr [redacted] ’s support ticket and will provide him with any assistance that is needed to migrate the data along with a full refund of his hosting fees paid when he is ready
[A default letter is provided here which indicates your rejection of the business's offer Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this offer appear below: 1- [redacted] had made a advertisement regarding their up-time being 99.9%2- The down time was not a single incident but rather a recurring events, which resulted in the interruption of services to our clientsThese clients, many of whom being major institutions such as Florida States University and Findley university, have suffered damages as a result of [redacted] 's negligence3- Rather than finding a remedy to resolve the ongoing service interruptions, [redacted] retaliated by terminating our reseller account and causing additional damages by forcing us to move our clients account to another hosting provider, which resulted in additional interruption of services to our clients4- Since this termination was instigated by [redacted] , we should've given full refund for early termination5- The partial refund was only given after many emails and phone calls, which was beyond the original deadline that was promised by [redacted] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12625179, and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: He is again asking me some things to be paidHe makes some timeI am waiting for his refund and withdrawal Regards, [redacted]
Hello,We have addressed each concern of Ms [redacted] and provided appropriate refunds for mis-chargesWe have identified a renewal issue on domain name transfers and have already taken steps to remedy this matter.Thank you,AHosting
Mr [redacted] contacted us regarding a very unusual connection error he was receiving while trying to configure his web site to load data from a MySQL databaseThis is an error we had seen several instances off recently and were already actively working to pinpoint the cause and provide a resolutionWe did correct the problem for many of our users but the fix we applied did not correct the Mr [redacted] ’s issueOur top Engineers all reviewed the problem and attempted various fixes but we were still unable to correct the issueWe are at a loss as to what is causing the problem and have offered Mr [redacted] a full refund pending the migration of his site data at his convenienceWhile we are disappointed we have not been able to provide a working solution, We hope they will accept our sincere apology regarding the wasted time and frustration this event has produced We are continuing to watch Mr [redacted] ’s support ticket and will provide him with any assistance that is needed to migrate the data along with a full refund of his hosting fees paid when he is ready
[A default letter is provided here which indicates your rejection of the business's offer Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this offer appear below: 1- [redacted] had made a advertisement regarding their up-time being 99.9%2- The down time was not a single incident but rather a recurring events, which resulted in the interruption of services to our clientsThese clients, many of whom being major institutions such as Florida States University and Findley university, have suffered damages as a result of [redacted] 's negligence3- Rather than finding a remedy to resolve the ongoing service interruptions, [redacted] retaliated by terminating our reseller account and causing additional damages by forcing us to move our clients account to another hosting provider, which resulted in additional interruption of services to our clients4- Since this termination was instigated by [redacted] , we should've given full refund for early termination5- The partial refund was only given after many emails and phone calls, which was beyond the original deadline that was promised by [redacted] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12625179, and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: He is again asking me some things to be paidHe makes some timeI am waiting for his refund and withdrawal Regards, [redacted]
Hello,We have addressed each concern of Ms [redacted] and provided appropriate refunds for mis-chargesWe have identified a renewal issue on domain name transfers and have already taken steps to remedy this matter.Thank you,AHosting