AGAR CORPORATION

IN OCTOBER 2019, WE PLACED AN ORDER FOR $7560.00 WITH AFOREMENTIONED VENDOR UPON WHICH THEY PRODUCED AN INVOICE (#***) FOR $7560.00 AND REQUESTED ADVANCED PAYMENT TO START PRODUCTION. THIS INVOICE WAS PAID WITH AN ACH ON 10/31/2019. ON 12/19/2019, PRIOR TO SHIPMENT THEY PRODUCED A SECOND INVOICE (#***) ALSO FOR $7560.00 AND REQUESTED PAYMENT AGAIN TO RELEASE ORDER. THIS SECOND INVOICE WAS MISTAKENLY PAID WITH A SECOND ACH ON 12/20/2019 WHEN IT SHOULD HAVE NOT.
EVER SINCE, WE HAVE BEEN UNSUCCESSFULLY REQUESTING REFUND OF THIS OVERPAY. THEY ARE SELDOMLY REPLYING TO EMAILS, DO NOT RETURN PHONE CALLS AND HAVE STATED THEY WILL APPLY THIS OVER PAYMENT TO OUR "ACCOUNT". CONSIDERING WE ARE ON ADVANCE PAYMENT TERMS THIS NOTION OF "ACCOUNT" DOES NOT EVEN TRANSLATE. TEXAS LAW IS VERY CLEAR ABOUT REFUNDS OF OVER PAYMENTS WHEN THEY REQUESTED. WE ARE QUESTIONING BUSINESS PRACTICES WHEN ORDERS ARE DOUBLE BILLED AND FUNDS ARE TAKEN HOSTAGE.

PLEASE ADVISE URGENTLY