After School Relief

Hello [redacted] I had called into the Bureau in regards to this complaint and was instructed to write you this letter We have been in contact with [redacted] the moment she initially filed her complaint with us My VP of Sales, [redacted] , spoke with her and assured her that we would refund her $fee and apologized for the misunderstanding She additionally complained that her bank was going to charge her overdraft fees, and I instructed Tom to let her know that we would reimburse her for those fees as well, if she supplied proof from her bank that the fees were incurred The $fee was credited back on 6/1/ We were under the impression that she was satisfied, only to receive this complaint today It is my goal as the business owner to treat all customers fairly, and if they do not want to do business, I am ok with that I simply refund and move on I just wanted to represent our side of the story, as sometimes, I think, customers tend to exaggerate the situation simply to make sure they are heard I will stand by what I said about reimbursing her overdraft fees, should she decide to provide me with the documentation Please let me know if you need anything further from me It is my goal to address and have removed, if possible, anything negatively reporting against my business, as I work hard to provide the best and most fair business practices available Thank you! Sincerely, [redacted] President AFTER SCHOOL RELIEF [redacted] [redacted] [redacted] www.AfterSchoolRelief.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThe business had fixed the issue so please remove them from the your complaints sectionEverything after speaking with Dave was satisfactoryPlease place them as good standing with me Regards, [redacted]

Monday, May 181h, 2015Revdex.com San Diego, Orange & Imperial CountiesViewridge Ave, Suite 200San Diego, CA 92123Ref ID: [redacted] This letter is written in response to a complaint that was filed with your office against mycompany which was submitted on May 7''\ Upon notification of this customer'sapparent lack of satisfaction, we immediately refunded her moneyWe initially chargedan agreed upon amount for the first installment on 5/04/of $166.33, and then basedupon her dissatisfaction, on 5/07/215, we processed her refund with no real contention.I am not sure why she felt compelled to complain since we never resisted offering her arefundAt any rate, I am responding to you in good faithI have copied the merchantaccount reports which verify the charge, and then, subsequent refund.Please feel free to contact me directly should you have and further questions regardingthis matterI am sorry this client was not satisfied, as I know we tried our best toappease her[redacted] ~~AFTER SCHOOL RELIEF [redacted] www .AfterSchoolRelief.com [redacted] (

I am filing a complaint against this company in an effort to retrieve money from fees that were falsely charged to my credit card account and to prevent further fraudulent chargesI have attached related documentation to assist in reaching a resolution to my complaint and elucidate the nature of
this company's fraudulent practices. Sincerely,*** * ***

Hello [redacted]
 
font-size: 12.8000001907349px; font-family: arial, sans-serif;">I had called into the Bureau in regards to this complaint and was instructed to write you this letter. 
 
We have been in contact with [redacted] the moment she initially filed her complaint with us.  My VP of Sales, [redacted], spoke with her and assured her that we would refund her $595 fee and apologized for the misunderstanding.  She additionally complained that her bank was going to charge her overdraft fees, and I instructed Tom to let her know that we would reimburse her for those fees as well,  if she supplied proof from her bank that the fees were incurred.  The $595 fee was credited back on 6/1/2015. 
 
We were under the impression that she was satisfied, only to receive this complaint today.  It is my goal as the business owner to treat all customers fairly, and if they do not want to do business, I am ok with that.  I simply refund and move on.  I just wanted to represent our side of the story, as sometimes, I think,  customers tend to exaggerate the situation simply to make sure they are heard.  I will stand by what I said about reimbursing her overdraft fees, should she decide to provide me with the documentation.  Please let me know if you need anything further from me.  It is my goal to address and have removed, if possible, anything negatively reporting against my business, as I work hard to provide the best and  most fair business practices available.  Thank you!
 
Sincerely,
 
[redacted]
President
 
AFTER SCHOOL RELIEF
[redacted] [redacted]
[redacted] [redacted]
[redacted]
www.AfterSchoolRelief.com

I am filing a complaint against this company in an effort to retrieve money from fees that were falsely charged to my credit card account and to prevent further fraudulent charges. I have attached related documentation to assist in reaching a resolution to my complaint and elucidate the nature of...

this company's fraudulent practices. 
Sincerely,
[redacted]

Hello [redacted] I had called into the Bureau in regards to this complaint and was instructed to write you this letter.  We have been in contact with [redacted] the moment she initially filed her complaint with us.  My VP of Sales, [redacted], spoke with her and assured her that we...

would refund her $595 fee and apologized for the misunderstanding.  She additionally complained that her bank was going to charge her overdraft fees, and I instructed Tom to let her know that we would reimburse her for those fees as well,  if she supplied proof from her bank that the fees were incurred.  The $595 fee was credited back on 6/1/2015.  We were under the impression that she was satisfied, only to receive this complaint today.  It is my goal as the business owner to treat all customers fairly, and if they do not want to do business, I am ok with that.  I simply refund and move on.  I just wanted to represent our side of the story, as sometimes, I think,  customers tend to exaggerate the situation simply to make sure they are heard.  I will stand by what I said about reimbursing her overdraft fees, should she decide to provide me with the documentation.  Please let me know if you need anything further from me.  It is my goal to address and have removed, if possible, anything negatively reporting against my business, as I work hard to provide the best and  most fair business practices available.  Thank you! Sincerely, [redacted]President AFTER SCHOOL RELIEF[redacted] [redacted] [redacted]www.AfterSchoolRelief.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The business  had fixed the issue so please remove them from the your complaints section. Everything after speaking  with Dave  was satisfactory. Please place them as good standing with me.
Regards,
[redacted]

Monday, May 181h, 2015Revdex.com San Diego, Orange & Imperial Counties4747 Viewridge Ave, Suite 200San Diego, CA 92123Ref ID: 10614219[redacted]This letter is written in response to a complaint that was filed with your office against mycompany which was submitted on May 7''\ 2015. Upon notification of this customer'sapparent lack of satisfaction, we immediately refunded her money. We initially chargedan agreed upon amount for the first installment on 5/04/2015 of $166.33, and then basedupon her dissatisfaction, on 5/07/215, we processed her refund with no real contention.I am not sure why she felt compelled to complain since we never resisted offering her arefund. At any rate, I am responding to you in good faith. I have copied the merchantaccount reports which verify the charge, and then, subsequent refund.Please feel free to contact me directly should you have and further questions regardingthis matter. I am sorry this client was not satisfied, as I know we tried our best toappease her.[redacted]~~AFTER SCHOOL RELIEF[redacted]www .AfterSchoolRelief.com[redacted]
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Review: This program set me up to do a low income base repayment plan with a fee of $595.00, which I explained to the agent [redacted] that I could not pay that amount in full.Needless to say, Thursday came along and upon checking my bank account they took the full amount out. I called and complained, I was told by [redacted], the one in charge of that, it was put back. By Saturday morning it was still in pending, by Sunday, that transaction had dropped into my transactions before it showed up as a deposit, resulting in overdrafts that they refuse to pay, This [redacted] gave me a phone number that was suppose to be his direct line which is not. The number (949) 298-4064 belongs to Frank Morris a vice president. When you try calling all you get are voice mail, and they won't call back!Desired Settlement: I want a refund of the overdrafts charged to my account for all the transactions that I had enough money in my bank account to cover what I took out, before they took their payment out that was not authorized!

Business

Response:

Hello [redacted] I had called into the Bureau in regards to this complaint and was instructed to write you this letter. We have been in contact with [redacted] the moment she initially filed her complaint with us. My VP of Sales, [redacted], spoke with her and assured her that we would refund her $595 fee and apologized for the misunderstanding. She additionally complained that her bank was going to charge her overdraft fees, and I instructed Tom to let her know that we would reimburse her for those fees as well, if she supplied proof from her bank that the fees were incurred. The $595 fee was credited back on 6/1/2015. We were under the impression that she was satisfied, only to receive this complaint today. It is my goal as the business owner to treat all customers fairly, and if they do not want to do business, I am ok with that. I simply refund and move on. I just wanted to represent our side of the story, as sometimes, I think, customers tend to exaggerate the situation simply to make sure they are heard. I will stand by what I said about reimbursing her overdraft fees, should she decide to provide me with the documentation. Please let me know if you need anything further from me. It is my goal to address and have removed, if possible, anything negatively reporting against my business, as I work hard to provide the best and most fair business practices available. Thank you! Sincerely, [redacted]President AFTER SCHOOL RELIEF[redacted]www.AfterSchoolRelief.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The business had fixed the issue so please remove them from the your complaints section. Everything after speaking with Dave was satisfactory. Please place them as good standing with me.

Regards,

Review: I attempted to refinance my student loans through this ASR company. They told me multiple times that I qualified for a public service forgiveness program and they could save me money. I filled out the required paper work they requested. I was put in a forbearance. My loan consultant was [redacted] direct number was [redacted]. I have multiple emails from [redacted] saying it can take several weeks for paper work to come back. My last communication with [redacted] was 11-11-15 via email, I was given a reply that he was in a meeting all week and would get back to me. I have not heard anything from anyone. His direct number is no longer working, I have called the company's main number several times and no one has returned my calls. [redacted]. I paid this company almost 700 dollars and they did nothing for me. I called my previous loan servicer [redacted] who tell me my loans are still through them and have not changed.Desired Settlement: I would like a refund and explanation as to why this happened.

Review: My credit card account was falsely charged after I had already requested to terminate a previous agreement. The company is denying my request to no longer use their services. I had already unsubscribed to solicitation from the company prior to being persuaded into an agreement.Desired Settlement: I would like the charges removed from my account, I would like the previous agreement terminated, and I do not want to be solicited by this company again at any time in the future.

Consumer

Response:

I am filing a complaint against this company in an effort to retrieve money from fees that were falsely charged to my credit card account and to prevent further fraudulent charges. I have attached related documentation to assist in reaching a resolution to my complaint and elucidate the nature of this company's fraudulent practices. Sincerely,[redacted]

Business

Response:

Monday, May 181h, 2015Revdex.com San Diego, Orange & Imperial Counties4747 Viewridge Ave, Suite 200San Diego, CA 92123Ref ID: 10614219[redacted]This letter is written in response to a complaint that was filed with your office against mycompany which was submitted on May 7''\ 2015. Upon notification of this customer'sapparent lack of satisfaction, we immediately refunded her money. We initially chargedan agreed upon amount for the first installment on 5/04/2015 of $166.33, and then basedupon her dissatisfaction, on 5/07/215, we processed her refund with no real contention.I am not sure why she felt compelled to complain since we never resisted offering her arefund. At any rate, I am responding to you in good faith. I have copied the merchantaccount reports which verify the charge, and then, subsequent refund.Please feel free to contact me directly should you have and further questions regardingthis matter. I am sorry this client was not satisfied, as I know we tried our best toappease her.[redacted]~~AFTER SCHOOL RELIEF[redacted]www .AfterSchoolRelief.com[redacted]

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