Initial Business Response / [redacted] (1000, 5, 2015/06/12) */ There were some issues with the first installer, which were generously financially compensated forThe representative from [redacted] was present on site and a sample of the carpet was submitted for testing and the claim submittal and findings are attached withinWe have spent a large amount of time trying to arrive at a resolution for the dissatisfaction of the colour chosen, even after the claim and dye-lot submission was clearly deniedThe offering of an equivalent valued [redacted] carpet for replacement (excluding labour/removal) at no charge is not related to warranty, it is solely goodwillWe will uphold the current offer for the interim, however not indefinitelyAfter Eight does not manufacturer the carpeting, and the offer has no cash value nor is it transferrableWe have exhausted the avenues in this instance and believe After Eight and [redacted] have gone above and beyond to find a fair and equitable solution Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/06/12) */ There were some issues with the first installer, which were generously financially compensated forThe representative from [redacted] was present on site and a sample of the carpet was submitted for testing and the claim submittal and findings are attached withinWe have spent a large amount of time trying to arrive at a resolution for the dissatisfaction of the colour chosen, even after the claim and dye-lot submission was clearly deniedThe offering of an equivalent valued [redacted] carpet for replacement (excluding labour/removal) at no charge is not related to warranty, it is solely goodwillWe will uphold the current offer for the interim, however not indefinitelyAfter Eight does not manufacturer the carpeting, and the offer has no cash value nor is it transferrableWe have exhausted the avenues in this instance and believe After Eight and [redacted] have gone above and beyond to find a fair and equitable solution Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)