AFM Auto Sales

Complaint: [redacted] I am rejecting this response because: Having been a foreman, service manager, heavy equipment field service technician, engine and component rebuilder on construction equipment for the last plus years, I reject the concept that I do not know that a rear main can wear and leak oilI do not understand how the engine ran as well as it hasIt still leaks a quart of oil a day wether it is the pan gasket or rear main mainThere is no sign of oil consumption in the intake by blow byeBecause the car is in use every day it is being monitored on a daily basisWe also have been noticing antifreeze consumptionSeeing this I ordered a compression test to be done on the engine before I moved forward with the repair of the leaks on the oil pan and or the rear main sealI am not interested in throwing good money after badWe did find that the new spark plug in #was contaminated and had been burning antifreezeSeeing this we did not complete the compression testThe other noted item was that the coolant level was low IN THE RADIATOR ONLY not the over flowThe overflow was at the proper levelNot only will this engine not hold oil, it is burning antifreeze! This indicates that the engine has a bad head gasket or a cracked head! I still do not understand why the "dealer" did not take the opportunity to take back the car after all the oil leak issuesGood business and customer relationships build a better business If the "dealer" will not consider taking this car back with a full refund and repair expenses paid in full I will be forced to consider other options.Sincerely, [redacted]

*** Please See Attached Documents ***
Case# ***The owner of this dealership would like to respond to this complaint made to theRevdex.comWe sold this customer a Honda Civic EX on 12/1/for $Thisprice included: Tax, licensing and all applicable fees in order to transfer thevehicle
into the purchaser's nameThe customer did contact us on 12/3/andtold us the car he purchased had an oil leakHe said that he could not be withouta car for the day and took it to the shop he uses regularlyThe customer said hismechanic told him the car needed a valve cover gasket kit and new spark plugwiresWe negotiated to pay for these specific parts which came to $We calledour parts warehouse and had the parts ordered and waiting for them to pick up atour expenseHis mechanic called our parts warehouse at the customer's requestand added additional parts without our approvalOur parts warehouse called usto get approval and we declined being we had already negotiated just the sparkplug wires and valve cover gasket kitWe were never contacted by the customeror mechanic, they just took it upon themselves to add parts to our account at ourparts warehouse that were not part of the original agreementOn 12/21/15, thecustomer stopped by the dealership looking to talk to the owner, the owner wasnot thereOn 1/4/16, the customer's wife called and asked if the license plateswere inThe owner said they were not, but that he would pick them up the nextdayThe owner did go get the license plates that next day which immediatelytransfers ownership to the purchaserOn 1/5/16, the customer came to thedealership and said the car needed a possible rear main seal or oil pan gasket.These types of Hondas do not even have a rear main seal that can go outAlso,the customer told the owner that he had already replaced the oil pan gasketWe,to the best of our ability, sell our cars in good faith and do everything possible tomake sure the cars we sell are mechanically sound and ready for their newownersAs you can see by our track record, we take care of our customers andgive them a great car at an affordable priceWe will do whatever it takes to gothe extra mile for our customers, but our generosity will not be taken advantageofI'm sorry this customer had a bad experience, but we feel we did our duediligence in attempting to make this situation right

Complaint: [redacted]I am rejecting this response because: Having been a foreman, service manager, heavy equipment field service technician, engine and component rebuilder on construction equipment for the last 39 plus years, I reject the concept that I do not know that a rear main can wear and leak oil. I do not understand how the engine ran as well as it has. It still leaks a quart of oil a day wether it is the pan gasket or rear main main. There is no sign of oil consumption in the intake by blow bye. Because the car is in use every day it is being monitored on a daily basis. We also have been noticing antifreeze consumption. Seeing this I ordered a compression test to be done on the engine before I moved forward with the repair of the leaks on the oil pan and or the rear main seal. I am not interested in throwing good money after bad. We did find that the new spark plug in #2 was contaminated and had been burning antifreeze. Seeing this we did not complete the compression test. The other noted item was that the coolant level was low IN THE RADIATOR ONLY not the over flow. The overflow was at the proper level. Not only will this engine not hold oil, it is burning antifreeze! This indicates that the engine has a bad head gasket or a cracked head! 
I still do not understand why the "dealer" did not take the opportunity to take back the car after all the oil leak issues. Good business and customer relationships build a better business.
If the "dealer" will not consider taking this car back with a full refund and repair expenses paid in full I will be forced to consider other options.Sincerely,[redacted]