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Sent: Tuesday, January 27, 8:AM To: drteam Subject: [redacted] We have been very busy and the weather very bad during Novand Dec I explained this to the customer It put us behind on current window installations I told the customer we would get to him when we could that we’re very busyI did give the repair to Greg1/1/1/that’s when the Customer said he wasn’t paying the labor to have the work done That’s how this got startedHe didn’t like that We are not a repair companyHis job was done in and it’s out of warranty with us We give a one year warranty that is stated on his contractThe windows have lifetime warranty through the manufacturerNot a lifetime warranty with us He doesn’t want to pay the installer to come out and replace the glass He thinks it should be free Glass is free .Labor is notCustomer was NEVER told he’s not a priority He was told we are busy and behind schedule He also has never been told that the owner/supervisor in not available I talk to him when he calls He just doesn’t like it that he needs to pay for the labor Greg has not been there until this customer pays for the labor We do not work for freeI will now turn his repair over to Simonton Her name is [redacted] 281-990- [redacted] where the windows were purchased Thank You D [redacted] Correct facts are: His windows are manfby SimontonSalesman was Dimitri Bonas Sold 10/25/Installed 12/3/Price: Deborah [redacted] | Colony Builders, Inc| | fax Electronic Privacy Notice: This email and any attachments are intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable lawYou are hereby notified that any use or disclosure of this information is strictly prohibitedIf you have received this communication in error, please reply to the sender, so that proper delivery can be arranged, and delete the original message and any attachments from your mailboxThank you for your cooperation

Please find the receipt/warranty attached to this fileThe mention of lifetime warranty on the windows and workmanship is handwritten on the front of the receipt

Unfortunately, the information provided by this company is again incorrectI actually have record of every phone call made to this company as well as dates times and who I spoke withAlso, weather is not an excuseI began attempting to get my window fixed on 12-and its now 01-27; Then after making me wait that long, the company decides to try and charge me for somethingAlso I labor was going to be charged why was I not told up front? The first time I was told was at almost 9pm when a man said he was going to show up at my house at I needed to pay him $40; when I disputed this he said it was labor charged and that sometimes he gets gas moneySo "the facts" you have been given are incorrect

Sent: Tuesday, January 27, 2015 8:50 AM To: drteam Subject: [redacted]   We have been very busy and the weather very bad  during Nov. and Dec.  I explained this to the customer.  It put us behind on current window installations.  I told the customer we would get to him when we...

could that we’re very busy. I did give the repair to Greg. 1/13…1/14…1/21…that’s when the Customer said he wasn’t paying the labor to have the work done.  That’s how this got started. He didn’t like that.  We are not a repair company. His job was done in 2012 and it’s out of warranty with us.  We give a one year warranty that is stated on his contract. The windows have lifetime warranty through the manufacturer. Not a lifetime warranty with us.  He doesn’t want to pay the installer to come out and replace the glass.  He thinks it should be free.  Glass is free….Labor is not. Customer was NEVER told he’s not a priority.  He was told we are busy and behind schedule.  He also has never been told that the owner/supervisor in not available.  I talk to him when he calls.  He just doesn’t like it that he needs to pay for the labor.  Greg has not been there until this customer pays for the labor.  We do not work for free. I will now turn his repair over to Simonton.  Her name is [redacted]. 281-990-6900 [redacted] where the windows were purchased.   Thank You D. [redacted] Correct facts are: His windows are manf. by Simonton. Salesman was Dimitri Bonas Sold 10/25/12 Installed 12/3/12 Price: 5400.00     Deborah [redacted] | Colony Builders, Inc. | 713.272.6224 | fax 713.272.8010 Electronic Privacy Notice: This email and any attachments are intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. You are hereby notified that any use or disclosure of this information is strictly prohibited. If you have received this communication in error, please reply to the sender, so that proper delivery can be arranged, and delete the original message and any attachments from your mailbox. Thank you for your cooperation.