Affordable Solar

Ms***,I'm sorry that the process for getting your roof issue addressed has been frustratingI understand why you feel that your concerns are not being handled effectivelyWe have gathered a lot of information about your solar system and your home in the past few months, through home visits by
our site assessor and a rooferBoth of these individuals collected photographs of the roof issues you are concerned aboutWe also asked a structural engineer that specializes in solar to look at those photos of your residence and she provided some initial comments on the situationWe had a meeting scheduled at our office on Thursday, July 20th at 10am to discuss the situation with Affordable Solar management and our engineering teamI understand that you were unable to make it to that meetingWe would like to reschedule at your convenience, and are able to meet wherever is most convenient for you.I attached a copy of your contract and change order from 2012, the comments from the structural engineer, and some information about the racking system on your residence.Please let us know when we can meet to discuss these documents and the other information we've gathered.Sincerely,Ryan C***CEO