Affordable Septic Systems

On 8/16/I received a call regarding the property at [redacted] that was for sale The woman that called wanted to know what it would take and how much it would cost to install a county approved septic system on the lotI contacted [redacted] to find out what the requirements wereI was informed that the property had a new septic tank and needed 210’ of drain field installedI sent the woman an estimate for installing only 210’ worth of drain lines on the propertyI let her know that until I went up to the property and shot the elevations and staked out the system, I cannot give an accurate estimateI sent the same estimate to several potential buyers for next six monthsIn February of I was called by [redacted] about the same property and filled her in on everything I knewI met [redacted] onsite and discussed with her what steps would be needed to get the system approved for a permitLinn County gave me a plot plan with the approved drainfield area so we could lay it outMy crew went up and staked out the system, I did all of the engineering and paperwork required for the permit and turned it in [redacted] had to fill out an easement, covenant and servitude form, have it notarized and turn it in to the countyA few weeks after my paperwork and application was in, [redacted] called to check up on the status of the permit but I had not heard from the countyI called the county the same day and asked what the hold up was, they informed me that [redacted] never turned in the easement, covenant and servitude formI called [redacted] and let her know she had to turn it in she told me the county lost it so I sent her a new oneOnce she turned the form in, I explained to her the price would be higher than expected because of the elevation differenceWe would have to put a pump in the tank with filters, floats, a control panel and hire an electrician to wire it [redacted] was unhappy about the price increase but knew from the beginning that I could not give an accurate estimate without doing the layout onsiteShe seemed like she wanted to move forward so I let her know once we receive 50% we would put her on the schedule (like we do with all of our customers)As of today 08/31/I still have not received money down or any have heard from her so I just assumed she found a different installer to perform the workAll of my drawings were approved and the permit was issued on 06/14/I would have hoped that she would have brought this to my attention when she thought there was an issue and I would have made it my top priority to get it resolved Thank you for bringing this to my attention, we work very hard to maintain customer satisfaction while doing a great job at an affordable rate Have a great day and feel free to call if you have any questions Lisette H [redacted] *** [redacted]

On 8/16/15 I received a call regarding the property at [redacted] that was for sale.  The woman that called wanted to know what it would take and how much it would cost to install a county approved septic system on the lot. I contacted [redacted] to...

find out what the requirements were. I was informed that the property had a new septic tank and needed 210’ of drain field installed. I sent the woman an estimate for installing only 210’ worth of drain lines on the property. I let her know that until I went up to the property and shot the elevations and staked out the system, I cannot give an accurate estimate. I sent the same estimate to several potential buyers for next six months. In February of 2016 I was called by [redacted] about the same property and filled her in on everything I knew. I met [redacted] onsite and discussed with her what steps would be needed to get the system approved for a permit. Linn County gave me a plot plan with the approved drainfield area so we could lay it out. My crew went up and staked out the system, I did all of the engineering and paperwork required for the permit and turned it in. [redacted] had to fill out an easement, covenant and servitude form, have it notarized and turn it in to the county. A few weeks after my paperwork and application was in, [redacted] called to check up on the status of the permit but I had not heard from the county. I called the county the same day and asked what the hold up was, they informed me that [redacted] never turned in the easement, covenant and servitude form. I called [redacted] and let her know she had to turn it in she told me the county lost it so I sent her a new one. Once she turned the form in, I explained to her the price would be higher than expected because of the elevation difference. We would have to put a pump in the tank with filters, floats, a control panel and hire an electrician to wire it. [redacted] was unhappy about the price increase but knew from the beginning that I could not give an accurate estimate without doing the layout onsite. She seemed like she wanted to move forward so I let her know once we receive 50% we would put her on the schedule (like we do with all of our customers). As of today 08/31/16 I still have not received money down or any have heard from her so I just  assumed she found a different installer to perform the work. All of my drawings were approved and the permit was issued on 06/14/16. I would have hoped that she would have brought this to my attention when she thought there was an issue and I would have made it my top priority to get it resolved.
Thank you for bringing this to my attention, we work very hard to maintain customer satisfaction while doing a great job at an affordable rate.  
Have a great day and feel free to call if you have any questions.
 
Lisette H[redacted]
[redacted]