Affordable Paving

Hello,
Client came into HTOA office on 5/20//2016 and picked up her confirmation for San Diego for 6/5/2016. If I can answer any further questions, please feel free to contact me
*** ***Customer Service Manager
Holiday Travel of America

We are in receipt of the clients email with the Revdex.com. We recently spoke with *** *** and found that she was unaware of the process when it comes to promotional travel. We have explained the entire process to her and she now understands fully on how the promotional travel process
worksIn addition, I would like to clarify that it states in the details of participation that additional nights start at $per night and the terms also state that extended airfare will cost approximately $per person. *** *** has submitted more request dates to process and will be communicating directly with a supervisor to obtain updates on her travel voucher. If there are any more questions, please feel free to contact me
Warm Regards,
*** ***
Customer Service Manager
Holiday Travel of America
***

We are in receipt of clients reply to Revdex.com. As it was explained to the client the Suite Week card is real time booking and if they are looking for a specific week and not finding it, then it is not available at that time. Customer Service called client again and explained how ASW works. If I can answer any further questions, please feel free to contact me
*** ***
Customer Service Manager
Holiday Travel of America
*** *** ***

Hello,We spoke with client on 12/and explained how promotional travel works. A date was set for them to travel to Anaheim on 3/20/2016. Client understands that on their Honolulu trip, their first set of dates for Feb and May are processing and will be notified if
available 21-days prior to their first request date. She mentioned a refund on their timeshare, we do not sell timeshare. If I can answer any questions, please feel free to contact meThank you,*** ***Customer Service ManagerHoliday Travel of America*** *** ***

We are in receipt of clients complaint with the Revdex.com. The client did not complete the validation of the offer by mailing in their dates/deposit within the deadline and contacted us months after it was due. They were advised it was void.
They then contacted us
months later with a threat that if we don't reinstate it, they will go to the Revdex.com. We contacted the distributor they received the voucher from and they advised us they will mail them a new voucher.
If I can answer any further questions, please feel free to contact me
*** ***Customer Service Manager
***

We are in receipt of clients concern with the Revdex.com and in good faith extended their voucher expiration by monthsThe process has been explained to her and she understands she must stay on top of her date requestsIf you have any questions, please feel free to contact me
*** ***
Customer Service Manager *** *** ***

We have received clients complaint # *** with the Revdex.com. We have been in touch with her today and agreed on dates for of her trip requests. If I can answer any further questions please feel free to contact me.Thank you,*** ***Holiday Travel of America***

We are in receipt of clients complaint with the Revdex.com. Unfortunately their first set of dates were not available and they were advised by letter dated 9/which is days prior to the first request date. Promotional Travel was explained to him and he did not
want to provide new dates and as they stated in their complaint, they requested a refund on 9/23/which is in process and will be mailed next week as can take up to business days. By requesting a refund, this voids out their offerIf I can answer any further questions, please feel free to contact me.Thank you,*** ***Customer Service ManagerHoliday Travel of America***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I strongly believe that there isn't anything that can be doneI will be sure to let others know that this companies promotions are a scam and should not be trustedWe took time out of our busy schedules over 2yrs ago to complete the offerThen the promised Vegas trip never happened because they had day stipulations instead of letting us book months ahead of time which would go with our schedulesThen there are issues with the new promotion they gave me and they don't see any issues with their customer service or how they're offer isn't working like it was discussed when the offer was givenI'm highly disappointed about this and will encourage others not to do Regards,*** ***

We are in receipt of clients complaint with the Revdex.com and in good faith we have extended the expiration by months to 2/28/If you have any questions please feel free to contact me
*** ***Customer Service Manager *** *** ***

We are in receipt of the clients email with the Revdex.com. We have reached out to the client and had the opportunity to speak with her in great detail. The promotional travel process was explained to the client and the client was reassured that we will be confirming the date of her
choice. The client is aware that she will receive her paperwork closer to the trip and will be working directly with our Customer service Supervisor for the duration of her promotional offer. If there are any more questions, please feel free to reach me
Warm Regards,
*** ***
Customer Service Manager
Holiday Travel of America
***

We are in response to Mr *** responseWe contacted the distributor as a courtesy and advised them of the situation and they said they would send Mr*** a new voucher. As it turns out on Monday 4/Mr*** was contacted by the distributor and was advised that they sent it out but it was returned to them undeliverable as they had an incorrect apartment number and would be sending it out again. They had advised Mr*** that they would be sending it out again. Once he has the voucher he will need to follow all of our details of participation printed on the back of the voucher as well as meet all deadlines. If I can answer any questions, please feel free to contact me
*** ***Customer Service Manager
Holiday Travel of America
760/431-ext ***

We are in receipt of clients complaint with the Revdex.com re: Hawaii voucher. She was offered optional travel and sent back the paperwork for this today which voids out her Hawaii offer. If I can answer any further questions, please feel free to contact me
*** ***
Customer
Service Manager
*** *** ***

We are in? receipt of clients email with the Revdex.com.? After we spoke with client last week, they understand that we never received a "Disney" voucher from them and therefore have not denied any dates for this voucher.? ? They did have another voucher in house which they never
provided their deposit or dates for and has been void since July.? We spoke with the timeshare company that had given them the voucher and they advised they will be sending them another Disney voucher and client understands they must meet all deadlines in order to travel.? If I can answer any questions, please feel free to contact me
?
Thank you,
*** ***
Customer Service Manager
Holiday Travel of America
***

We have been in touch with client and a travel date of 12/10/to Catalina? has been agreed on.? ? Client understands that she will receive confirmation 3-days prior to her travel.? ? If I can answer any further questions please feel free to contact me
***
***Customer Service Manager
Holiday Travel of America
***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Good Morning
We are in receipt of the client's email with the Revdex.com.? We spoke with the client this morning and thoroughly explained how the Asuiteweek card worksShe did not have a good understanding of how the website worked and how to properly view the inventory.? ? ? We also
discussed the refund that the? client originally? stated was not received? and confirmed that the client did in fact? receive her refund back in May of 2015.? ? She? is? satisfied with the program and? was provided the Customer Service Supervisor's direct contact information in? case the client has any questions in the future.? If there are any more questions, please feel free to contact me directly
Warm Regards,
*** ***
Customer Service Manager
Holiday Travel of America
***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me.?
Regards,
*** ***

Hello,
We have been in contact with the client? and a travel date of 1/17/has been agreed on.? ? If I can answer any further questions, please feel free to contact me
*** ***
Holiday Travel of America
*** *** ***

We are in receipt of clients complaint with the Revdex.com.? ? We have been in contact with them and explained the Promotional Travel process and a travel date of 3/17/has been agreed on and he has been advised he will receive final confirmation 3-days prior to the travel date.? ?
If I can answer any further questions, please feel free to contact me.? *** ***Customer Service ManagerHoliday Travel of America*** *** ***