Affordable Moving

I had another moving company not show up the day of our moveIn a PANIC I called a friend and they recommended [redacted] with Affordable Moving [redacted] and his crew scheduled us in last minute and did a great job packing and loading our belongings They were so professional and helpful and worked in timely mannerThey really know the moving businessI would definitely recommend them,the saved the day!

I have used [redacted] and his crews for a number of moves through the past 4-years and always found [redacted] to be responsive and reliable The moves have all gone smoothly and the costs involved are reasonable I recently used [redacted] company for a move in Glendale and the movers were conscientious, courteous and efficient I'd highly recommend Affordable Moving

Complaint: ***
I am rejecting this response because:The business' response is inaccurateI NEVER cussed anyone out, never raised my voice, and definitely didn't call anyone any namesThis is further evidence that this business and it's employees don't value honesty and fair dealings
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/08/13) */
We were asked by the customer's architect to deliver a box spring to the 3rd floor bedroom of their residence; this service was scheduled and completed on March 30, Once the delivery was completed the crew leader asked the person accepting
the delivery if she could make sure the box spring was placed correctly and to confirm no damage was done in the process of the delivery, which is our practice during deliveriesThat person said she did not have time to do this, and signed for the delivery with no exceptions noted and everything was in good condition
Once we were contacted by the customer expressing a concern over damage to the wall going to the 3rd floor of their residence, we initiated a damage claim
We interviewed the crew to get an understanding of what happened on the delivery and if they recalled damaging the wallThe crew remembered the delivery and indicated this was not the first time they were in the customer's residence and that they were aware of the concern with the wallpaperThe crew acknowledged the delivery was challengingThe box spring was heavy, the stairway was tight, and they also remember getting it over the third floor railing was difficultHowever, they felt certain they did not damage the wall paper
On April 28th, we received a note from the customer's designer letting us know she had a conversation with the customer and they would be contacting their wall paper person to provide a quote for the repair of the wall paper
On May 11, we received the repair quotes from the designer that included $for wall paper and $1,for the repair workThe breakdown of the $1,is as follows:
Repair pieces of damaged wall paper ($880),
Repair and paint the corner bead at a skylight in the stairway ($285) and
Repair and paint scuffed areas on the handrail ($155)
The May 11th communication was the first time we had heard from the customer or designer of any issues involving the skylight or any issues related to the hand rail
During the investigation of this claim there were other factors that we had to consider before we could respond to the customerFirst, we were told the issues with the wall paper are not necessarily apparent from all viewing anglesFor example, it may look fine from the bottom of the stairs and more apparent from the top of the stairsThis raised the question of when the mark on the wall paper actually occurredWe felt that it was possible the damage may have happened prior to the March 30th delivery and wasn't noticed until sometime after our delivery and that we were not the responsible partySecond, there was other work being done at the house by other vendorsOn this issue we had asked the designer and architect to review if other vendors doing work in the house between the March 30th delivery and April 13th, but both said there were noneIt took several weeks to get the feedback and responses from both designer and architect regarding this factorFinally, aside from the initial contact with the customer, all of our communication was done directly with either the designer's or architect's officeThere was no communication directly with the customer, which is our practice when the work activity is authorized by a designer and not the customerAs communication was not with the customer directly, but rather the designer and architect, the customer perceived their claim as being ignored, which was not the case
After many discussions with the crew, who deny any wrongdoing, the bill of lading being signed 'received with no exceptions', and that the damage could have occurred prior to our service we felt that we are not responsible for the damageOn or about July 15, we had a conversation with the customer denying the claim based upon our investigation
If there is further issue or concern over the damage claim we will simple turn this matter over to our insurance company to adjudicate the claim accordingly

Customer called 2 weeks after move. Customers only have 7 business days to file a damage report. Had customer responded in a timely fashion we would have sent our claims adjuster out. Please note the dollar amount of his claim. My boss said new washers don't cost that amount. Customers are made...

aware of the claim process when signing. 7 business days to file a claim.  As you are probably aware that movers are required to pay $.60 per pound per article. If he had filed his claim in a timely fashion our insurance agent I shirred me he would have taken care of this immediately. However we cannot respond to claims more than seven days old.  It would leave a moving company wide open for people to file claims on a never ending basis. I tried to reason with his customer but was thoroughly cussed out and called a few names on top of that. He said he was going to call channel 4 news and other people to make them aware.  Since he signed paperwork giving him our insurance rules and guidelines we can no longer accept the claim after seven working days. I wished he would've called sooner. Had it been our washing machine we would have known in the first two or three days if there was damage. Sincerely Terry

Affordable moving caused significant damage to the walls of my new home. When confronted about the damage they took zero responsibility and refused to pay for damages. I would never use or recommend this company to anyone. They are extremely unprofessional and don't care about their service. Every time I call them they act like its the first time they've heard the complaint and I talk to the same person, even exchanged text messages with the manager. I filed a complaint with the Revdex.com and they wrote a completely false story. I would like to warn other people that if this company causes any damage to your home, they won't pay for the repair.

Initial Business Response /* (1000, 6, 2015/08/13) */
We were asked by the customer's architect to deliver a box spring to the 3rd floor bedroom of their residence; this service was scheduled and completed on March 30, 2015. Once the delivery was completed the crew leader asked the person...

accepting the delivery if she could make sure the box spring was placed correctly and to confirm no damage was done in the process of the delivery, which is our normal practice during deliveries. That person said she did not have time to do this, and signed for the delivery with no exceptions noted and everything was in good condition.
Once we were contacted by the customer expressing a concern over damage to the wall going to the 3rd floor of their residence, we initiated a damage claim.
We interviewed the crew to get an understanding of what happened on the delivery and if they recalled damaging the wall. The crew remembered the delivery and indicated this was not the first time they were in the customer's residence and that they were aware of the concern with the wallpaper. The crew acknowledged the delivery was challenging. The box spring was heavy, the stairway was tight, and they also remember getting it over the third floor railing was difficult. However, they felt certain they did not damage the wall paper.
On April 28th, we received a note from the customer's designer letting us know she had a conversation with the customer and they would be contacting their wall paper person to provide a quote for the repair of the wall paper.
On May 11, we received the repair quotes from the designer that included $123 for wall paper and $1,320 for the repair work. The breakdown of the $1,320 is as follows:
1. Repair 3 pieces of damaged wall paper ($880),
2. Repair and paint the corner bead at a skylight in the stairway ($285) and
3. Repair and paint scuffed areas on the handrail ($155).
The May 11th communication was the first time we had heard from the customer or designer of any issues involving the skylight or any issues related to the hand rail.
During the investigation of this claim there were other factors that we had to consider before we could respond to the customer. First, we were told the issues with the wall paper are not necessarily apparent from all viewing angles. For example, it may look fine from the bottom of the stairs and more apparent from the top of the stairs. This raised the question of when the mark on the wall paper actually occurred. We felt that it was possible the damage may have happened prior to the March 30th delivery and wasn't noticed until sometime after our delivery and that we were not the responsible party. Second, there was other work being done at the house by other vendors. On this issue we had asked the designer and architect to review if other vendors doing work in the house between the March 30th delivery and April 13th, but both said there were none. It took several weeks to get the feedback and responses from both designer and architect regarding this factor. Finally, aside from the initial contact with the customer, all of our communication was done directly with either the designer's or architect's office. There was no communication directly with the customer, which is our normal practice when the work activity is authorized by a designer and not the customer. As communication was not with the customer directly, but rather the designer and architect, the customer perceived their claim as being ignored, which was not the case.
After many discussions with the crew, who deny any wrongdoing, the bill of lading being signed 'received with no exceptions', and that the damage could have occurred prior to our service we felt that we are not responsible for the damage. On or about July 15, we had a conversation with the customer denying the claim based upon our investigation.
If there is further issue or concern over the damage claim we will simple turn this matter over to our insurance company to adjudicate the claim accordingly.

I had another moving company not show up the day of our move. In a PANIC I called a friend and they recommended [redacted] with Affordable Moving. [redacted] and his crew scheduled us in last minute and did a great job packing and loading our belongings. They were so professional and helpful and worked in timely manner. They really know the moving business. I would definitely recommend them,the saved the day!

Initial Business Response /* (1000, 9, 2014/03/21) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@affordablechicago.com
Case # 94489728: [redacted]
We brought Mr. [redacted] into Affordable Moving storage on 9/17/13 from[redacted] Chicago, IL
An...

inventory of items picked up from [redacted] was made and had 248 items listed as coming back for storage. These items were delivered to Mr [redacted] 1/18/14 at [redacted]
Our inventory control system is electronic and includes bar code scanning. It is our practice to place bar code labels on all items coming into our warehouse. We scan all items to the location where they [redacted] are held in storage.
When they are being loaded into the truck, we scan the barcode to the truck location to make sure that all items in a given inventory have been loaded into the truck. We checked to make certain this was the case for Mr [redacted]'s inventory and in fact all 248 items scanned both into a location at our warehouse and onto the truck that took them to Milwaukee.
Mr. [redacted] called our office a couple of weeks after the move. He said he could not locate items from a bathroom and asked if we could talk to the crew and check the warehouse to see if anything was left behind.
We spoke to the crew that loaded Mr [redacted] into storage and they had no sure recollection of the items Mr [redacted] says he brought down to them. It had been four months from the time they loaded him into storage. We also checked with the crew that brought Mr [redacted]'s items to his Milwaukee address and we had them check the truck to see if there was an unaccounted for box to no avail. They did mention some boxes were placed into a storage location at his Milwaukee home but we are not certain if those boxes have been looked through by Mr. [redacted].
We also physically checked both the areas where Mr. [redacted]'s items were held in storage and the area where the truck was loaded and we did not find a box belonging to him.
This was all communicated to Mr [redacted] when we spoke to him a week or so after he first called. It did take some time to talk to all the parties involved in his move. We do not take Mr [redacted]'s complaint lightly and have done a thorough investigation to try to locate his missing items.
Mr. [redacted] signed off on all the inventory sheets indicating that he received all 248 items listed on his inventory.
If this is in dispute, we can supply all the signed paperwork, we can also supply the final bar code scan to the truck.
With regard to Mr [redacted]'s request for compensation, there is a discrepancy in the amount he is claiming. In his 2/13/14 e-mail to us, he indicated the value at $500. In his complaint to the Revdex.com, the amount claimed is $600.
In any case, despite that Mr [redacted] signed off on all the paperwork, we would be happy to process Mr [redacted]'s request. He selected an actual cash value option for his insurance when he came into storage.
We [redacted] require invoices/ receipts for all items claimed to be lost. The claim [redacted] be adjudicated based on the depreciated value of those items less a $100 deductible.
Initial Consumer Rebuttal /* (3000, 11, 2014/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not have receipts for the items, was that an pre-condition to my buying the insurance to the items? If this had been explained to me I would not have bought the insurance. I can give a list of the items and the cost of the items from the company website, I had a matching set for each item in all my bathrooms.
Final Business Response /* (4000, 17, 2014/04/11) */
We have not received anything specific from Mr [redacted] showing a list of items or a real value for the collection of items. It is clear the documents generally required to file a claim are not readily available to Mr [redacted].
We would like to present a good faith settlement offer of $250.00.
We believe this is a fair compromise between two parties who firmly believe they are correct.
We thank you for your assistance in resolving this matter.
Final Consumer Response /* (2000, 19, 2014/04/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
In the spirit of compromise I [redacted] accept this offer even though it is less than half the losses I incurred. Please send a check in this amount to:
[redacted] XXXXX
XXX-XXX-XXXX

I have used [redacted] and his crews for a number of moves through the past 4-5 years and always found [redacted] to be responsive and reliable. The moves have all gone smoothly and the costs involved are reasonable. I recently used [redacted] company for a move in Glendale and the movers were conscientious, courteous and efficient. I'd highly recommend Affordable Moving.

I called Affordable on a Thurday for a Saturday move-they were polite from the minute they answered the phone. They advised me they had a morning move and would be available around 11am to 1pm. They called me in the morning to confirm and again when they were on their way. I moved a large two bedroom apartment on the second floor to a home, they had the entire done move in less than four hours. They wrapped and blanketed all of my furniture without me even needing to ask and even helped us move around some additional furniture that we wanted rearranged at the house. I have referred them to my friends and family and would absolutely use them again. There were no hidden fees and the move was very affordable.

I had another moving company not show up the day of our move. In a PANIC I called a friend and they recommended [redacted] with Affordable Moving. [redacted] and his crew scheduled us in last minute and did a great job packing and loading our belongings. They were so professional and helpful and worked in timely manner. They really know the moving business. I would definitely recommend them,the saved the day!

I called Affordable on a Thurday for a Saturday move-they were polite from the minute they answered the phone. They advised me they had a morning move and would be available around 11am to 1pm. They called me in the morning to confirm and again when they were on their way. I moved a large two bedroom apartment on the second floor to a home, they had the entire done move in less than four hours. They wrapped and blanketed all of my furniture without me even needing to ask and even helped us move around some additional furniture that we wanted rearranged at the house. I have referred them to my friends and family and would absolutely use them again. There were no hidden fees and the move was very affordable.

I have used [redacted] and his crews for a number of moves through the past 4-5 years and always found [redacted] to be responsive and reliable. The moves have all gone smoothly and the costs involved are reasonable. I recently used [redacted] company for a move in Glendale and the movers were conscientious, courteous and efficient. I'd highly recommend Affordable Moving.

They had a difficult assignment, getting us off the 3rd floor of an apartment building without an elevator with a tight winding staircase. They showed up on time, paid excellent attention to small detail and I would recommend them very highly.

Review: On 1 February 2014, Affordable Moving, LLC helped me and my family move from [redacted] area to [redacted] area. I paid them upfront which I was told to do so. The move lasted approximately 7-8 hours.

Upon arriving at my new house, the movers damaged a portion of my hard wood floor in the family room. They also damaged the lid on my piano. A nice chunk of wook came out of the piano portion where the keys are. this is the same for the floor, a nice chunk was taken out.

I emailed (and called) the company within a 24 hour period after this happened. I also sent them pictures. I was also told I would get a receipt via email of the entire pricing break-down. That never happened either. I received an email about a week after that saying that they had no power and she would contact me later in that week. Nothing ever happened. So, I continued to call and email the company in order to rectify this matter of my damaged property that her moving company did.

It has been over 3 weeks and I still have not heard back from her.Desired Settlement: I would like for Affordable Moving to pay for the damages they have caused to my hard wood floor in the Family Room and also to my piano. I planned on selling my piano and now I won't be able to get as much money for it since Affordable Moving damaged it.

I would also like for them to give me a proper receipt that was promised to me by their assistant boss, [redacted] (I believe).

This is unacceptable on how to treat a customer by not returning emails or phone calls.

Review: In March of 2014 I filled out an online form to find a moving company to hire for a move in April. I was contacted via email by [redacted], a representative of Affordable Moving. LLC. She provided me with a long convincing story of her company's excellent service and guaranteed satisfaction 100%. A few days later I scheduled a walk through with [redacted] and was given an estimate of $573.80 for 5 hrs with a $98 hr charge per additional hour. I agreed and scheduled service for April 4th. The movers showed up at 11,am and everything seemed fine. 6 hours later they were still packing my things. Still I wasn't alarmed. Finally we were ready to transport my belongings to the new home. Then the truck wouldn't start. I sat in my driveway in the rain for two hours waiting for someone to repair the truck. Frustrated but still not upset. We finally get to my new house and upon inspection they damaged several of my brand new walls, broke my 50 inch television, destroyed a very personal photo(that I have never recovered from them),broke a pair of designer glasses, broke the wheel of of an office chair, and left multiple scratches and dents on my furniture. I was reassured that everything would be replaced or repaired. The next day they came and spackled the holes in my walls and I have not seen them since. I had a few conversations with [redacted] in which she promised that she was working on my claim. Then my calls were never answered and I have not been able to reach anyone. I have a signed contract and it has not been honored. I am very dissatisfied.Desired Settlement: I was promised that my damaged things would be replaced and would like that promise to be kept

Review: The movers were over 2.5 hours late after I rec'd a call stating they would be able to arrive earlier than a 3pm start time then rec'd an email that they were on their way at 3:07pm. They arrived at 6:30pm to move bdrm and family rm furniture, in addition to a few boxes and bags of clothes. In removing a pc of furniture a hole was put in the wall. My sister had to drive one of the guys to buy Spackle(it was 9:40pm). Leaving 4 hrs after arrival we depart for a 40 min drive to final destination. I wait another 30 mins for them to arrive. I asked them to bring items in and not reassemble ending the job at 1am. The time and cost spent was beyond anything imaginable. I left a vm for the owner and email pics of damages and to f/u with me. Rec'd a phone call at 11:37pm the next day telling a different story from his guys. He was extremely argumentative and aggressive towards me and was unwilling to hear my complaints. He was insulting and unapologetic. My boyfriend (who has been away for business) calls him to talk and after 3 mins is hung up on. By far the most unprofessional company I have ever worked with. Services were not fulfilled and I don't want anyone to have to be subjected to the emotional, mental, physical, and financial hardships I incurred hiring this company. The unprofessionalism and lack of remorse not only by the employees, but the owner too, for their "service" was completely unacceptable. There are a few additional details not mentioned b/c of the limited space provided. Moving in general is stressful. Hiring a moving company should minimize anyone's stress about moving. I have never felt so taken advantage of and disrespected by anyone, let alone the owner of a company.Desired Settlement: Realistically, I wont see a dime regardless of what transpired and nothing will change my overall feeling of events. There is no amount of money will ever put me at ease with the events that transpired and how they were(or were not dealt with). However, relieving the significant financial strain might offer some comfort. I would ask for 50% of my total cost to be refunded.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Affordable Moving regarding complaint ID [redacted].

Regards,