Affinion Group, Inc.

Review: Affinion Group is deducting $3.50 every month from my checking account. they sent me a letter on Nov 29 2013 saying they will continue to collect it if I want to cancel call [redacted] or visit [redacted]. When I call I get a message saying they are busy and hold on or call back after about an hour they disconnect me. the web site is no help either.My bank says they can block all transactions for $3.50 and charge $30.00 to do it but if Affinion makes any change in billing they will be able to charge me again. I do not know what service they are charging me foe or how they got me bank info. Please help [redacted].

Product_Or_Service: unknown

Order_Number: n/a

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

A refund if possible, but stop charging my account.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Benefits Package membership. By way of background, Affinion Benefits Group is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide.

Our records indicate that Mr. [redacted] was enrolled in his Benefits Package membership effective July 17th, 1998, through his participating financial institution, [redacted]. This Benefits Package program provides various savings and health discount benefits, including a discount shopping service, car rental discounts, and discounts on prescription eyeglasses and contacts at over 22,000 participating optical providers nationwide.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in the Benefits Package program for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further. Mr. [redacted] can be assured that his membership was canceled on December 4th, 2013, and a full refund will be issued to his checking account as reimbursement of the monthly fees that he was charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I am trying to stop a deduction from my checking account.

I received a letter from Affinion Group that stated that they were taking $2.25 monthly from my checking account. I had never heard of the Affinion Group so I began trying to find out who they were and why they were taking this money and to cancel it. I went to my bank and asked if they knew who they were and what the money was for. They looked it up and they told me they had no idea who the Affinion Group was or why they were taking this money out of my account. I called the phone # that I was given in the letter and was put on hold. I called 6 times and waited on hold as long as 1 hour 20 minutes and was never able to talk to anyone. I noticed that the letter only listed a PO Box and called the [redacted] Chamber of Commerce to get help. They gave me a phone number (###-###-####). I called this number and talked to a woman who would not give her name. I asked why they were taking money from my account and what was it for. She claimed she did not know. I asked to speak to someone who did know and she refused to. She hung up on me. I found the phone number (###-###-####) for the national office [redacted]. I talked to a woman (who would not give her name) and asked why they were taking this money from my account and what was it for. She claimed she did not know. I asked her to stop this and she told me that she couldn't. I asked to speak to someone who could and she refused. I then called another phone number (###-###-####) and talked to someone who identified herself as [redacted]. She told me that the only way that I could stop it was to call the Customer Service number (###-###-####). This is the number that keeps me on hold for an hour or longer. I wish to stop this deduction and feel that Affinion Group makes it impossible to get through to anyone to stop this unwanted deduction.Desired Settlement: I wish to have this deduction from my account stopped.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Special Benefits program, a service offered by Affinion Benefits Group, LLC (“ABG”). By way of background, ABG is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide.

Our records indicate that Ms. [redacted] was enrolled in the Special Benefits program effective April 18th, 1993, through her participating financial institution, [redacted]. This program provided various savings benefits, including hotel and car rental discounts, in addition to group Accidental Death and group Accidental Death and Dismemberment Insurance.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in the Special Benefits program for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further. Ms. [redacted] can be assured that her membership was canceled on December 9th, 2013, and she will no longer be charged a monthly fee for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I was contacted by the company over the phone about 3 months ago. I was offered a free trial of their service. I had called and cancelled the service 3 times. The first time was before the free trial ended. I called the number on the site(###-###-####)and cancelled it. They made it seem really simple I called and they were very fast to cancel it and said I would not be charged. I did make the mistake of not getting a cancellation conformation number. The next month came around and I had 2 charges on my account and it had phone numbers listed beside the charge on my billing statement. I called them and they said they were sorry and would refund my money. I then got a conformation number. When the woman gave it to me it sounded it as if she purposly gave me a hard time reading the conformation number to me. [redacted] I once again called the number (###-###-####). I went to the website and then tried to find a good point of contact and it looks like they purposly do not have the company name any where that you can access with out having an account with them. I did find the by Trilegiant name by going to a sign me up page where it only metioned it in a small print any person not paying attention would over look. I have contacted them once more in reguard to them not cancelling my account. I feel like I have been taking advantage of and had unauthorized money taken from me.Desired Settlement: $60

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and they will owe nothing further.

We regret that Mr. [redacted]’s initial requests to cancel his memberships were not effectively processed. Mr. [redacted] can be assured that his Great Fun membership was canceled on November 15th, 2013, and $59.97 was issued to his credit or debit card account as reimbursement of the monthly fees that he was charged for the service. Mr. [redacted]’s Shoppers Advantage membership was canceled on October 10th, 2013, and $17.00 was issued to his account as full reimbursement of the fees he was charged for this service.

We apologize for any inconvenience Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Jason Anderson

Customer Relations

Review: This company has been charging my credit card for months without my permission and knowledge.Desired Settlement: The company promptly refunds every penny they have been charging my account.

Business

Response:

Thank you for your correspondence regarding [redacted]’ concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customers’ account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on December 30, 2014, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted. The offer for joining Travelers Advantage was two $50.00 rebates for purchases with [redacted] Airlines. The offer related to Shoppers Advantage was $20.00 in gas purchase rebates. According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted]’ Travelers Advantage membership was canceled on January 23, 2015, and she was not charged a monthly fee for the service. Ms. [redacted]’ Shoppers Advantage membership was canceled on December 10, 2015, and refunds totaling $187.89 will be issued to her credit card account as full reimbursement of the monthly fees that she was charged. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.Sincerely,Jason A[redacted]Customer Relations

Review: I was charged for three years $16.99 twice per month by Great fun and shoppers advantage for services for a membership that I did not agree to or know about. After contacting them they stated they could refund only back twelve month stating they could not send a check but needed to refund back to a credit card that has been cancelled. They then asked for bank numbers to refund money, at which I refused to supply.Desired Settlement: I would like a refund of funds charge to my credit card for services I did not agree to and merchandise charges on statement with no merchandise received.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on August 14, 2012. On that date, Mr. [redacted] was asked if he would like to learn about specials offers for trying the services for trial periods. The offer for joining Great Fun was a $40.00 [redacted] gift card. The offer related to Shoppers Advantage was a $50.00 shopping credit. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Mr. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at any time within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]’s Great Fun membership was canceled on October 2, 2015, and a full refund totaling $611.64 will be issued to his credit card account. Mr. [redacted]’s Shoppers Advantage membership was canceled on October 5, 2015, and additional refunds totaling $611.64 will be issued to his account as full reimbursement of the fees that he was charged for this service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, Jason A[redacted]Customer Relations

Review: Made an on-line purchase 06/24/2014 with my bank debit card. This was the first time that I had made a purchase from this Company. On 08/07/2014 this Company placed an un-authorized charge on my debit card for a [redacted] plan. In no way was I asked, or contacted for permission to place me on this plan. This Company has stolen money, reached into my account, illegally and there should be some sort of recourse for this. I had contacted this Company @ ###-###-#### and the representative was asking me personal questions. I spoke to [redacted], # [redacted]. I could not confirm the identity and was told I would be directed to [redacted]. I did not feel that this Company has a legitimate purpose except to fraud people of their money. There should be serious consequences for this Company.Desired Settlement: I think legal action should be taken against this Company. I believe that their practices are equivalent to theft.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with [redacted]s Plus, a service provided by [redacted].

We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in [redacted]s Plus. An individual member may join [redacted]s Plus after placing an online order at [redacted], and the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that [redacted] was enrolled in the [redacted]s Plus service on June 24, 2014, after placing an online order on the [redacted] website. The [redacted]s Plus membership was described to [redacted] at the time of the enrollment, including billing and cancellation terms. [redacted] accepted the offer by clicking the “Yes” button, indicating his agreement to enroll in the service.

Please be assured that we make every effort to ensure that a member is satisfied with their memberships in [redacted] Plus. As such, [redacted]’s membership was canceled on August 12, 2014, and a refund of $14.95 is being issued to his debit card account as full reimbursement of the monthly fee that he was charged.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The Company did not provide sufficient written or verbal proof that I definitively enrolled in their discount program, and removed funds from my checking account nefariously.

There isn't anyway to measure how a person feels when there is a violation in their life, as this was. [redacted] P or whatever names they use didn't show any remorse, no apology, nothing. There excuses are that the Customer, me, knew what I was buying. Not true.

Simply put, and I repeat, this was, is, and affectively has been a personal and financial violation, unwarranted and no matter how small the funds involved should be dealt with accordingly.

I think an apology would have been a good start, and then an investigation into this company's values to ensure other's haven't been violated the same way I was.

Sincerely,

Business

Response:

This correspondence is in response to [redacted]’s additional concerns with the [redacted]s Plus membership.

We appreciate [redacted] taking the time to express his concerns. Feedback such as his provides us the opportunity to re-examine our procedures, make changes where necessary, and continually strive for increased customer satisfaction.

Our records indicate that [redacted] enrolled in the [redacted]s Plus service on June 24, 2014, after placing an online order on the [redacted] website. Following his transaction on [redacted], you received a separate offer. The offer included a 10% cash back rebate on your purchase for trying [redacted]s Plus. The membership was described to you at the time of the enrollment, including billing and cancellation terms. [redacted] accepted the offer by clicking the “Yes” button listed above the terms and conditions of the offer, indicating his agreement to enroll in the service. We have enclosed a sample of the offer that was accepted by [redacted] clicking “Yes” for your review.

Please have [redacted] provide a copy of his receipt and we will have the 10% rebate processed.

We again apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Manager, Customer

Review: I received a letter from Affinion Group out of Nashville, TN thanking me for being a valued member of their Benefits Package and notifying me that my priviledge would be automatically renewed at the $4.78 monthly fee to be deducted from my checking account. To cancel, I was told in the letter to call ###-###-####. When I called (three times) I was told that the volume was high and the expected wait was around 30 minutes. I waited 40 minutes once and was never connected. I have no idea who these people are and have NEVER become a member of whatever they do.Desired Settlement: I wish to have them cancel whatever they are doing and NOT withdraw money from my checking account. Since I never gave them the information, I can't imagine how they got it.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Benefits Package membership. By way of background, Affinion Benefits Group is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide.

Our records indicate that Mr. [redacted] was enrolled in his Benefits Package membership effective October 29th, 2001, through his participating financial institution, [redacted]. This Benefits Package program provides various savings and health discount benefits, including hotel discounts, the RX Advantage Prescription Drug Program, and discounts on prescription eyeglasses and contacts at over 22,000 participating optical providers nationwide. Other benefits of the service include group Accidental Death and group Accidental Death and Dismemberment Insurance.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in the Benefits Package program for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further. Mr. [redacted] can be assured that his membership was canceled on December 4th, 2013, and he will no longer be charged a monthly fee for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I called multiple times to cancel my [redacted] before it could be charged, as I no longer wish to have anything to do with it. Every time they blatantly ignored my request, and instead switched to rapidly asking me nonrelated questions, and coercing me into keeping it. Now I have been charged the fee for something I neither want nor use.Desired Settlement: I would like to be removed from the [redacted] system, so I will never be charged again. Preferably the money back from this month's charge, since I tried multiple times to cancel last month, but if that isn't possible then simply never having it happen again would be perfect.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by Trilegiant Corporation. Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. Ms. [redacted] can be assured that her [redacted] membership was canceled on July 13, 2015, and a refund of $11.99 will be issued to her credit or debit card account as reimbursement of the monthly fee that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Review: Charges to my account that I did not authorize. When contacted, company refuses to acknowledge and fix the issue.

I purchased an F.Y.E. Backstage Pass (discount card) at the store. Two months after canceling that discount card I was charged for magazine subscription I did not order. I've called two numbers and have been told repeatedly that there is nothing that can be done, or that I wasn't charged for anything, or that there was nothing they could do without me giving out certain private information. When going through an automated system it was able to pull up my account just fine, but when talking to an actual human to get all charges stopped I was told they couldn't even pull up my account. No matter what I do, I'm still going to be getting charged. Again I will say, I NEVER ordered any magazines. Very poor, and dishonest practices.Desired Settlement: I want back exactly what I was charged as well as the bank fees I have accrued because of this.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with FYE Backstage Pass VIP, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in FYE Backstage Pass VIP for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. As such, Ms. [redacted]’s membership was canceled on September 5th, 2012, during her trial period, and she was not charged a fee for the service.

In her complaint, Ms. [redacted] references charges to her account for a magazine subscription. Trilegiant Corporation is not associated with the transactions in question.

We apologize for any inconvenience that Ms. Barnhart may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: THIS IS A SCAM AND HAVE BEEN CHARGED 16.99 FOR THREE MONTHS TO MY CREDIT CARD

In March 2015 I was offered a some discounts on my next rentals or travel for one dollar. After being informed of how one dollar could get me some discounts on flying I agreed for one dollar. I was a member on Travels Advantage. Well on 3/30/15 I called ot cancel my membership. Well after talking to the person on the other side of the line. He offered me a 50 dollar check just for trying his their product, "He said, so what do you have to loose?" I agreed to get the 50 dollars check since that was a gift. Well he also offered 2 OR 4 five dollar gift cards for getting gas and sending them a copy of my receipts.I never got the gift cards. Well when I refused to be a member any longer my information to my credit card was shared among them in which my membership of one dollar became a membership of 16.99 since March of 2015. I have spoken to my credit card people and they have stopped any more money from being collected by Shoppers Advantage but its the priciple of how these evil people are robbing innocent people such as myself. I am due an re-embersement for the money that was taken from me since 3/2015 thru June 14, 2015. Help me stop these people from continueing this. Thanks for your time. [redacted]Desired Settlement: I want my full refund from March 2015- June 2015 of 16.99 a month.

I want them stopped and pursecuted for their evil doing.

Business

Response:

Thank you for your correspondence regarding Janie [redacted] concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on March 5, 2015, after being transferred to one of our representatives by Thrifty. The offer for joining Travelers Advantage was two $50 rebates for reservations made with Thrifty. The offer related to Shoppers Advantage was $20 in gas purchase rebates. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted] Travelers Advantage membership was canceled on April 7, 2015 and she was not charged a monthly fee. Ms. [redacted] Shoppers Advantage membership was canceled on June 24, 2015, and a refund of $51.97 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Review: Great Fun offered a rebate promotion through [redacted] after buying concert tickets, which I wanted to take advantage of.I was required to call into great fun in order to get the promotion, and I spoke with a sales rep who used deceptive tactics in order to get me to sign up for more than just the rebate promotion. I kindly asked her only to sign me up for the promotion, which she finally did after trying several more times to get me to sign up for additional services.The promotion requires you to sign up for a $1 30 day trial, but they require you to input your credit card information beforehand, and will continue to charge your credit card after your 30 day trial should you not cancel.After a month, I finally received a notice in the mail from Great Fun stating that they were unable to grant me a rebate because "Our records indicate we have previously paid on the submitted receipt." I have checked my bank and credit card statements repeatedly, but have not seen a rebate or refund of any kind, after paying full price for my concert tickets.Great Fun has continuously used deceptive sales practices to fool consumers. After researching this promotion on the internet, I have discovered that I am not the only one who has a bone to pick with this company. Please see below[redacted]Please take whatever measures necessary to stop this company from continuing to rip off consumers.Thank You,[redacted]Desired Settlement: I only want the $30 rebate I was promised.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Great Fun membership, a service provided by Trilegiant Corporation. Our records indicate that [redacted] was enrolled in our Great Fun service on January 24, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in Great Fun. The offer for joining Great Fun was two $30 [redacted] purchase rebates. In order to avail himself of the promotional offer, [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, [redacted] rebate checks would have been delivered within 4-6 weeks. Our records indicate that [redacted] has returned both of his rebate forms but only one [redacted] receipt. This caused one of [redacted] rebates to be denied while the other one was approved. [redacted] should be receiving that rebate check shortly. In order to uphold our high level of customer satisfaction, we have now requested for the additional rebate to also be paid. [redacted] should receive the additional rebate check within the next ten to fifteen business days. In addition, [redacted] Great Fun membership was canceled on February 18, 2015, and he will not be charged a monthly fee for the service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Review: I have used their cashback services, however, they decide to not honor the cashback and take it away from me.

I have used their cashback services and click through them to buy stuff. However, they failed to honor me the cashback and closed my account. The merchant should at least honor the cashback I have earned through their website.Desired Settlement: Refund me the cashback I have earned.

Business

Response:

RE: [redacted]/ Revdex.com Complaint # [redacted]

Shopper Discounts & Rewards

This letter is a response to your correspondence regarding Mr. [redacted]’s complaint with Shopper Discounts & Rewards.

Mr. [redacted] was informed that per the Shopper Discounts & Rewards Membership Terms of Service, we have elected to terminate his membership in Shopper Discounts & Rewards effective December 19, 2013.

Upon receiving Mr. [redacted]’s complaint, a full review of Mr. [redacted]’s outstanding cash back earnings were audited and in a good faith effort a check in the amount of $791.42 will be processed within 4-6 weeks. This refund amount represents reimbursement of the actual percentage rates Mr. [redacted] was entitled to on his purchases versus the enhanced percentages he was earning on each and every purchase

.

We hope this letter provides more clarification to Mr. [redacted] as to the reasoning of his Shopper Discounts and Rewards membership cancellation.

Sincerely,

Manager, Customer Relations

Review: I had no idea that when I ordered my credit scores from [redacted] that I would be charged $12.99 per month, ad infinitum, by a company called "Great Fun" or "GreatFun." This company provides absolutely no products or services that I know of, or perhaps it provides some service that is neither promoted nor made available to the "purchaser" by any overt means whatsoever. I discovered this recurring charge when I thought I had ceased using a particular credit card. When I called to find out what it was, the service person told me I could get discounts. From whom, from where--is a complete mystery even to the service representative.

Product_Or_Service: Unknown

Account_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I strongly believe that this company should be investigated for fraud or at least deceitful business practices. The phone number is XXX-XXX-XXXX. [redacted] XXXXX, [redacted] XXXXX.

Business

Response:

Business Response /* (1000, 5, 2013/07/15) */

Thank you for your correspondence regarding [redacted]'s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in the Great Fun service on December 17th, 2008, while responding to an online offer on the [redacted].com website. The Great Fun membership was described to her at the time of enrollment, including billing and cancellation terms. Ms. [redacted] accepted the offer by providing verification of acceptance (City of Birth) and clicking "yes", indicating her agreement to enroll in the service.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted]'s membership was canceled on July 12th, 2013, and a full refund of $701.46 will be issued to her credit card account.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer Response /* (3000, 7, 2013/07/17) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I never clicked "Yes" to enroll in anything.

Review: I took the promotional membership offer which promised a $50 credit for an existing [redacted] reservation. After joining Shoppers Advantage I did not receive the $50 credit. I contacted their customer service via phone and was told that the credit voucher was mailed to me via regular mail and email to me neither of which were true. When I requested that the voucher be resent I was told there unable to process that type of requestDesired Settlement: I would like to receive the $50 credit toward my [redacted] reservation as was promised.

Business

Response:

Thank you for your correspondence regarding Mr. [redacted]’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.

After researching his concerns, we found that Mr. [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on March 13th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Shoppers Advantage and Great Fun, which our records indicate he accepted. The incentive for joining Shoppers Advantage was $20 in gas purchase rebates. The offer for joining Great Fun was $100 worth of rebates for purchases from [redacted].

In order to avail himself of our promotional offers, Mr. [redacted] was required to return the rebate forms that were included in his membership kits or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase. It may take ten to fifteen business days for a member to receive this information by mail. However, in order to uphold our high level of customer satisfaction, Mr. [redacted] can either e-mail ([redacted]) or fax (###-###-####) his receipts to my attention, and I will have his rebates processed by our Claims Department. He will not need to include the rebate forms that are being sent to him.

In addition, Mr. [redacted]’s Shoppers Advantage and Great Fun memberships are currently active. Please ask Mr. [redacted] to contact us by April 24th, 2014, if we would like to have his memberships canceled during the trial periods.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I feel the bases for your company's marketing is deceptive and designed to delay the "Membership process" in a effort to eat up the customers trial period. I "enrolled" in what I thought was one buyers club, that actually was two, Great Fun & Shoppers Advantage. However I only called one number and responded to one offer. The quickly read and repetitive disclaimer that the sale's representative reads is specifically designed to be deceptive and have the costumer join 2 buying clubs when if fact they only think they are joining one. And to date it has been 3 weeks since I enrolled and I have still not received any membership materials. I have received one email from customer relations stating the my request is being processed. Based on the way your company markets and processes memberships Im not confident I will ever see the rebate as it was offered.

Sincerely,

Review: [redacted] shopping has been taking 16.99 out of my checking account, via my ATM card without my authorization. This charge has been taken out of my account for seven months. I’m not quite sure what this company is, or how they attained my information (they somehow got my ATM card number and personalized pin number), but It took me a long time to find out why money was leaving my account in the first place. I have since filed suspicious fraudulent charges with my bank and cancelled my card, but I am nervous that this may occur again due to the fact that I did not offer my information in the first place. It is possible that this company is the same company I had a magazine subscription with back in 2010. I have since paid in full and cancelled that account near the end of 2010. I have also had to call two additional times since then, due to the company continuing to deliver magazines to my home ( in a different state), to cancel an account they opened without my authorization. I have since changed states, and bank accounts, so if it is this company (or any other), I fear for how my information was obtained. Now that I have uncovered who has been taking my money. I have discovered through some internet research that this company has many, many complaints similar to mine.Desired Settlement: * I would like my money back * I would like my information to become secure * I would like for this to be the last time I have to deal with this

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted]. By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customers’ account prior to billing and enrolling the consumer in our services. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that [redacted] was enrolled in both our [redacted] and [redacted] services on July 22, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted], which our records indicate she accepted. According to the terms of the agreements for [redacted] and [redacted], if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.[redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services. Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted]. As such, [redacted] membership was canceled on February 3, 2015, and a full refund of $85.95 will be issued to her debit card account. [redacted] membership was canceled on July 26, 2014, and she was not charged a monthly fee for the service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

Review: I have unaunthorzied charges from the company on my credit card from the past few months. I was signed up to this service by booking a hotel and received zero information about what I signed up for. I don't even know what the service is, or how they were authorized to use my credit card.

Desired Settlement: DesiredSettlementID: Refund

Ultimately I would like my money refunded, but I don't see that happening. I have searched this company online, and over the past year there are hundreds of the same complaints with no resolutions. So I guess I would just like this to be a complaint against the company.

Business

Response:

Business Response /* (1000, 5, 2013/06/19) */

Thank you for your correspondence regarding [redacted]'s concerns with his Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Travelers Advantage and Shoppers Advantage. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the times of the billings along with the names of the services to identify the charges.

After researching his concerns, we found that Mr. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on January 28th, 2013, after being transferred to one of our representatives by [redacted]. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Mr. [redacted] did not inform us that he wished to cancel his memberships at the end of their trial periods, he would be charged the monthly membership fees. The terms of the agreements also provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Mr. [redacted]'s Travelers Advantage membership was canceled on June 19th, 2013, and a refund of $51.97 will be issued to his credit card account. Mr. [redacted]'s Shoppers Advantage membership was canceled on June 18th, 2013, and an additional refund of $68.96 will be issued to his account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: My mother is in the hospital and needs to change the beneficiary on her current life insurance. She will be having surgery within 24 hours. She has had forgotten about changing the beneficiary after her boyfriend and her separated. I called customer service to have them fax the document so we could get it signed and notarized and sent back to them as soon as possible. However the company says they dont have the ability to fax the document only send it via Postal Mail. "The corporate headquarters sends them." I asked if I could speak to someone at corporate and they told me "no there is no one I could talk to." I spoke with [redacted] (supervisor) and she told me the same thing. Now I have insurance with 2 different companies, I can not only have them fax me the documents, but go online and change them as well. Why is it that they are unwilling to help me when my mother is in the hospital in one city (unable to go home to get the document) and send it to the hospital via fax. By preventing a change that is needed they are causing possible financial harm to the family by being unwilling to help.

Product_Or_Service: Insurrance

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like them to fax the documents requested to the hospital or a fax in my office so I can get them to my mother.

Business

Response:

Business Response /* (1000, 5, 2013/05/30) */

May 30, 2013

Revdex.com

RE: Revdex.com Case#:XXXXXXXX

Dear Madam or Sir:

This is in response to the complaint referenced above.

Please be advised our company reached out to the complainant on May 16, 2013 requesting information regarding the insured, as we were unable to identify the insured based on the information provided in the complaint. The complainant advised he would need to call back with the requested information; we received no response from the Complainant to date. Our company attempted to contact the complainant again on the following dates: May 17, 2013, May 20, 2013, and May 22, 2013; unfortuantely, we were unable to reach the complainant and have never received a call back. As we do not have the insured information, we are unable to fulfill the complainant's request.

I trust this has provided you the needed informaiton to close your file on this matter.

Sincerely,

Affinion Benefits Group, LLC

Third Party Administrator

Review: The company is charging me USD 12.- a month without my consent since 2012Desired Settlement: Repayment

Business

Response:

This letter is a response to your correspondence regarding the complaint of Mr. [redacted].

Our records show that Mr. [redacted] completed an online transaction at [redacted] on July 15, 2009. After completing the transaction he was offered a free 30-day trial of our Reservation Rewards service and a $10 Cash Back Award Coupon for trying our service, which he accepted.

Mr. [redacted] accepted the trial membership offer for Reservation Rewards by entering his email address [redacted] twice and then clicking the “YES!” button on the page Immediately to the left of the “YES!” button are the “Offer and Billing Details.” The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction with [redacted]. Immediately above the location on the offer page where Mr. [redacted] entered his email address twice and clicked “Yes” is the following statement:

“By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize [redacted] to securely transfer my name, address and credit or debit card information to Reservation Rewards for billing and benefit processing.”

Thus, by accepting the offer, Mr. [redacted] agreed that the Reservation Rewards $12 monthly membership fee would be billed to the credit or debit card used in connection with his transaction with [redacted]. Immediately after clicking the “YES!” button, Mr. [redacted] was taken to another screen welcoming him to the program. This page advised Mr. [redacted] that he had just joined Reservation Rewards. Within the next few minutes, Mr. [redacted] was sent an email from us including his membership kit and password and reminding him to use his $10 Cash Back Award Coupon.

On July 16, 2009, we sent Mr. [redacted] an email reminding him to use the benefits of his membership. On July 22, 2009, we sent Mr. [redacted] an email reminding him to use his $10 Cash Back Award. On August 1, 2009, we sent Mr. [redacted] an email to remind him that the free trial membership would conclude on August 14, 2009, and at that time, he would be billed the monthly membership fee. The email also included our toll-free telephone number if he wished to cancel, in which event, he would not be charged.

Mr. [redacted] was charged the first $12 monthly membership fee at the end of the free trial membership on August 14, 2009. That same day, we sent Mr. [redacted] an email reminding him of the benefits of the membership. Mr. [redacted] was charged the monthly membership fee from August of 2009 to January of 2014. In addition, we continued to send emails to Mr. [redacted] on the following dates: September 13, 2009, October 13, 2009, November 12, 2009, December 12, 2009, January 11, 2010, February 10, 2010, March 12, 2010, April 11, 2010, May 11, 2010, June 10, 2010, July 10, 2010, August 9, 2010, September 7, 2010, October 7, 2010, November 6, 2010, December 6, 2010, January 5, 2011, February 4, 2012, March 6, 2011, April 5, 2011, May 5, 2010, June 4, 2011, July 4, 2011, August 3, 2011, September 2, 2011, October 2, 2011, November 1, 2011, December 1, 2011, December 31, 2011, January 30, 2012, February 29, 2012, March 30, 2012, April 29, 2012, May 29, 2012, June 28, 2012, July 28, 2012, August 27, 2012, September 26, 2012, October 26, 2012, November 25, 2012, December 25, 2012, January 24, 2013, February 23, 2013, March 25, 2013, April 24, 2013, May 24, 2013, June 23, 2013, July 23, 2013, September 22, 2013, October 22, 2013, November 21, 2013, December 21, 2013, and January 20, 2014, reminding him to use all the benefits of the Reservation Rewards service.

Mr. [redacted]’s Reservation Rewards membership was canceled on February 13, 2014 and (54) fifty-four credits of $12 were issued to his account. These credits represent full reimbursement of membership fees that were billed to his account.

Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Reservation Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Mr. [redacted] occurs, we are pleased to cancel a customer’s membership, as we have in this instance.

We believe we treated Mr. [redacted] in a fair and correct manner, and our records reflect that Mr. [redacted] took several affirmative steps to sign up for the Reservation Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on his credit or debit card. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.

Sincerely,

Manager, Customer Relations

Review: I went Into fye to purchase a cd. They asked me to join fye bsp but I refused. A month later charges appear on my credit card for 11.99$. I never authorized this. It's a SCAM. Something needs to be done to stop these people from stealing money. They have taken out 11.99$ a month for the past 13 months totaling 155.87$. I have called to cancel but they will NOT CANCEL saying I have no proof of anything. I have my bank statements. Something needs to be done now!Desired Settlement: I want the money they have illegally taken out of my credit card for over 13 months back. Totaling 155.87$ but back into my account. I want them to stop illegally taking money from people and charges filed against this fraudulent company.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] enrolled on November 24th, 2012, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store. We are mailing Mr. [redacted] a copy of his store receipt that indicates his agreement to enroll in the service and also details the terms and conditions of the enrollment for his review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP. As such, Mr. [redacted]’s membership was cancelled on January 31st, 2014, and a refund totaling $167.86 is being issued to his credit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: At the beginning of October 2014...I found out from my bank that this company was taking out of my account quarterly. Without my knowledge the company was taking out 135 dollars out my account. ..I had no idea monies was being taken out my account until October when I went to the atm and realized money was absent from my account I called and cancelled policy. I was unaware this company sent me a copy of a paper I signed in 2013 of November. .again this was a post card I haven't heard anything from this company until October. ..no email no mails no brochures no policy no phone calls no nothing. .no thank you we have received your payments. .I told the company the same thing im explaining here...they refunded me 135 dollars But denied me of the balance of 430 dollars after receiving the denial latter I made another phone call and was told I didn't cancel within the 30days ive explain to the company that I didn't even know all this was going on without my knowledge again this was a post card I haven't received any additional info since Oct 2014Desired Settlement: Check

Business

Response:

November 10, 2014 VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office. Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this website. Please be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business days. We appreciate your understanding regarding this matter. Sincerely, Third Party Administrator cc: carrier

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sincerely,

[redacted].... as I stated I never received any information regarding this policy I was unaware this company was taking monies out my account until Oct 2014 when I went to the atm and noticed my money wasnt the same,,,again I neva received any emails, home mail,phone calls nothing stating thanks for your payments if you listen to the recorded information I state this over and over this company refunded me a 135 dollars only

Business

Response:

A response to this complaint was sent directly to the complainant on November 20, 2014 via [redacted].

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sincerely,

[redacted]. I did not receive any paper work pretaining a policy.....ive stated this over and over again so how do the cancellation process pretain to me when,like I stated never knew this was in process until October 2014...I've tried to reach out to this company after receiving a package from,[redacted],was unsuccessful at reachin [redacted] customer Relations manger to again,explain to him that I have never received paper work on this policy......please help me im a single mom of four husband is currently deceased I need all my hard working monies I have 3 sick,children 2 autistic boys and I just found out today my daughter has a heart mumer with doctors visits and prescription cost I have to pay out of pocket,I can use my funds,that I work hard for,by the way I have paperwork regarding my childrens status as far as heath papper work available upon request thanks in,advance,,and enjoy the holidays

Business

Response:

A response to this complaint was sent directly to the complainant on December 8,2014 via [redacted].