Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] we did not see the damage until we were home and turned the truck around to wash itAfter finding damage I immediately called them and was told to bring it downSince we were going out for evening he said we could bring it in next morning which we didWe were told to get two estimates which we didAfter they reviewed the tape they said it was inconclusive but would payEven asked if we wanted the check made out to us our repair placeFollowed up with joe many times and then finally told us they weren't payingAfter placing a bad review on their Facebook page we heard back from Michele, hr managerSaid we need to work it with our insurance companyAfter calling our insurance, I was told we need to open a claim which would affect our premiums plus we would have to pay the deductibleWas told by our insurance company that it didn't seem likely bzak would payWe asked several times to see their tapeEven told Michele the tape would show there was no scratch on the truck when we got thereShe said the tape was cloudySo how can they say they didn't do it? We are honest, hard working people and resent them insinuating we are dishonest
Business stated they stand by first statement and the damage alleged by customer is far less than what would have happened considering the equipment the business used (bobcats)He said the person customer spoke with about the situation was in HR and had no authority to get involvedThere is no offer to repair
Business stated they stand by first statement and the damage alleged by customer is far less than what would have happened considering the equipment the business used (bobcats). He said the person customer spoke with about the situation was in HR and had no authority to get involved. There is no offer to repair.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] we still stand by our response that they did the damage. Buyers need to be warned that if they are buying something from bzak that will be loaded in their truck, they need to have a manager come out and inspect their truck before it is loaded. Then is damage is done they have a bzak witness and hopefully bzak will pay for it. Still find it amazing they originally agreed to pay for the damage until they found out it was $900. Terrible company and buyers need to be aware of the kind of company they are telling with. On top of the truck damage it was terrible topsoil. Had a lot of clay. So we lost all way round.
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] we did not see the damage until we were home and turned the truck around to wash it. After finding damage I immediately called them and was told to bring it down. Since we were going out for evening he said we could bring it in next morning which we did. We were told to get two estimates which we did. After they reviewed the tape they said it was inconclusive but would pay. Even asked if we wanted the check made out to us our repair place. Followed up with joe many times and then finally told us they weren't paying. After placing a bad review on their Facebook page we heard back from Michele, hr manager. Said we need to work it with our insurance company. After calling our insurance, I was told we need to open a claim which would affect our premiums plus we would have to pay the deductible. Was told by our insurance company that it didn't seem likely bzak would pay. We asked several times to see their tape. Even told Michele the tape would show there was no scratch on the truck when we got there. She said the tape was cloudy. So how can they say they didn't do it? We are honest, hard working people and resent them insinuating we are dishonest.
There was no report of damage until after the vehicle left our property and returned. There was no evidence of damage during the loading of the pickup truck and had a Bobcat been responsible there would likely be much more damage.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] we did not see the damage until we were home and turned the truck around to wash itAfter finding damage I immediately called them and was told to bring it downSince we were going out for evening he said we could bring it in next morning which we didWe were told to get two estimates which we didAfter they reviewed the tape they said it was inconclusive but would payEven asked if we wanted the check made out to us our repair placeFollowed up with joe many times and then finally told us they weren't payingAfter placing a bad review on their Facebook page we heard back from Michele, hr managerSaid we need to work it with our insurance companyAfter calling our insurance, I was told we need to open a claim which would affect our premiums plus we would have to pay the deductibleWas told by our insurance company that it didn't seem likely bzak would payWe asked several times to see their tapeEven told Michele the tape would show there was no scratch on the truck when we got thereShe said the tape was cloudySo how can they say they didn't do it? We are honest, hard working people and resent them insinuating we are dishonest
Business stated they stand by first statement and the damage alleged by customer is far less than what would have happened considering the equipment the business used (bobcats)He said the person customer spoke with about the situation was in HR and had no authority to get involvedThere is no offer to repair
Business stated they stand by first statement and the damage alleged by customer is far less than what would have happened considering the equipment the business used (bobcats). He said the person customer spoke with about the situation was in HR and had no authority to get involved. There is no offer to repair.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] we still stand by our response that they did the damage. Buyers need to be warned that if they are buying something from bzak that will be loaded in their truck, they need to have a manager come out and inspect their truck before it is loaded. Then is damage is done they have a bzak witness and hopefully bzak will pay for it. Still find it amazing they originally agreed to pay for the damage until they found out it was $900. Terrible company and buyers need to be aware of the kind of company they are telling with. On top of the truck damage it was terrible topsoil. Had a lot of clay. So we lost all way round.
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] we did not see the damage until we were home and turned the truck around to wash it. After finding damage I immediately called them and was told to bring it down. Since we were going out for evening he said we could bring it in next morning which we did. We were told to get two estimates which we did. After they reviewed the tape they said it was inconclusive but would pay. Even asked if we wanted the check made out to us our repair place. Followed up with joe many times and then finally told us they weren't paying. After placing a bad review on their Facebook page we heard back from Michele, hr manager. Said we need to work it with our insurance company. After calling our insurance, I was told we need to open a claim which would affect our premiums plus we would have to pay the deductible. Was told by our insurance company that it didn't seem likely bzak would pay. We asked several times to see their tape. Even told Michele the tape would show there was no scratch on the truck when we got there. She said the tape was cloudy. So how can they say they didn't do it? We are honest, hard working people and resent them insinuating we are dishonest.
There was no report of damage until after the vehicle left our property and returned. There was no evidence of damage during the loading of the pickup truck and had a Bobcat been responsible there would likely be much more damage.