Advantage Nissan

All negotiations regarding Mr [redacted] lease were very clear and concise throughout the e-mail processWhen MrRueda was finally at the dealership in person, all fee's were fully disclosed, at that time we were made aware he was also talking about "fees" at the end of his lease not just "fees" associated with his payment at the time of lease inceptionThe "disposition fee" is not an arbitrary fee that is able to be wavedWe were very clear at the lease inception we could in no way shape or form wave or pay the disposition fee on his behalf, at that time we apologized for any miscommunication and gave Mr [redacted] the option of us waving our "Doc fee" of $and continuing or he could always simply walk away and lease his new Leaf from another dealerWhen we told him we would wave the DOC fee and that would be our best deal he wanted even a greater discountAt that time we told him we would not be willing to go any lower, and suggested he buy elsewhereAt that time Mr [redacted] asked us multiple times to please do the deal at our last offerThis is evidenced in the e-mail's where we had agreed upon a payment of $per month for months, his ultimate payment after he accepted our waving of the "doc fee" was $We are the highest rated Nissan dealer in the state of Washington, by Nissan North America as well as [redacted] Nissan dealer of the year for & Attached is his final deal showing lease payment of $The disposition Fee is clearly stated in the contract that he signedI feel Mr [redacted] is trying to take advantage of us after we went over and beyond to help him get into a New Nissan LEAF, as we did our part in compensating him for the disposition fee at the time of purchaseThis is not his first leased car, and as far as I am aware every manufacture has a disposition fee at lease expiration ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: [redacted] I am rejecting this response because:This is a classic 'pass the buck' response from a dealer that will not stand behind their serviceLet me clear up the assumptions MrC [redacted] suggested.The truck I purchased had 74,miles when I purchased itIt had 87,miles on it when the transmission started to failThis truck is used for a mile commute, five days a weekAll recommended maintenance was performed per Nissan and the warrantyPerhaps I should have had the radiator fluid randomly changed and inspected, but I (foolishly) assumed since I had owned it for less than year and put less than 13,miles on it, it wouldn't require this service yetYes, the warranty covered the timing chains (another item Nissan it being sued for), as it should have.Actually, MrC [redacted] knows this is all irrelevantIf I had the radiator inspected the day I drove off the dealership parking lot, and it showed signs of cross contamination, I would be in the same predicamentThe warranty I was sold does not cover this major repair and expense, and I was lead to believe it wouldThe point here is being missedThe dealership did not feel it pertinent to inform me that the transmission and radiator on this Nissan Frontier was likely to fail, per the class action lawsuit filed in 2012, https://topclassactions.com/lawsuit-settlements/lawsuit-news/3317-nissan-radiato...⇄ 'best extended service' contract they sold me would not cover this problem, whenever it eventually happensThis is bad business [redacted] *** Sincerely, [redacted] ***

To Whom it may concern: Miss *** purchased the best extended service contract that was available at the time of her purchase. At that time a year old vehicleFrom my understanding in communicating with the service contract company the law suite has nothing to do with her coverageThe
Radiator failed in turn caused the transmission to fail when the fluids cross contaminate. Since the Radiator is not a covered component of her service contract they will not cover the transmission as the radiator is the causeThey did cover just over $1,worth of work to have the timing chains and guides to be replacedNissan has admitted to the problem and extended the warranty on them. $3,co-pay on about a $6,jobAs I feel for Miss *** and her situation, Advantage Nissan will not be paying the $3,co-pay for her. From my understanding the vehicle has gone from WA where she purchased it to FL and now COI have no clue how it's been serviced and or maintained as we are able to normally spot the effected vehicles that have the concern before a failure occurs with proper maintenance and service intervalsAs not all of the vehicles are effected you can spot them early when the radiator fluid starts to get discoloredIt is not an overnight process that leads to failure Chuck C***Advantage Nissan

Complaint: ***I am rejecting this response because: The car wasnt in a minor accidentIt was in a major accident on the driver side and was exhibiting unsafe symptoms as a result of that accident which Jay in service at advantage nissan is well aware ofalso I was told that if the *** was inaccurate in anyway they wouyld buy the car back from meAdvantage Nissan knew about the accident and witheld the informationThat's why Jay in service refused Sincerely,*** ***

To Whom it may concern, I spoke with *** *** regarding this on 9-19-She informed me that she just traded her car in out at a big sale in the local Mall parking lotDuring the appraisal process they ran a AutoCheck Vehicle History report and found the vehicle was in a Minor
AccidentI pulled her car deal and found a *** that we ran during the Nissan Pre-Owned Certification processThere was no accident on it at the time of saleI then paid to run a AutoCheck and it did show a minor accident indicated I then pulled a new *** (you will see dated on the attachment 9-19-2016) and it still was not present on the ***I then called Miss *** back to let her know of my findings and as this is not the norm, however, once in a while we will see a discrepancy from *** to AutoCheckShe asked about the *** buy back and I informed her that she would qualify for a buy back if the vehicle was totaled or salvaged title prior to her purchase, or Odometer problems such as True Mileage unknownShe seamed like she understood the *** buy back and that she didn't qualify for it as it was only a Minor Accident, not a total loss, or salvaged titleShe then asked about how it could be CertifiedI explained to her that it passed our Nissan Certification just fineIn fact as long as it is a Minor accident it still falls into Nissan's Certification GuidelinesWe feel that we did everything the right way and did our do diligence to make sure we were selling a quality vehicleUnfortunately at this time we will not be refunding any moneyAttached you will find a copy of the car fax ran during the Nissan Certification Process, a copy of Nissan's Certified Guidelines, a *** ran on 9-19-when Miss *** contacted me, and the *** Buy Back Guarantee that she signed showing exactly what criteria would need to be meet for a buybackIf you have any questions or need to speak with me please call me at ***Chuck C***General ManagerAdvantage Nissan
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

I can understand the frustrationNot every vehicle was effectedNissan has extended the warranty on them along with a co-pay for those out of their extension on the transmission such as this truckThe extended service contract purchased was the best one available for the year of the vehicle at time of purchaseWe will not be able to pay the $3,she is asking for

Here are documentsOne is a screenshot of the email, the other is copy and paste of the entire email threadIf you need the actual email to verify that I have not modified it please provide an email address so I can forward to itthe only thing I have modified is the highlighting when I forwarded the email to Advantage Nissan. I do however have the unmodified email.I hope you do not close the case as it is clear that MrAdamand *** G*** in July says:
Correct! The only think Thing you need to bring with you is your drivers license and insurance cardSent from my Galaxy SOn Jul 23, 11:AM, "*** ***" ***@microsoft.com> wrote: Awesome NO down payment, no added fees correct? From: Adamand *** G*** [mailto:***@gmail.com] Sent: Tuesday, July 23, 11:AM To: *** *** Subject: RE: Nissan LEAF quote
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

I spoke with *** *** *** and invited her to come in to discussHer and her mom have come in and we went over the paperworkI believe she understands that she wasn't over charged or taken advantage ofWe were able to show her some options on getting her a different vehicle,
but she has decided to stay with what she hasIf anyone has any other questions please don't hesitate to reach out to me. Chuck C***Advantage Nissan***

Complaint: [redacted]
I am rejecting this response because:This is a classic 'pass the buck' response from a dealer that will not stand behind their service. Let me clear up the assumptions Mr. C[redacted] suggested.The truck I purchased had 74,848 miles when I purchased it. It had 87,740 miles on it when the transmission started to fail. This truck is used for a 13 mile commute, five days a week. All recommended maintenance was performed per Nissan and the warranty. Perhaps I should have had the radiator fluid randomly changed and inspected, but I (foolishly) assumed since I had owned it for less than year and put less than 13,000 miles on it, it wouldn't require this service yet. Yes, the warranty covered the timing chains (another item Nissan it being sued for), as it should have.Actually, Mr. C[redacted] knows this is all irrelevant. If I had the radiator inspected the day I drove off the dealership parking lot, and it showed signs of cross contamination, I would be in the same predicament. The warranty I was sold does not cover this major repair and expense, and I was lead to believe it would. The point here is being missed. The dealership did not feel it pertinent to inform me that the transmission and radiator on this 2007 Nissan Frontier was likely to fail, per the class action lawsuit filed in 2012, https://topclassactions.com/lawsuit-settlements/lawsuit-news/3317-nissan-radiato...⇄ The 'best extended service' contract they sold me would not cover this problem, whenever it eventually happens. This is bad business.  [redacted]    
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: the emails clearly says NO FEES, Mr. H[redacted] is the one trying to take advantage of his ex customer, and not honoring his word in addition his math does not add up.  If the Revdex.com needs the emails where his salesman clearly indicates the NO FEES then I can provide them.
I will also start a complaint with [redacted] as Advantage Nissan and Mr. H[redacted] and his salesman do not honor their word, concealed the "disposition fee" and told me that my car was going to be returned to Nissan which appears to be incorrect.Sincerely,[redacted]

All negotiations regarding Mr. [redacted] lease were very clear and concise throughout the e-mail process. When Mr. Rueda was finally at the dealership in person, all fee's were fully disclosed, at that time we were made aware he was also talking about "fees" at the end of his lease not just...

"fees" associated with his payment at the time of lease inception. The "disposition fee" is not an arbitrary fee that is able to be waved. We were very clear at the lease inception we could in no way shape or form wave or pay the disposition fee on his behalf, at that time we apologized for any miscommunication and gave Mr. [redacted] the option of us waving our "Doc fee" of $150 and continuing or he could always simply walk away and lease his new Leaf from another dealer. When we told him we would wave the DOC fee and that would be our best deal he wanted even a greater discount. At that time we told him we would not be willing to go any lower, and suggested he buy elsewhere. At that time Mr. [redacted] asked us multiple times to please do the deal at our last offer. This is evidenced in the e-mail's where we had agreed upon a payment of $293 per month for 24 months, his ultimate payment after he accepted our waving of the "doc fee" was $286.19. We are the highest rated Nissan dealer in the state of Washington, by Nissan North America as well as [redacted] Nissan dealer of the year for 2014 & 2015. Attached is his final deal showing lease payment of $286.19. The disposition Fee is clearly stated in the contract that he signed. I feel Mr. [redacted] is trying to take advantage of us after we went over and beyond to help him get into a New Nissan LEAF, as we did our part in compensating him for the disposition fee at the time of purchase. This is not his first leased car, and as far as I am aware every manufacture has a disposition fee at lease expiration.
 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

I have spoken with the customer and we are working on resolving her concerns together. I'm sure she will be pleased with the outcome. However, I don't know if we will have it resolved within the 10 days of needing to respond to this. If we can keep this in limbo with the customers approval...

until the vehicle is fixed that would be great! If you have any questions please call me directly. Chuck C[redacted]Executive ManagerAdvantage Nissan360-373-6300

I'm sorry Miss [redacted] feels this way. The vehicle passed a rigorous safety inspection, met all of Nissan's standards to be certified, we didn't hide anything from her. She even signed the Vehicle Buy Back Sheet that was attached to my first response. We checked the vehicle out for her for FREE after she purchased the car and found no problems with it. We are firm on our decision.
 
Chuck C[redacted]
Advantage Nissan