We take full responsibility for our customer’s frustration regarding the repair of their truck’s A/C system and how the situation was handled. We also regret that we provided them with a poor customer experience; it is the exact opposite of what we pride ourselves on.We value our customers and...
understand how important it is to offer exceptional service.We will reimburse them in the amount of $475.27 as a gesture of good faith. We very much appreciate their business and hope that they will remain a valued customer.We would like to thank you again for bringing this to our attention. It will help us improve our operations and service.If there are any other issues that need to be addressed, please don’t hesitate to contact me.Best Regards, [redacted]Operations Excellence Manager
We take full responsibility for our customer’s frustration regarding the repair of their truck’s A/C system and how the situation was handled. We also regret that we provided them with a poor customer experience; it is the exact opposite of what we pride ourselves on.We value our customers and...
understand how important it is to offer exceptional service.We will reimburse them in the amount of $475.27 as a gesture of good faith. We very much appreciate their business and hope that they will remain a valued customer.We would like to thank you again for bringing this to our attention. It will help us improve our operations and service.If there are any other issues that need to be addressed, please don’t hesitate to contact me.Best Regards, [redacted]Operations Excellence Manager