Advantage Family Medicine

My wife and I contacted Dr.*** of Mountain View Medical Group to have a family doctorMy wife's visit was scheduled for 1/20/and was on time to the scheduled appointment, at pm, after talking with the receptionist, they stated to my wife that Dr.*** had cancelled all of her appointments for that dayMy wife asked if anyone had contacted her to let her know of the cancellation, and was told that she was contacted the previous evening at 5:pm to tell my wife of the cancellationThe notes on the receptionist desk stated that when they tried to call it stated all circuits were busyNo additional follow up was taken to assure that their patient was notifiedOf course the Doctor's office takes all of our information; email, phone, best number to contact, yet no additional follow up calls the following day from the initial phone call that did not go through, nor any emailsCompletely unprofessional, I understand people have lives and that unexpected life events happenNo compensation was offered for the missed appointment only an apology for the lack of communicationI called to discuss this with a supervisor or manager, none were available for multiple days This complete lack communication and professionalism cost this Doctor Patients that are under the age of looking for a family doctorHer loss