Response to complaint [redacted] "Dear [redacted], we are very sorry you feel the way you do and that you are unsatisfied. We can understand your frustration. We deal with clients daily that are stressed with an inoperable vehicle. That said, we would've never ever ever worked on your car if you hadn't...
given us authorization to do so for the price quoted on the authorization form. We tried to work with you, but you threatened us with a lawsuit and demanded to see a copy of our diagnostic printout which is unusual for this type of pinpoint diagnosis. Needless to say you thought leaving a bad review and this blog was a better way for your to handle this, that's fine, we had hoped we could've worked something more mutually beneficial out. If you decide you would like to work something more mutually beneficial out, please don't hesitate to reach out. We won't hold a grudge and would love to just help you. Best Regards!" Also enclosed is a copy of the signed work order giving us permission to work on the customer's vehicle. Please note the highlighted portion of the work order that states that a minimum of 1 hour will be charged for diagnostic work.
Response to complaint [redacted] "Dear [redacted], we are very sorry you feel the way you do and that you are unsatisfied. We can understand your frustration. We deal with clients daily that are stressed with an inoperable vehicle. That said, we would've never ever ever worked on your car if you hadn't...
given us authorization to do so for the price quoted on the authorization form. We tried to work with you, but you threatened us with a lawsuit and demanded to see a copy of our diagnostic printout which is unusual for this type of pinpoint diagnosis. Needless to say you thought leaving a bad review and this blog was a better way for your to handle this, that's fine, we had hoped we could've worked something more mutually beneficial out. If you decide you would like to work something more mutually beneficial out, please don't hesitate to reach out. We won't hold a grudge and would love to just help you. Best Regards!" Also enclosed is a copy of the signed work order giving us permission to work on the customer's vehicle. Please note the highlighted portion of the work order that states that a minimum of 1 hour will be charged for diagnostic work.