Advanced Roofing Solutions

***, We will get back out there and take a look at these issuesIf I understand correctly, shingles are not laying as flat as they should? I will come out and take a look this weekAgain, I apologize for the delay and will rectify this situation shortly Have a very successful day,

Maam, As I said yesterday night over my text, I was on a story apartment roof all day yesterdayI do not answer my phone in such dangerous conditionsWe had correspondence via text messaging last night and set up a phone meeting time for todayAs I said, my partner has been out for two weeks ( not an excuse), but it does explain the lack of communication from him We are fully prepared and eager to satisfy all of your concernsThe last thing I want is an unhappy clientI appreciate you working with us to resolve these issuesYour patience is also very appreciated Have a very successful day, [redacted] - Co-Owner [redacted] [redacted]

To Mrs [redacted] via the Revdex.com, This is [redacted] with Advanced Roofing SolutionsI apologize for the issues that you have experienced over the past couple of weeksMy partner, ***, has been experiencing some health issues the past two weeks and has been unable to be a work I understand that you have some issues with your new roof system and have had a leak issue that has been resolved but you have some damage inside your residenceI also understand that you are seeking an invoice for the remaining part of this roof? I would like to speak to you directly regarding these issues and resolve them as soon as possibleWe strive for full customer satisfaction on each projectLeaks are inevitable sometimes and it takes a rain to find them, however we will always rectify the issueI am regretful that you have had issues reaching ***, but extenuating circumstances are at play here Lets work together to reach a resolution on this issue and close your project outPlease feel free to contact me with the information provided below Have a very successful day, [redacted] - OwnerCell- [redacted] Office- 210-824-1343Email- [email protected]: WWW.MetalRoofinginSanAntonioTX.Com Facebook LinkedIn Profile

I CANNOT OPEN OR SEE THE ORIGNAL COMPLAINT TO ATTACHMENTS. Please resend and I will review and respond. Thank you

Complaint: [redacted]
I am rejecting this response because:
I have attempted to contact the person who sent the message 4 times today and have been meet with voicemail messages and hang-ups. I have left a message and have yet to be contacted which makes me feel like they aren't taking this seriously. Also, In the message that was sent,a fake excuse was given. I have been dealing with this problem for months, not a few weeks which tells me that this person has no idea the extent of the damage that [redacted] has done to his business. I want someone to take this seriously, not hang up on me. 
Regards,
[redacted]

[redacted],    We will get back out there and take a look at these issues. If I understand correctly, shingles are not laying as flat as they should? I will come out and take a...

look this week. Again, I apologize for the delay and will rectify this situation shortly.    Have a very successful day,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]  This is all I want the business to do for me just fix the problem where the shingles are not laying flat

To Mrs. [redacted] via the Revdex.com,     This is [redacted] with Advanced Roofing Solutions. I apologize for the issues that you have experienced over the past couple of weeks. My partner, [redacted], has been experiencing some health issues the past two weeks and has been unable to be a...

work.     I understand that you have some issues with your new roof system and have had a leak issue that has been resolved but you have some damage inside your residence. I also understand that you are seeking an invoice for the remaining part of this roof? I would like to speak to you directly regarding these issues and resolve them as soon as possible. We strive for full customer satisfaction on each project. Leaks are inevitable sometimes and it takes a rain to find them, however we will always rectify the issue. I am regretful that you have had issues reaching [redacted], but extenuating circumstances are at play here.     Lets work together to reach a resolution on this issue and close your project out. Please feel free to contact me with the information provided below.     Have a very successful day, [redacted]- OwnerCell- [redacted]Office- 210-824-1343Email- [email protected]: WWW.MetalRoofinginSanAntonioTX.Com                               Facebook  LinkedIn Profile

Maam,   As I said yesterday night over my text, I was on a 3 story apartment roof all day yesterday. I do not answer my phone in such dangerous conditions. We had correspondence via text messaging last night and set up a phone meeting time for today. As I said, my partner has been out for two weeks ( not an excuse), but it does explain the lack of communication from him.  We are fully prepared and eager to satisfy all of your concerns. The last thing I want is an unhappy client. I appreciate you working with us to resolve these issues. Your patience is also very appreciated.   Have a very successful day,    [redacted]- Co-Owner  [redacted]

I had a water leak coming from my chimney and roof juncture. I initially contracted a chimney repair specialist to fix the leak, but his attempt did not fix my leak. Searching for alternatives, I asked a previous contractor who install hardwood floors throughout my house, if he knew and could recommend someone to solve my roofing leakage problem. He recommended Troy at ARS.

Troy came over, assessed the problem and told me that he could repair the leak without having to replace the entire roof or roof section. He gave me a fair price range estimate to do the repair within a reasonably quick schedule as well. He was able to perform the roof and chimney chase repair work professionally and within the price range and schedule that he estimated. His repair job looks great, and best of all, I have had no leaks since. I would definitely recommend ARS to anyone who need his or her roof repaired or replaced, and wants quality work done at a fair price from an honest roofing contractor.