Advanced Roofing & Raingutters

Initial Business Response /* (1000, 9, 2016/04/04) */
Contact Name and Title: [redacted], Owner
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
The client is requesting that we repair work that we did not do. This is not only not our responsibility, but it is...

a liability. The reroof inspection was not passed because the rafter beams were removed and the county of Madera required that they be returned to the original form (put them back). Our company did not remove the rafter beams, Mr. [redacted] removed them and is therefore responsible for the changes required by the county. This client still has an outstanding balance for the work that was completed as well. We are happy to request a re-inspection once the client has made the required changes. We are also willing to waive the charges for the additional work completed to facilitate the process. We made several attempts to work with the client since the first failure of inspection but the client was unresponsive. The client had other work done on her home at the time of our reroof work; this causes concern of possible tampering. We made every effort to work with the client in a timely manner and we're flexible with them so they could work on multiple projects on their home while we were in the process of completing our work. We ask only for what is fair in compensation and have made consistent efforts to help in any way we can. Please feel free to call with any questions.