Advanced Dental Specialists

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] They are ignoring the fact that they did not properly discussd to me what they were going to do I will now be forwarding this on to regulatory agencies and possibly a lawyer They are dishonest and incomplete I refuse to pay them anything further Regards, Justin [redacted]

We thank you for bringing this matter to our attentionWe apologize that our services have not yet met your expectationsWe look forward to working with you on a solutionDue to Wisconsin privacy and HIPAA regulations, I am unable to respond to this complaint on behalf of Advanced Dental Specialists without proper authorization from the complainant directing Advanced Dental Specialists to reveal protected health information (PHI) to the Revdex.com Upon receipt of a signed release form, Advanced Dental Specialists would be able to respond to the Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]  They are ignoring the fact that they did not properly discussd to me what they were going to do.  I will now be forwarding this on to regulatory agencies and possibly a lawyer.  They are dishonest and incomplete.  I refuse to pay them anything further.
Regards,
Justin [redacted]

As stated in the previous responses you received from our Quality Assurance Department after you filed a formal grievance, your account has been reviewed. You were referred by your general dentist to our oral surgeon for removal of your tooth. Charges were appropriate, reasonable, and customary for the necessary procedures completed. Your insurance company was billed accordingly. A treatment plan, consent, and financial agreement was signed by you prior to the appointment. Although we acknowledge your frustration regarding your dental benefits, your request for the charges to be removed from your account will not be honored. Per our financial agreement, you agreed to being responsible for any charges not covered by your insurance. The services were provided in good faith. The code used for a surgical extraction is not relative to sedation being received or not, the time that it takes for the procedure to be completed, or pain level experienced after the procedure. The code for surgical extraction is used when the removal of the tooth requires specific procedures to be done, which our review shows were completed and necessary. We are pleased to hear that the procedure went quickly, and was painless for you.
We again thank you for bringing this matter to our attention. Please know that we take your feedback very seriously and will use this to better focus our efforts to meet the needs of our patients.

Dear Mr. [redacted]:   It has been brought to my attention that you had a less than satisfying experience at our Advanced Dental Specialists – Bayshore location. I would like to thank you for sharing your concerns about your experience with us. Advanced Dental Specialists strives to provide our...

patients with the best possible dental care and outcomes.   While it does appear that the billing concern you had has been resolved, please accept our apologies for any inconvenience this matter may have caused you. Please know that we take your feedback very seriously and will use this to better focus our efforts to meet the needs of our patients.  Thanks again for taking time to share your concerns.   Best regards,   Kimberly [redacted]
[redacted]

We thank you for bringing this matter to our attention. We apologize that our services have not yet met your expectations. We look forward to working with you on a solution. Due to Wisconsin privacy and HIPAA regulations, I am unable to respond to this complaint on behalf of Advanced Dental...

Specialists without proper authorization from the complainant directing Advanced Dental Specialists to reveal protected health information (PHI) to the Revdex.com.  Upon receipt of a signed release form, Advanced Dental Specialists would be able to respond to the Revdex.com.