Advanced Community Services

I was given a written confirmation about a reservation with the community clubhouse and then 2 weeks before my event they cancelled my reservation, said that the time slot I reserved was no longer available. And said that they would do nothing about the reservation being cancelled leaving me no place to hold my large event.

Advanced community has continually overcharged my account as well as tried to bill me for late fees even though I was on auto pay. There have been a few months where they did not bill my account but charged late fees I assumed the first time this happened it was because of the overcharge but that was not the case I had tried to contact the company on multiple occasions and never heard back and as of April 2019 they shut off auto pay. I called their office to try to see what happened and to my surprise a woman answered but couldn't give me any answers. She just kept saying ummm. May came and again no money was taken out so I posted an action Item and when I went to check back to see if there was any kind of response it had been erased. I am extremely dis satisfied with Advanced Communities lack of professionalism and book keeping. They are a useless company who should either help make the neighborhood a better place or be shut down for their fraudulent activities

Misinformation was provided about my account status which lead to my account being hit with a late fee. After several calls into the company, they insist the fault is mine. They informed me that all calls are recorded. If they were to listen to the call, they would hear their employee tell me the payment was received and that my account's standing was in good standing. Because this information was provided, I believed them that my account was in good standing and didn't worry about the fee until I received my next month's bill showing the late fee. The conversation occurred on April 10th, late fees are assessed on the 25th. Had I been given correct information, I would have had time to correct the problem from my end.

They have told me that they'd listen to the call and follow-up with me more than a week ago, and I have yet to hear back from them in regards to listening ot the call. Any attempts to reach out by email and other calls have been met with rude interactions with associates (despite me being calm on the calls).

Advanced Community Services no longer services my HOA (Fawngrove). On January 14, 2019, I paid $1,723.62 for my quarterly HOA dues after receiving an automatic reminder to pay (via Paylease). My pay lease confirmation number of payment/transaction ID is ***. On February 27, 2019, I realized that Advanced Community Services was no longer servicing my HOA. I called and spoke with Rachel. Rachel advised me that Advanced Community Services had my money in their account and that she would be mailing me a check that day for the HOA fees sitting in their account. I never received a check. I then followed up with a phone call to Rachel about the status of my refund on or about March 8. I was told by the receptionist that I would receive an update by the end of the day. No one ever called. I then called on March 29 and was told Rachel was busy and she would return my call. My call was not returned. I called again on April 4, 2019 and was told that Rachel was not available. At this point, I have no refund and I have no status on the process to obtain a refund. It is unacceptable that Advanced Community Services is holding my funds that they admit are not entitled to but will not refund me or even respond to my inquiries.

Neighborhood financial statements haven't been uploaded in years. When I ask where the money for the dues goes, I get the run-around. When I ask if I can attend the meetings, I get the runaround. When I pressed the issue, I was provided a two year old P&L budget overview. The ONLY thing I see they did was provide a dumpster. 73% of the dues goes to managerial fees. There is no itemized list of what that means. I feel trapped and like I don't have a voice in my own neighborhood. Meanwhile, the neighborhood is filling up with rental properties (which I didn't think were allowed anyway) that make the neighborhood look run down and unkempt.

I'm the president of an HOA in Murray. We have had ACS as our property management company for several years. They are excellent to work with. Our property manager is personable, approachable, and responsive. He is familiar with our community along with its various challenges and problems, and provides pertinent suggestions and advice!
In addition, ACS is knowledgable about HOA legislation that helps guide us in decision making. We appreciate the yearly seminar they hold to pass on any changes in HOA laws and general information we should be aware of. Overall, a very good working relationship has been developed between our HOA board and ACS.

I had listed my condo for sale in June 2018 and we were going to close on it a month later. The buyers were using an FHA loan, which FHA loans have been used in the past to purchase homes. When it was time to close we had found out that my HOA was no longer FHA certified. My agent and I had both called Advanced Community Services to get answers as to what happened, and we were both told that I needed to file an action item on the website. I filed an action item and still did not get a response. The buyer's agent had also called ACS to get updates as to what happened and if we could get re-certified. Still, nobody got any answers. My agent called and talked to HUD directly and apparently, there was an FHA payment that was missed. This lead to the cancellation and a re-application to be re-certified again. We were finally able to get an answer from Yosdel (Board Member at ACS) stating that they had re-submitted an application at the beginning of July. My buyers were very excited to buy this home and were willing to hold out for it. We were extending our contract and signing new addendums. I asked Yosdel if she could check the status with HUD and see where they were at in the process. She messaged me days later and stated that they called and HUD was going to follow up the next day and that she would get back to me. It had been days and still no answer or update from Yosdel. I had let her know that the process of selling my home was on hold because we needed this information. On September 17th my buyers backed out of the buy. They were sad because they still don't have a home but stated that they did not want to risk working with ACS because of the experience that we had with them so far. I let Yosdel know that my buyers backed out and asked for an update in case I had future buyers that may be wanting to use an FHA loanl. Still......NO answer. My agent has reached out to other agents who are representing clients in my complex who have had the same struggle as we are.

I have been in contact with their costumer service for over a month now trying to resolve a billing issue. This issue originated in September 2017 when inaccurate record keeping occurred and caused my account to appear to be delinquent. I contacted an employee "Susan" at the time and she resolved the issue in December 2017 showing that my account had been overcharged and I had a balance of $360, I have emails and receipts proving this. I have been paying my HOA in full on time every month since then; January 2018, February 2018, etc. I have receipts and bank statements showing this. This month September 2018 I finally decided to use my account credit of $360 to pay my $200 HOA fee and still have some left over. I contacted Advanced Community Services to let them know this is what I wanted to do with my credit and they told me my credit was already "used". I asked them how this was possible considering I've been paying their web portal. They asked for documents proving this. I have sent them receipts directly from their web portal, invoices, and bank statements all showing the payments I've been making, in full since January 2018. They claim none of these exist. And that somehow my credit is gone. Despite the fact that I can prove to them with bank statements that money is being pulled from their web portal; I don't know what they do with it or where it goes, but the money is certainly coming out; they claim they have no record of this. All I want is my $360 credit back on my account, used to pay $200 September 2018 HOA dues and the remaining $160 on my account for next month. I just want this issue resolved after over a month of disputing it, sending them receipt after receipt, and bank statements over and over again, which they claim is what they need to resolve the issue yet it continues to go on.

We live in an HOA which was, until November 2017, being managed by Advanced Community Services (ACS). At this time, our HOA signed a contract with a separate management company.

In both January and February of 2018, ACS wrongfully and illegally withdrew funds from my checking account, even though the account was supposed to be closed. The amount was $49.50 for each transaction.

After the January withdrawal, I thought it was an error on the part of our new management company, so I had the withdrawal retracted since I had already paid my January fee with the new management company. When it happened again in February, I did more investigation, at which point I discovered the funds were being withdrawn illegally from ACS.

Since I retracted the first payment, ACS only owed me for the February payment of $49.50. After several weeks of poor communication, denial, and inaction, they finally issued a payment of $34.50 to our new management company, stating that they would not pay the $15 bank fee imposed to them by my retracting the illegal January payment.

Not only should ACS be held accountable for illegally withdrawing the funds in the first place, they are refusing to issue me the additional $15, even though the fee is the consequence of their own illegal actions.

This company is a joke. They are totally unresponsive and rude. Our residents have had nothing but trouble from them. Personally, I've been calling them and submitting their required "Action Items" (their preferred method of communicating with customers) for months to get an error that they made on my HOA dues bill resolved, and it is still not done. Stephanie in their office is rude and unhelpful, continually dismissing requests for help, refusing to help over the phone and demanding that I 'submit an action item' if I want help, and telling me she is 'not going to sit here and give me every manager's name' when I try to get help with someone who is obviously more empowered to help customers than she is. DO NOT go with this company for your property management. You'll be sorry if you do and your residents will hate them.

I have paid balance due 3 times in the last couple years and have had my account on ach autopay and it still says there’s late fees and overdue balances . They are a scam and tell me they are going to fix the balance and never do so I continue to have a blance due. They continue to run me through the wringer each and every time I call in.

ACS (Advanced Community Solutions) manages our HOA. We had an issue with our account where one month (November) our statement had an ending balance of ($240)and the next month's statement showed we started the month (December) off with a ($20) credit but ended that month with owing $410. Our HOA fee's are $120! I know there were issues regarding two stopped checks which we notified ACS that we were stopping them and on that same day we told them we would stop payment we made a credit card payment online to cover the amount of the checks plus next months HOA dues. They proceeded to post two separate returned check fees in the amount of $175 each but these fees were never printed on our statements nor did we receive an invoice. I question when they actually post things to the accounts and the accuracy of their posting because I was told per the phone call their were things posted on my account that I never saw on our statement. During this time we received a check for $25 with the reference as "returned check issued" but they wrote it payable to our address not a name and hand wrote our address on the check. Of course the bank didn't cash it and when I contacted ACS they said you actually have a credit of $190. It wasn't until I received the December statement showing we owed $410 (this was just days after they sent me a check for the $190) that I contacted them through their Action Item process to figure this out. They even said that they don't send refunds but apply them to the account so why did they send a check to me?The amounts that were given to me in my action item response conflict with the statements and what I was told by Stephanie over the phone regarding our account. We were told the $190 credit should have been entered as a charge/debit so that was why there was a $190 amount invoiced on the December statement. We never received an actual invoice for that and I find it concerning that the check sent to us was not listed on our statement for that month showing a payment made out

I serve on the HOA advisory board in my neighborhood which ACS manages. They've been great to work with! They listen to our concerns and have been doing a great job of monitoring the neighborhood and enforcing the rules of our HOA. We moved to an HOA specifically to avoid ugly yards and streets full of cars. It's great to see the management company work to make our neighborhood a beautiful and safe place. Concerns and questions are answered VERY promptly through the online portal. Even my one billing issue was very quickly resolved with no problems.

I am a homeowner at Hidden Creek in Park City, UT. For a short time ACS was the property management company for this property. The relationship was severed August 1, 2017. On July 27 a bill pay was submitted to ACS for my August dues. ACS cashed the check and the funds cleared my account on August 3. They never posted the funds to my ledger, they did not forward the funds to the new HOA, nor did they return the funds to me.
In the simplest terms ACS stole $450 and has refused (after countless phone calls) to return to funds to me or forward to the new property management company. I have the proof of payment and copy of the cashed check which I told them I am happy to provide -- the office hung up the phone on me. This is behavior is outrageous. Not to mention, criminal and illegal. I have reached out to ACS countless times since July in an effort to rectify this situation and nothing. Not so much as a call back, a phone call, a text, or an email. This company is nothing other than a bunch of crooks and criminals.

Since Advanced Community Services took over from Parker B in the Murray, UT, Willowbrook HOA fees, I have not received a single monthly statement to my postal mailbox, email inbox, or junk email. I had always received and faithfully paid every month to those statements with Parker B. For months, I had simply assumed that things were glitched or were incorrect on ACS' end and would fix itself. Instead, I had been issued a "FINAL WARNING" statement saying that I owed $1000+ and that, if I didn't pay them within a few months, I would be sent to collections, significantly adding to the costs.

I had not been sent any warning before this FINAL WARNING statement, making this rather insulting already. In response, I had raised an action item (ticket) and contacted the office. The receptionist was kind and provided me a statement including all fees due, but it was not the kind of detailed statement that I was used to from Parker B, which used to list water, trash, parking, and other fees. This only listed the HOA fee (which was larger than anticipated) and generalized fees without details. For the next two months, I continued almost begging to have this issue fixed, but Ryan B, the manager, has only responded saying "they are sending you those statements." To this day, I continue to receive nothing in my email or mailbox from RELMS, ACS, or any business related to my monthly statements. I have asked and reminded Ryan to get me in direct contact with RELMS to resolve this issue myself, yet Ryan did not respond to that request.

Since the beginning, I have expressed that I am more than willing to pay every penny of the HOA fees as long as I receive each monthly statement indicating in details what I owe. An agreement was written which I wrote that I would have willingly signed and paid out within a five month period if I had first received my statements, yet Ryan continued to fail in providing those to me either manually or automatically. I have called twice to his office and requested by action item that he call me back; still, he has not picked up the phone to speak to me. During all this, he has responded with such delayed replies and carelessness to the point that nothing has been resolved, and he has now put me toward a collections agency, upping significantly the costs of what I owe.

I am left angry, stunned, and completely disgusted with frankly little left to do other than go beyond him to resolve my issue. I have made a complaint to corporate, I will likely be visiting the board meeting tonight, and will be looking into other legal action. I don't know what else to do.

Thank you

This business who services our community has claimed they control the 'public' streets and will issue violations related to parking. They vandalized several vehicles, selectively and non exclusively. They placed parking stickers which contain an adhesive that is next to impossible to remove, stating " this vehicle is parked illegally and is subject to towing and impound" A police report was filed, the officer stated this are public streets and you may park here. ASC contends they alone control the streets and they will do want want they want. When asked why selective vehicles were targeted they stated they ran out of stickers. I have been parking on the street for over a year without such unlawful harassment,discrimination or notification. I believe this is an act of terrorism and bullying targeting a selected few. Only around 5 cars were targeted out of hundreds. Their representative J. Johnson is of no help displaying a narcissist attitude. There is no signage posted at the entry streets which are required by law. They do not have the legal right to police the public streets. ACS ignore blatant violations within the community taking no action. ACS does not maintain the public streets nor own the public streets. Note: I am a visitor to the community and am handicap.

HOA's have a reputation for being difficult to deal with in a professional manner. But this HOA is ridiculous for assisting with issues/disputes regarding matters with the community. Not only do they not enforce ANY of the rules/regulations specified in the CCR's, just look at my neighbor's weed & vole infested yard for reference. I am a local Realtor out here in Eagle Mountain, currently representing a client who has been having very bad financial problems for the past year. Not only did the HOA take their time to respond in request for final payoff amounts for my client, but tacked on THOUSANDS of dollars to release the lien. After pleading with them to reduce the amount due to the seller's inability to financially cover the costs, with them having the knowledge that if the property does not sell, it will foreclose, and they get NOTHING. They continued to say that the costs can be deducted from my commissions.. In order to resolve this issue we did JUST THAT, for the second time we reduced our commissions and the buyer even agreed to pitch in. After written confirmation that everything has been settled through the HOA's attorney's/collection's agency, they sent out ANOTHER email stating that the seller is required to pay a "Community Enhancement Fee" for 0.5% of the sales price. In response to this request I attempted to speak with the "Project Manager" in charge of the sub division, she refused to speak with me, using her "assistant" to relay information back and forth only to tell me that they are not responsible for this fee, EVEN THOUGH their name is spelled out on every page of the email I received regarding this "community enhancement fee". This HOA seems to do nothing but collect fees and do ABSOLUTELY NOTHING to better the community.

We just purchased a condo in the Willow Springs units. I have been trying to make contact with the HOA via telephone and no one ever answers. I am persuaded to believe that there is no one on duty nor anyone who cares. The management company manages so many condo units that they simply don't have the time to do a good job.

Advanced Community Services (ACS) is the property manager for the condominium complex I own a rental property in (Prescott Condominiums, 160 S 600 E, Salt Lake City). Last summer I alerted them, in an email, that I had employed my own property manager for my rental unit and that they should be in contact with that property manager. They failed to follow these instructions, which has resulted in a bill going unpaid for many months and an associated $135 late fee. (They had continued to send sporadic statements to an email address I rarely check. I rarely checked this email address because I was paying property managers now to deal with my communications and property). Once I discovered the late fee I asked them to waive it since the erroneous fee arose from their failure to communicate with my property manager, as I had requested. ACS is refusing to help, is refusing to work with my new property managers unless they get a call from me, and is now refusing to take a call from me! I am now trying to comply with their requests as much as I can, but each step of the way they throw up a road block, in what appears to be to teach me some type of lesson!! (For example, they have said in an email that only the HOA Board is allowed to waive late fees. Astonishing since this late fee arose from their failure and not the HOA Board. I emailed who I thought was on the HOA board and CCd ACS. ACS then rapidly replied that that person is no longer on the board, but didn't forward me the contact info for the new HOA Board!) ACS is clearly not taking responsibility for failure to perform their service, and is blocking my ability to resolve the matter.