Advanced Basement Solutions

Review: I hired advanced basement solutions to place in a French drain system. To get business, they were professional at the start, then it went downhill quite fast. Once the contract was signed we scheduled a date for the team to arrive, which they never showed up for. I got a call apologizing an they arrived another day. While they were here they broke my sewer pipe and attempted to cover that happened up but someone arrows home early. I asked for a letter to be written that they did in fact break the pipe an was rudely asked by the owner why I would want such a letter. After that I came home to see cigarette butts an garbage covering my driveway and two of the workers making derogatory statements about myself and the own company they work for. Stating the owner drinks constantly while attending to work rated business and the "short fat wife" just wants money and does not care about their quality of work and so on. As I walked inside there was an abundance of dirt in my carpet and dust everywhere. A plastic cover should have been placed over the entrance to the area being worked on. After that I got a call I owed additional money for the project because of a radon system the marketing rep did not factor in the equation since it would need sealed up. owners were extremely rude and acted as if it was my fault their person who did the initial quote was liable for these costs. Seems like an ongoing scam that this is what this company does. Yesterday I noticed my radon machine has a gaping crack in it and now the vacuum is not functioning correctly which means toxins are leaking into the house now. After all of that the workers broke my garage door sensors and I once again had to call regarding that which led to another rude conversation with the owner in which she stated it is not a big deal and it would be minimal to correct. This has been nothing but very unprofessional service and I would not recommend using this company to anyone and neither will many real estate agents here.Desired Settlement: I want reimbursed for the money I am going to pay for a professional to correct my radon system, garage. I do not want these people in my home again.

Business

Response:

I have emailed Ms. [redacted] to resolve the complaint. I asked that [redacted] has a chance to look at the work that was done and has a oppertunity to resolve any complaints.

Note- Ms. [redacted] has not made any payments for the work that was done and owes our company $4945.00.

I will respond to the Revdex.com again after We meet with Ms. [redacted] to review the job.

Advanced Basement Solutions

Consumer

Response:

Yes this is true the company has not received payment until the job is complete and a licensed contractor is in my home to fix my stairs which has began to cave in due to the work crew channeling under the steps and not supporting from underneath. I have requested they submit a claim to their insurance and they are making it very difficult in doing so. I do not prefer the husband whom is not a structural engineer or contractor correct the work on the steps. What person would issue payment for a job not completed or a job that has many issues to correct such as damages? I did not mention the hand prints on my walls, crew members initials in the dried concrete, or many of the other cover a. I am not picky, just prefer my home and steps be made structurally sound as was previous to this company entering

Business

Response:

We have an appointment scheduled for Saturday August 24th to meet with Ms. [redacted] and review the work that was done. I will email you on Monday August 26th with the results.

Business

Response:

Hello,

[redacted] reviewed the job over the weekend. [redacted] and [redacted] came to an agreement on how to resolve the complaint. I emailed [redacted] to schedule a time for service and due to a family situation she is not available for a few weeks. The steps need to be raised an inch and secured. (This could not be done the day that system was finished because of wet concrete.) We will clean the carpet on the stairs. ( If her new carpet is not installed). I will email you again after final service is complete. Thank you for your assistance.

Advanced Basement Solutions

1200 Herminie West Newton Rd

West Newton PA 15089

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