Advanced Auto Parts

I purchased a purolator oil filter for a 99 Lincoln town car Cartier . I prefer the purolator oil filters because they are the best . Advanced auto is the only auto parts store that I can find them . Well they looked on their computer to find the match for my engine and the computer was mistaken . I understand that is not the employees fault at that point . So when changing my oil I removed the oil filter to discover it was different . I immediately took both filters up to the store to make an exchange . The employee gladly refunded my money but I just wanted the correct oil filter . Then he proceeded to ask me my make and model of the car to look it up on the computer . I explained that that’s how I got the wrong part in the first place and that I brought in the correct oil filter just look up the product # . Well he still insisted on looking it up on the computer to no avail . I pointed at the part # on the side of the oil filter and something clicked and he went looking for it but apparently not a single store in Huntsville had the purolator filter I needed in stock . Considering my car was on a jack in my driveway I consented to just get another brand that matched so as to get my car off the jack . He decides to get back on the computer and look up my make and model only to be directed to a different brand still wrong size . I asked him is there no way match this filter I brought in to a different brand and he said no . Frustrated I went to Oriellys down the street, brought my old filter in there , and asked him same question as I asked your employee. He said what’s the part # , looked it up on his computer, and in 2 min I was on my way back home to install a wix oil filter in my Lincoln. But all those Fram filters you had on the shelf I’m sure there could have been a Fram filter going in my Lincoln damn near 40 minutes prior . Just saying. Terrible management . You may rethink your training of employees . I guarantee you I could’ve found a matching part in that store and I’ve never worked at an auto parts place in my life . It’s just common sense . Cross reference the part number . SMDH .

Went to the Leitchfield Kentucky location and ordered two wiper arms,picked them up the next morning,put one on in a minute three associates couldn't get the other one on,so they took a hammer and beat it on,messing up the linkage,they pulled the hood,took the cowl panel off,fixed it,didn't close the hood,going across town hood blew up on Truck did 1383.00 damage to truck!

My son's purchased a battery with a "Nationwide" warranty but the south parkway location refused to return it even though everything is within policy.
Purchased a battery from the Moore's Mill location but the south parkway location refused to return it even though it is within the company's return policy.

My name is *** and live in Huntsville, Al. I called several times and went to your store 2 times, located on Bob Wallace Ave, Huntsville, Al. I explained to the technician what I needed and that I verified that I had long time warranties on the items I needed. She looked them up and said she saw no parts in her system like that and that she only saw a radiator for me with a lifetime warranty. The last time I went to the store, I took my document showing that those items were warranted and they tried looking for the items again. The said the system that they used had recently changed over and customer have been experiencing difficulties. He then told me they guy who printed the information, he couldn't get in touch with him and I could come back by 9-14-19 to discuss it with him. My problem is two fold, in that he questioned the other lady if my name was on the document, then he wanted to ask the other guy before doing anything about. I am a consumer and have found Advanced Auto to be my choice for auto parts. To be humiliated and then asked to come back the next day to talk to another guy clearly establishes a lack a trust at this store and members of the community. As a result of being turned away and unable to fix my vehicle, I have had to leave my vehicle in storage at the rate of $8 per hour and rent a vehicle for $102.