Advanced Auto Parts

Jade Air came out to my home and diagnose the problem, they were out the next day and they installed a whole new systemThe installers were very pleasantweeks later I noticed that the emergency spout dripping, Houston there is a problem, Called Jade Air, I advised that it was not critical- but it needs to be taken care of,I Advised to" come out in the morning when its cooler"They arrived, not at 9am as agreed, but at 10:am.They fixed the issue that should of been done the first time.After they left, Called again- there was a lot of noise coming out of sink, Advised of problem, they fix the problem.Then Jade Air Called and said that I was rude to his employees,I was never rude to the employees, I was angry with the person over the phone who accused me for being rude.I have spent large amount of money to have the job done correctly, and was lied to about the time of arrival and had to call back several times.Jade needs customer service skills and do the job right the first time

We used Ron's when we previously lived in the Greenville areaThey did a satisfactory job on carpet cleaningSince returning to the Greenville area from a number of years in the Memphis area we decided to use Ron's to clean oriental rugs that had been soiled by petsThe price for this cleaning, deodorizing service is very reasonableHowever, the rugs came back looking just as bad as they did when they were taken in and the odor is still in the rugsWe had this service performed on a larger rug in the Memphis area and the stains on the back came off and the rug looked clean and the smell was completely goneI am not sure if Ron's does not have the proper equipment to do a good job but they completely failed in my opinionMy husband returned the rugs and talked with RonHe reluctantly agreed to redo a small rug but was adamant that the rug had been cleaned and deodorizedThey have not only lost my business as far as rug cleaning, they have lost my carpet cleaning business

I highly recommend Jade Air for all of your air conditioning needsThey are customer oriented, professional, and give a great value for their serviceI had come out to diagnose my air conditioner problem, and within one day, my home was cool after replacing the motor and capacitorWord of mouth is the best way to rest assured you can trust a businessI have full confidence in their service and will continue to use them in the future, when necessary!
I RATE THEM OUT OF 10!

I ordered a new part for my car on a friday 11/24/and was told it would be at that store later that afternoonBetween and 4pmWe went back up there aroundthat night and it wasnt there They said the part was never ordered and they were going to order it right then and to call back around am the next morningWe did and they said it would take 3-days to get the part to the store and they would call when it was in they said it should be tuesdayWe went tuesday and the part still hadnt come in to call back in the morningWell the next afternoon I called up there and the part had finally come inWe went to get itEverytime I called or we went up there they were rude and short with us and we had spent 100$ to be treated like thisWe installed the part a sensor and it started throwing new codes and my car wouldnt pass the inspection so we tried to take it back friday night after getting a printout fron Autozone reading what codes it was showingThey said they couldnt d

Initial Business Response /* (1000, 10, 2015/11/16) */
Mr *** came into the Schererville Indiana store on 10/and received a full refund on his purchase Advance Auto does not have a labor reimbursement policy for retail customers, and normally there is no additional compensation in the event
the customer purchases a wrong or "defective" partThe part would be, however, eligible for a return or exchange The District Manager, Bryan, did speak to Mr *** about the situation He apologized for the confusion and and told Mr *** that he would have the GM reach out to him to discuss further and see if the GM was willing to do anything beyond a full refund Lupe, the GM of the Schererville store, decided that because of all the confusion, he would offer Mr *** $for his inconvenience, as a gesture of good faithAgain, this is not practiceLupe spoke to Mr *** on the phone and offered him the $for his inconvenience Mr *** told Lupe that would work, and they arranged for Mr *** to pick up the money Mr *** called back minutes later and told Lupe he thought about it, and that was not enough He said that he wanted $or he was going to sue Advance Auto Parts Lupe said that he was not authorized to do that Mr *** then called the Advance Auto Parts corporate office demanding the $ The corporate office contacted the district manager to verify, and informed Mr *** that Advance Auto would not be paying him the $he was demandingWe are glad Mr *** was able to get his window working again, but regret that we were not able to meet his demands The store has verified that Mr *** received a full refund for his purchaseThank You
Initial Consumer Rebuttal /* (3000, 12, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was already told by Brian, the district manager that the company would reimburse me for the part and give me the new (working) part for free, this should be in the company phone records if they record the conversationsThey DID NOT do what they said they would doI was forced to go buy the part from a competent company after driving back and forth for hours because of this company's incompetence, therefore Advanced couldn't just give me a partThe dollars I require is for the price of the part and my business time and gas wastedBreaking down the price of the part from leaves about dollars leftDoes Advanced auto think wasting 1/hours of my business time driving back and forth, is not worth dollars? This is business, not personal and I have a legitimate reason to seek damages because of the verbal contract that was broken by Brian, the company representativeKeep in mind that Advanced Auto tried to sell me a used part, passing it off as NewDoes Advanced Auto think it can try to sell a customer a used part, masquerading as a new part, that this is legal? That's called DECEPTIVE PRACTICES and I have legal standing at this point to make a valid claim if I so chooseI am making a reasonable effort to resolve this issue, however I will not continue this much longer before filing a claimIs this the kind of public advertising Advanced Auto wants? They waste hours of someones time, only to renege on a verbal contract and then on top of that, try to sell a customer a used part, telling the customer its new? Advanced auto needs to think clearly on their next move as I have zero to lose upon filing a claim

Initial Business Response /* (1000, 10, 2015/11/16) */
Mr [redacted] came into the Schererville Indiana store on 10/21 and received a full refund on his purchase. Advance Auto does not have a labor reimbursement policy for retail customers, and normally there is no additional compensation in the event...

the customer purchases a wrong or "defective" part. The part would be, however, eligible for a return or exchange. The District Manager, Bryan, did speak to Mr [redacted] about the situation. He apologized for the confusion and and told Mr [redacted] that he would have the GM reach out to him to discuss further and see if the GM was willing to do anything beyond a full refund. Lupe, the GM of the Schererville store, decided that because of all the confusion, he would offer Mr [redacted] $40 for his inconvenience, as a gesture of good faith. Again, this is not normal practice. Lupe spoke to Mr [redacted] on the phone and offered him the $40 for his inconvenience. Mr [redacted] told Lupe that would work, and they arranged for Mr [redacted] to pick up the money. Mr [redacted] called back 20 minutes later and told Lupe he thought about it, and that was not enough. He said that he wanted $150 or he was going to sue Advance Auto Parts. Lupe said that he was not authorized to do that. Mr [redacted] then called the Advance Auto Parts corporate office demanding the $150. The corporate office contacted the district manager to verify, and informed Mr [redacted] that Advance Auto would not be paying him the $150 he was demanding. We are glad Mr [redacted] was able to get his window working again, but regret that we were not able to meet his demands. The store has verified that Mr [redacted] received a full refund for his purchase. Thank You.
Initial Consumer Rebuttal /* (3000, 12, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was already told by Brian, the district manager that the company would reimburse me for the part and give me the new (working) part for free, this should be in the company phone records if they record the conversations. They DID NOT do what they said they would do. I was forced to go buy the part from a competent company after driving back and forth for 6.5 hours because of this company's incompetence, therefore Advanced couldn't just give me a part. The 150 dollars I require is for the price of the part and my business time and gas wasted. Breaking down the price of the part from 150 leaves about 60 dollars left. Does Advanced auto think wasting 6 1/2 hours of my business time driving back and forth, is not worth 60 dollars? This is business, not personal and I have a legitimate reason to seek damages because of the verbal contract that was broken by Brian, the company representative. Keep in mind that Advanced Auto tried to sell me a used part, passing it off as New. Does Advanced Auto think it can try to sell a customer a used part, masquerading as a new part, that this is legal? That's called DECEPTIVE PRACTICES and I have legal standing at this point to make a valid claim if I so choose. I am making a reasonable effort to resolve this issue, however I will not continue this much longer before filing a claim. Is this the kind of public advertising Advanced Auto wants? They waste 6.5 hours of someones time, only to renege on a verbal contract and then on top of that, try to sell a customer a used part, telling the customer its new? Advanced auto needs to think clearly on their next move as I have zero to lose upon filing a claim.

Jade Air came out to my home and diagnose the problem, they were out the next day and they installed a whole new system. The installers were very pleasant. 5 weeks later I noticed that the emergency spout dripping, Houston there is a problem, Called Jade Air, I advised that it was not critical- but it needs to be taken care of,I Advised to" come out in the morning when its cooler". They arrived, not at 9am as agreed, but at 10:30 am.They fixed the issue that should of been done the first time.After they left, Called again- there was a lot of noise coming out of sink, Advised of problem, they fix the problem.Then Jade Air Called and said that I was rude to his employees,I was never rude to the employees, I was angry with the person over the phone who accused me for being rude.I have spent large amount of money to have the job done correctly, and was lied to about the time of arrival and had to call back several times.Jade needs customer service skills and do the job right the first time

We used Ron's when we previously lived in the Greenville area. They did a satisfactory job on carpet cleaning. Since returning to the Greenville area from a number of years in the Memphis area we decided to use Ron's to clean 4 oriental rugs that had been soiled by pets.
The price for this cleaning, deodorizing service is very reasonable. However, the rugs came back looking just as bad as they did when they were taken in and the odor is still in the rugs. We had this service performed on a larger rug in the Memphis area and the stains on the back came off and the rug looked clean and the smell was completely gone.
I am not sure if Ron's does not have the proper equipment to do a good job but they completely failed in my opinion.
My husband returned the rugs and talked with Ron. He reluctantly agreed to redo a small rug but was adamant that the rug had been cleaned and deodorized.
They have not only lost my business as far as rug cleaning, they have lost my carpet cleaning business.

He was so nice I would recommend him to anyone I had a problem with my a/c unit an just had a question an he followed me step by step to get my unit from leaking thanks so much Jades Air