Advanced Alarms

On Sept 29, 2019, our office received a call from the complainant stating that they had an alarm system in their home that we had installed years ago in a house that they had purchased. She stated that her alarm was going off and she needed someone to come and stop it. She also stated it was urgent due to the fact there was a baby in the house and a person with disabilities.

I left a job site that I was working on and rushed over to their house to help them by silencing the alarm. There were several people in the household, both ladies and men. I did inform her that she would be charged for this service call. She wanted us to proceed with killing the system. I then killed the system to stop any further noise. It was difficult to get into the control panel due to the locking screws being covered by a door frame that had been added around the electrical and alarm equipment. We had to use pliers to remove the screws because we could not fit in a screwdriver. She also asked me to look at there camera system and to check an online issue they were having. I informed them that I would look at it when we came back to redo there alarm panel. I needed to get back to the job I had left to come and service their emergency.

They were also having an issue with there rogers cable and we plugged in a electrical plug that had come loose in the electrical closet where the alarm panel was. I don't know if we had disturbed that plug or maybe they had when they had possibly attempted to stop the noise from the alarm.

After we killed the panel she asked if they signed up for monitoring of there alarm system would we wave the service call fee. I told them we could probably work something out but that we do not give away free alarm systems and that they needed a new alarm panel and keypad. Even though we don't give away free alarm systems we agreed to give her a system for $25.00 per month for a 2 year term including the alarm panel, keypad and smoke detector. She agreed to this but a few days later asked if she could do a one year term or how quickly she could get out of this agreement in case they decide to move. At this point we needed a 2 year commitment for us to recoup our expenses. She did not want to do 2 years and started to ask us to restructure our deal. At this point we decided not to move forward with this person thinking we may not get paid. We informed her that we no longer wanted to do business with her and that she would be invoiced for the service call.

She had given me $20 when I was on site which I took as more of a tip but we put it against her invoice.

On Saturday January 4, 2020 she called our office looking for our receivables. I told them they would be in from Monday to Friday 9 to 5. I asked her if there was something I could help her with and she went into her story about the service call she was being billed for and that she didn't think she should have to pay it because she was not under contract to us. I informed her that we do not own any of the equipment in her home and that they had called us for service and she needed to pay the invoice and if she didn't pay it I would hand it off to my lawyer to collect. At that point she said she was going to call the Revdex.com about this issue. Obviously she did call the Revdex.com.

We just want to be paid for our service call, I feel $100 was more than fair. we were there within 1/2 hour of her call for help. We had to drive there, perform a service, pay insurance, WSIB, etc. I don't know anyone that works for free

In my mind this was an emergency call and I treated it as such. We charged a $100. I guess when we mentioned our lawyer she decided to try and tarnish our name. We just want to be paid. We have been in business over 25 years, with no issues. Please ask her to pay us. Thank you..