Advanced Air Technologies Reviews (%countItem)
Advanced Air Technologies Rating
Address: 564 Robert A Taft Dr, Cincinnati, Ohio, United States, 45244-1516
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I had an appointment for the company to do some pressure washing of a business. Jim showed up and we discussed the best way to proceed. When I asked about credentials and payment he left. Hard to believe that he drove out here and left without doing any work. I have no idea why, but this really happened!
I spoke with Jeff over the phone regarding pressure washing services. He asked for a quote to pressure wash the front of their building, which I provided based on pictures of the building I was able to obtain from the internet. He accepted the price that I quoted him and we scheduled the work for the following day at 9am. Jeff showed up at 9:45, and explained to me the areas of the building that he wanted to have pressure washed. These areas were not the areas we had discussed on the phone (as my idea of the front of the building was the one of the four sides of the building that faced the street and his idea of the front side of the building was quite a bit more). There were also cars parked across the areas that he wanted to have pressure washed that would take some time for them to get moved, so he showed up late, tried to change the service we had agreed to over the phone and the areas that he wanted to have cleaned were not even ready to start work. I had another appointment that afternoon, so after being there for over an hour and not being able to start working, and not really having agreed to the services he tried to alter, I decided to move on tho my next appointment. I didn't charge them anything, just chalked it up as an estimate, and went on about my business. Again, Jeff was late to the appointment, The service we had discussed over the phone and what he expected me to do when I arrived were not the same, and the areas where the work needed to be done were not ready, so I left.
We connected with this company on 9/26/17 in regards to building and installing a mailbox for us. We had wanted to put up a stone mailbox with an oversized copper box. We gave the company $675 as a deposit at the end of October to start work. When our neighbors were trick-or-treating they asked about our mailbox that was down and informed us we had a neighborhood covenant. Once we were aware of this We contacted *** (whom we were working with) and asked him to hold off while we tracked down a copy of the covenant. I contacted *** zoning and they informed us the mailbox could not be stone and had to be break-away (wood or a aluminum)....we expected a contractor would have brought this to our attention. Again I contacted *** and relayed what zoning told us and that we still wanted a mailbox but would have to change materials. I sent a picture of our neighbors mailbox 12/19 so we could have one made exactly like it. After the New Year I reached out on 1/3 to get time scheduled for the install. The weather was cold but given that it had been over 3 months since our mailbox was down we wanted the box installed as quickly as possible. They scheduled us for 1/11/18. As the day approached I emailed the day before to confirm. Rain was in the forecast but we had a few nice days and needed the box up. I called on 1/11 from work and asked if they were stopping by. We were told no but they could put a temporary post up until the weather was nice. That evening no one came by to put up a temporary post. We reached out again; why had no one put up the post? On 1/12/18 we were told a refund check had been sent. By 1/20/18 we had still not received a refund. Again, I reached out requesting the old refund check be cancelled and a new check issued. On 1/27/18 we had still not received a refund so I inquired where the check was. I received the following response: “The reason I have had your money for three months is your fault. I have 8-10 man hours in the job that you contracted me for before you backed out. If you would like to get lawyers involved go ahead. The breach of contract was your fault as well, and technically, I would be within my rights to keep all of your money. Iam not sure what the delay with the mail is. but the deposit minus my expenses has been sent.”
As of today, 2/3/18 we have received no refund. 8-12 hours was spent doing what exactly? I ordered a custom mailbox on 1/20/18 and contacted another contractor and it was installed on 1/31/18. From astarhometechnologies we received nothing in exchange for $675. We want a refund for the work that was not performed.
Mr. And Mrs. contacted us in the end of September in regards to building a stone mailbox. We shortly came to an agreement and a deposit in the amount of $675 was made by the ***. I personally went to their home to pick up the check, and arrange to begin work ASAP. While at their home to pick up the check I informed Mr. that I would begin picking up material for the job that afternoon, and that I would be bringing the 2 tons of uncut stone required to build the mailbox, and placing the order for the custom cut address stone the next day. The day after I had been given the deposit the stone building material had been picked up and was going to be delivered that day, and the order had been placed with the stone mill for the address stone. Mr. then contacted me and informed me that their plans may not be allowed by their private covenant and or local zoning, and he asked me to hold off on proceeding with the project until they could find out for sure. Over two weeks later Mr. and Mrs *** contacted me and informed me that the plans for the stone mailbox would not work, and that they would have to build the mailbox to meet their covenant/ zoning requirements, and that they would get back to me regarding the specifications of what they needed. I informed them at this time that work had begun and the material for the stone mailbox had already been picked up, and that I was able to contact the stone mill and cancel the order for the address stone and that I would have to return the 2 tons of stone that had been sitting on my trailer for two weeks, and that they were going to have to pay for this, and also offered to refund the balance of what would be left of their deposit ($675 minus the approximate cost in time and labor already committed, which was approximately 8-10 man hours). The *** contacted me again around the middle of December with the specifications for the mailbox that would meet their covenant/ zoning requirements and expressed that they were now ready to proceed with the work. Due to the holidays, and prior commitments, I informed them that I would not be able to get started on the new project until after the beginning of the new year, and that I would contact them to arrange proceeding after that time. Unfortunately, the weather was against us and due to extreme cold and rain, proceeding on the new plans wasn't possible. When it became apparent that We would not be able to work with the *** due to their time frame requirements, I sent them a check for the balance of their deposit for the stone mailbox minus my expenses in time and labor. The check was returned by the post office a little more than two weeks after it was mailed as I had listed the wrong address. I have yet to resend due to the choice of Mr. and Mrs. to resolve the through legal channels.
Basically, this situation is an example of why we require a deposit for projects like the stone mailbox. There is work involved and time involved in doing these things that is not seen. Material doesn't magically appear on site; Planning and coordinating these things takes time. The circumstances regarding the *** problems with their covenant/ zoning requirements, and bad weather are unfortunate, and I understand , but it doesn't make it my fault or my companies fault. If the *** would like to sue me, then they can sue me.
Since my husband nor I have the expertise
or skill to install a mailbox we felt it was best left to a professional contractor. We hired a professional
contractor to build and install a mailbox for us under the assumption they have
the expertise, knowledge, and skills central to doing the job. In our initial
discussions for a stone mailbox I would have expected a professional contractor
to be knowledgeable about zoning ordinances and to review zoning regulations
and laws for the type of mailbox we were discussing prior to ordering
materials.
We did not initiate the request for a refund for non-performance
of the contracted work. *** emailed me on 1/12 at 3:26am that he would send
us a refund of our deposit for the stone mailbox less handling/service charges after
failing to drive a temporary post into the ground due to weather delays. In response to the email I requested
that a copy of the return PO with the restocking fee be provided to us with the
refund check. There has been no transparency in the billing and the amount of
the “refund” has never been communicated. We have only been told it is in the mail.
I understand that materials do not just show up on site but materials were never
delivered at all. In addition, the business claims the refund check was sent to
the wrong address. Were the materials sent to the wrong address too? I find it fascinating
how a business that was working on a mailbox for our residence for 3 months
sends the refund check to the incorrect street address.
Happy clients
come from quality service, quality work and also by being transparent about billing
and fees. If we went through all of the troubles to contact the Planning &
Zoning Department of *** and track down the neighborhood
covenant ourselves and initiated most of the conversations around timeline, I
am having a difficult time understanding what exactly the business was doing
for 10-12 hours? I am skeptical of the billable hours; I would be very
interested in seeing a detailed timesheet of the work “completed”. We hired
another contractor who put up a mailbox in only a couple hours.
We have
still not received a refund from the business and the fact that a “refund” was supposedly
sent affirms that the business concedes they owe us money; they did not deliver
the mailbox and installation we paid a lot of money for. To resolve the
problem, we would appreciate a $675 refund less handling/service charges that
can be supported with documentation.
Having the skill to install a stone mailbox has nothing to do with your zoning laws or property covenant. You contacted me by email and specifically asked for an estimate for building a stone mailbox, including a picture of what you specifically wanted the mailbox to look like and I provided you with the initial estimate without you even providing me with your address or any other contact info. I was not even aware of your land covenant. You planned the mailbox. You were dealing with the post office. It was your covenant. You contracted me to provide materials and labor for building a stone mailbox. The contract was not a billable by the hour deal. I only mentioned the time to demonstrate that I do have an investment in the contract. I did initiate the idea of returning some of the money that was given as a deposit for the stone mailbox, after covering my expenses and investment, but it was after the contract was breached by you.