Advance

Roof was installed as per contract and the contract has no specification or promise other than to install the roof to absolute proper installation techniques and workmanship was promised As with all contracts, if something is promised it needs to be in writing That being said the contract was performed and installed to the letter, and the customer did indeed experience water penetration not due to a leak but due to ice damning It was explained that we can not be held responsible for the incorrect application of the work of other's, which was the cause of the leak, and which as it was not mentioned that we fixed the breached area at no chargeIn good faith, even though we are not responsible, we agreed to repair the damage to the area and have made attempts to reach the painterWe can either attempt to contact a different painter or send a check to cover the damaged area

Just got my new roof, I'm so happy with the service and installation Good job guys!

The rudest company I have ever called in my life I wouldnt suggest my worst enemy work with these immature clowns The told me I was a [redacted] it

When Advance was asked to give Mr [redacted] an estimate to replace his roof in his attic was having severe issues with moisture in the upstairs attic including signs of moldSuggestions were made to alleviate the moisture which included opening ventilation in the soffit ( the more expensive option) or installing Smart Vent by DCI Products which is an intake ventilation system installed near the eave of the houseThis intake style ventilation system in conjunction with a ridge vent allowed the proper Net Free Ventilation required for Mr [redacted] 's atticTo be clear in response to Mr [redacted] 's claim, all installed products were found to be installed in accordance with both the roofing manufacturer's guidelines as well as DCI Products guidelinesNothing was installed incorrectlyIn good faith and at no extra charge Advance installed new ventilation through the soffits and installed new vinyl soffit in February of This corrected the problem and allowed Advance to pursue why the product failed with DCI Products as well as Owens CorningFinally after a very thorough site visit with DCI and their head engineer it was determined that the cellophane strip used by the roofing manufacturer released from the underside of the shingle over the face of the intake ventilation system thus clogging and short circuiting the system from workingIn other words it prevented any intake ventilationAdvance takes education of it's employees and sales consultants very seriouslyDCI Products during all of its training never cautioned Advance that their product could be compromised by the shingle product nor did Owens Corning have awareness that the shingle product "release strip" could compromise the intake ventilationTo date neither manufacturer has found their product nor the installation to be defective, Owens Corning did agree to cover the replacement cost of the roofing material onlyAll other expenses,labor, plywood and disposal cost were covered at no charge to the customer by Advance as a courtesy not as a warrented obligation, My main roof foreman is a terrific gentleman named AdrianWhen asked if the previously installed baffles were nailed to the plywood, he responded they were notWe did find out later that they were stapled to the old plywood which was necessary during the installation process of the blown in insulation only to prevent the blown in insulation from clogging the baffleI believe the installed system of the new roof, roof deck, soffit ventilation and properly placed insulation baffles to be of proper working order and allowing for maximum air flow and at no cost to the consumerI honestly don't know what more someone could ask for from a companyMy suggestion to any person reading this and needs to improve attic ventilation would be to always maximize ventilation through the soffiting whenever possible even though it is the more expensive option [redacted]

Roof was fixed promptly within days of receiving this complaintPictures were taken to show and explain to Mr [redacted] the suspected reason for the water penetration which proved to be successfulWe also took inside pictures to measure the width of the water mark to ensure that the service work corrected the problemAfter several month and not hearing back from Mr [redacted] we called to find out that the service correction was indeed succsesfulHe agreed that all was fine and we thenAdvance gave him the name of [redacted] painting to schedule with directAdvance to pay for the re-painting of the ceiling thank you, [redacted]