ADT Security Services

Dealt with several "bait and switch" style sales pitchesScheduled an appointment for installing additions to current system at $xxThe first thing the tech said when he showed up was that our system wasn't compatible with what they'd scheduled him to installVERY frustrating that the person who sold me on those items wasn't aware of their non-compatibility with the system of a current customer
Called to share this frustrationIn addition to spending a cumulative minutes on hold, the salesperson told me they would be able to install the correct pieces for free, only to go back on that after a 25-minute hold because of the rules in my county about over-the-phone salesI think they could eat the cost of sending a sales rep to complete the sale in-personWhat's that termthe cost of doing business?
Call to cancel my servicerequires days' noticeI explain that I really do not want to support them with another penny and request that they comp my last month, and the sales person would not obligeReally?!
Oh, and it all started with an alarm system installed by a company that is "ADT accredited" but not ADT - that wasn't very clear until a month or so after the installationIf they wanted to have better customer service, I think they could start with eliminating those "ADT but not" companiesGenerally not happy with their customer service

ADT wants to enforce a year contract I never agreed to
I set up activation on an old alarm system in my homeI was told about the dollar monitoring feeI never agreed to a two year contractIf that was the case I would have obtained a new systemI thought this was resolved until I received another collection callI can provide pictures my alarm system was in the homeThey never told me I was agreeing to a year contract and I never agreed to do so

Worst experience everUnreliable and irresponsible serviceEven for urgent matters you have to wait on line for at least minutesAnd because ADT was not able to pick up my phone call within a few minutes as stated clearly to me the police was dispatchedWhen you tried to explain no one at ADT cares to take any responsibilityI have been with ADT for almost years and they will not consider your loyalty if something goes wrongI decided to leave this companyEven your alarm goes off now you will be asked to press then then and wait foreverThink twice if you want professional and timely service

My alarm system has not worked for over months I have called number of times, and they dont fix the problemSo, I want my service cancelled
About months ago, my system stopped working I have called number of times to get the problem resolved Every time they put me in a queue for support, and after minutes (at minimum) the line drops So, I finally gave up, and stopped payment Now, every time they call from billing, I tell them until my service is fixed, I will not make a payment They still have done the same thing Even though they have not been able to fix my problem they still want full payment for period of no service They have put my family and home at risk Due to this negligence, I want my contract cancelled with no back payment or cancellation fee I should not be responsible for a service I am not being provided

Nest installation
I originally ordered back in march adt pulse services for my brand new townhome Part of the reason why we hired adt was Bc they offered the nest thermostat to go alongWith their security service The installer and electrician came to our home which has a brand new hvac unit after we paid dollars upfront for installation and equipment The electrician blew a fuse and could not even get the nest to turn on and then installed a generic thermostat and left The local office then declared that my home was not compatible with the product which was a lie and was false Our home is brand new and we confirmed with the hvac company that the nest is compatible Adt insisted it wasn't over two months of long phone calls and not returned phone messages from several customer service reps Finally I got someone to agree and come back out but the local office wants to charge me another dollars for an electrician This is unacceptable as the first electrician

Billing, unprofessional and Cancellation policy
Hello my name is *** *** and my account number is XXXXXXXXXI had ADT services for approximately a year and seven months starting from May 1st to December I had the ADT pulse system which I truly enjoyedI initially paid approximately $to set up for two external ADT pulse Cameras and sensorsMy monthly payment was approximately $dollars per month and I was never late
In December of 2016, I was in the process of moving to another locationI contacted ADT and spoke to Edward *** regarding this matter and told him and I no longer needed ADT and I am sad to Depart due to the fact I was moving into a gated community apartment complex and could not use ADT there I was advised there will be a cancelation fee, I had to pay of $I asked if there was another way to avoid cancellation feeI told Edward, I have a friend who recently moved to a new location and wanted security systemI praise

I called and canceled my service with ADT
I was told I was going to get a refund for a small portion of the unused time left
I called and canceled my service and was told that I would be receiving a partial credit for the unused portion of my prepaid service which is billed and prepaid quarterlyThen I received a bill in the mail for $something dollarsI called they said I had to cancel days prior to canceling serviceI told them that I had (which I did)Now I'm in collections and the amount that has changed times is now $There is things wrong with situation#I did cancel before days before the new quarter#even if I didn't I never agreed or signed such a thing in my original contractI've been a loyal ADT customer for or so years have never been late or missed a paymentMy ADT account # is XXXXXXXX

I will not even give this FRAUD company any starsI had my alarm installed days ago and was told or from how I understood it, I had days to cancelDue to financial changes I called to cancel my service, I was told that I would have to pay 75% of my contract and the best they could do was give me month freeI have a house and two kids to worry about, how would they like me to pay 75% of my contract if I dont have the money to do so? This company is a fraud

I agreed to have an alarm system put in my home by ADTThen I was abandoned
All my cars were broken into and I wanted an alarm system to capture any returns and for the safety of my homeI had the salesman and service person in my home at the same time when should have just been the service personI was uncomfortable b/c now strangers were all through my home!!I reported it to ADT and they said nothing to worry aboutafter insulation, the camera was not capturing what I needed, so another service man came outThe equipment he had would not workHe said he would be back in week and the week never cameI called ADT they had no idea what I was talking aboutI called several times that day then finally someone told me the parts was on back order and they were not sure when they would be inA nationwide company is not sure of parts arrivalI waited another week and still no accountability with ADT I cancelled the account and now the representative said week can have som

They refuse to cancel my service and continue to send bills
I have been trying to cancel my ADT service repeatedly and they will not cancel the service We have had nothing but problems with our system and after several service calls, it is still never worked properly ADT continues to send me a bill for service

By far the worst establishment I have ever dealt withThey sell u the equipment and then you become a prisoner of their unprofessional, irreverent incompetenceIn October I upgraded to include cameras, technicians have been out to calibrate fox the camera a total of 15+ timesAppointments were made, technicians arrived after the window period, each time I would need to take time from worktimes in a month*** from scheduling canceled a rescheduled appointment in a day I already took of because she states they had no technician As I am writing this I am still waiting for the tech since 8am it's now 2pm, and I was the alleged first appointmentCustomer service rep had the nerve to have an attitude because I told her how long I was waitingCurrently trying to get another company but the customer ends up losingI nust got the service in Aoril very dissatisfied but feel stuckAlso their sales reps are very deceptiveIt's best to go elsewhere

Our prior address was *** *** *** *** in *** ** XXXXX We cancelled our service and are being charged much more then rep saidn
The ADT sales rep said we would owe $if we cancelled our service contract earlyWhen we moved we contacted ADT who said we have to pay percent of what we would have paid to finish out the contractThe sales person blatantly lied to us because he knew we were probably going to move so he could still make the saleWhat an unethical company

We enter a renewed contract with ADT July At that time ADT applied a $credit to our account for loyalty retention and to rectified our complaint of inadequate service The monthly contractual amount agreed is $and would be applied against the credit amount on a monthly basis January with a credit balance remaining of $229.88, ADT arbitrarily charged $which deplete the credit balance entirely They did not call or send notice of explanationTherefore, we submitted a letter of disputed dated March 9th Subsequently, we have received a bill showing past due and late charges We spoke with a representative (Norma) via phone on March 22, who stated she would speak with her manager and get back to us via phone or email within a couple of hours At this time we have not heard back from Norma or Manager.Below is the letter content sent to ADT on 3/9March 9, 2016ADT Security ServicesCustomer Service ? Complaint *** *** *** *** ** XXXXXT

Alarm going off and a person cannot come fix it for four days
The battery installed by ADT is beepingI called and they said it was low is why They said they could mail me a battery in 4-days I said the beeping is driving me crazy- that is unacceptable Can you turn it off from there They said, "No." They said they can send someone out in -days They tried to tell me how to unhook the battery, but it's not a regular battery I see no way to unhook the wires Then they said to unhook the electrical transformer in the garage! I don't know how to do that, either, and I never mess with electrical wires I don't feel like I should have to, either!!! I said just turn it off, I cannot sleep with that beeping They said I have a contract and will owe $*** dollars if they turn off my service! I cannot believe a business treats customers this way and there is NO resolution! I have never missed a payment! A manager named *** was unbelievably unhelpful!

ADT charged an initial permit fee to us for an alarm They did not file it with the city and we incurred fines for it
We bought a home in San Francisco in 11/ During our initial move in we had ADT come out and install a security alarm On that initial installment we paid a $dollar fee (estimate) for a permit to the city of San Francisco We had four alarms within the first six months of having the alarm put in With the initial alarm we had a service call out to ADT and they came out and replaced batteries to the said monitor with faulty alarm We contacted ADT at that point as we recieved a letter from San Francisco city tax collectors on fees for alarms as well as having an unpermitted alarm We paid for the initial alarm permit in 11/ By months later- with multiple phone calls and no resolution to the situation (we had accumulated late fees for these charges), we still have no resolution We called ADT multiple times speaking to multiple m

being lied to about charges and we keep getting bills after canceled services
I cncld service on 4/13/per we sold home, this is before next bill cycle per we where in a month to month after the contractRep said all was ok per we had made paymentThen in May we get a bill for a home we no longer live inWe paid again on 5-1/& called Rep Marie said that our acct was closed that because I don't have a contract, that because we where miss informed our account was clearShe assured me all was going to be fine and no more charges will going to show up for usShe even stated all you'll receive from us now is a refund for over payment of Then today 5/I get a bill for 87.66, charging us for June service plus the refund they sent usThis is unacceptable especially when we have been customers for so long and on top of that I was told by reps that all was good and nothing else would show upIts like the company thinks we are fools or trying to trick customers

ADT is one of the worst large companies that has gotten away with unethical business practices for years but it apparently is coming to an end if the class action suits, five so far, continue they will go out of businessIn California alone they had to pay $950,for their go to market strategy and the "never let the customer go" approach which is ruining them and it's about timeHow can one have reviews of which are negative and the Revdex.com rating is an A+ something isn't right here

My last billing from ADT was on 8/8/At that time, I was to begin billing on a month-to-month basisADT, however, did not bill me after thatI contacted them in January to confirm that my service was cancelled since I had an error message on my systemAfter my telephone call, I received an invoice for $- months' serviceI called again to dispute the charges since the system wasn't operableThey tried to convince me to retain their services and wanted to send someone to check the systemI was advised (after minutes on the phone with them) that no one was available except Monthru Fribetween the hours of 8:a.mand 5:p.m I was also advised that there was no service available on weekends and the woman on the phone told me that when she needs to take care of something, she takes a day off of work and I should do the sameI repeatedly told them this wasn't going to work for me and to take the charges off of my accountI have just received another invoice cre

I have never been treated so bad, I have been a client with ADT for many, many years, I have just moved to our new home, and called ADT to transfer my services, I got a Sales person name *** *** *** first was super nice, then told me to hangup witj the ADT customer service and he would give me a better rate and $Discount, *** came to my old house, and showed me how to remove my old equipments and take to the new house so I would not be chargedThen we went to my new house, there he started doing his math, and I was suppost not pay anything, well I had to pay $for the instalation along with a Free Alexa that I never GotWell *** works with another small alarm company in the side, where he is stealing customer from ADT, like he offered me, he could get me a better deal with them, I didnt think that was rightWell *** them told me to complain weeks after the instalation to get my Alexa freeI told him, no you have to add lik e you said so, I have text messages between him and iThem now its being montn and my services its still not installed, and they are putting me on the backburnerThen I spoke to his manager *** *** another very rude person that do not care about his customers at allWell at this time I have file a complain against the company, I am getting a lawyer and disputing the charges with my bankNo one knows anything at the 1800# the keep telling you they are waiting on a answer and they would ca me in 24hoursHello its been over daysOne montn tomorrowHow r we suppost to trust and feel safe with this kind of conpany????

Product never worked properly; failure of company to respond to service requests
Entered into contract on 3/4/Customer Account NoXXXXXXXXX Paid $that day upon installation of the security systemThe system never worked properlyI called for a service representative to come fix the problem however no one ever cameI drove to Lexington in order to speak face to face and get some help, however nothing came of this eitherI made good faith and reasonable efforts to acquire the help that I needed, however the company never provided me with a working systemThere is a day warranty on the system which the company has nearly extinguished after which time it seems they have no responsibility to repair anythingThe company has breached their duty under the contract upon failing to provide a working system at least during the period of warrantyI want the system removed and a refund