ADT Security Services

ADT will leave you UNPROTECTED
If you can avoid using ADT I recommend that you doAlthough their actual monitoring service is great, their customer service is terribleMy monitoring is out through their faulty equipment and they can not find an appointment for more than weeksSo no cameras etc, just waiting for some event to happen that can not be documented while they rush to see new customersI have been an ADT customer for at least 8years and while I wait weeks for my repair and then a hour service window; I will screen other alarm companies that have better service windows, and actually accommodate loyal customers

I purchased the basic package from the Safe Home dealer, the salesman walked me through the process and contract, told me about the prorated charge for the month and was pretty helpful and friendlyThe technicians took about and a half hours when the sales guy said it would only take an hour and a half but other then that it was fineI guess it really depends on the dealer that you go throughI checked with http://www.diyhomesecurityguide.com before I decided to go with ADT

I've had multiple failures of equipment and want the system out
We have an adt system and have had failures of the main panel The first tech that came out gave us the codes to reset it ourselves because he had the foresight to know this was going to be a continuing problem So, I've reset it now twice after it beeps loudly at night when it throws a code We scheduled to have a tech out today between 8-and we're told we would receive a call on the way I received a call around 11:saying the tech was going to run lateI guess this was from the dispatch center The tech never called and wrote a note that he and the plumber sat outside waiting for us He left and no callThe plumber was in the house and performed his repairsThis tells me the tech didn't need much of an excuse to leave and blame it on us not being thereWe were at work minutes away waiting to come let him in This is frustrating enough and we wouldn't have an issue if the equipment worked without w

Alarm keeps going off for the garage door
We had our system updated after years of service We wanted the house, garage, and an additional building in back yard to have up to date system When the new system was set up, we were told the building in the back yard was too far from the monitor to be covered This was not a problem with the old system The garage door alarm has gone off several time since new system was set up A service man was here on Aug2nd or 3rd to replace the device on garage door He only replace the piece on the door and not the piece on the door frame Police have been sent to the house after we have left the house because of the alarm going off This problem has to be fixed Not only do I want the garage alarm fixed but I want the building in the set up on the system I cannot reset the alarm because the system says I have a fault at door I am now missing half a days work

ihave made made several payments and they have been deducted from my credit card only to be told several weeks later that .I still owed the amount
Account_Number: ***

I have attempted to cancel my contract by phone, in writing, and by fax before midnight on the 3rd day of signing said contractADT refused
I requested ADT security services to come and give me a quote on an existing system in my house they did and set up a day to activate the system, they said it should only take approximately hours toafter days hours per day the system is still not operatingI called prior to their cancellation window of midnight on the 3rd day and they said I had to fax in the request after attempting to fax several failed attemps to the number they supplied XXXX XXX XXXXi would like to attempt and make it known here that I, *** ***, adt cr XXX XXX XXX, want my service canceled effective immediately October 12, at 8:cst, do to failure to deliver said service in a timely and professional fashion I have no interest in entering a month contract after the unprofessional performance I have seen
signed, *** ***

My complaint is ADT is trying to increase bills when they already have established the price and charge your credit card the amountSecond they are intimidating customers by inventing laws that they create and have customer service Reps tell customers those laws exist without any proofWhen they are asked to produce them, they cannot explain where they are or who to talk to about them as well as deny their existence but say they are LawI heard a voice message on 5-9-to call ADT to pay my bill I and spoke to billing advising them that I had already paid the bill on 4-by credit card for a full yearThe Rep told me that I still had an outstanding bill of $and changeI told the Rep that I had the call recorded and did not owe anythingI could play the call for him if he?d like? The Rep belligerently stated that I illegally recorded the phone call and the bill was right.As a retired Trooper and Narcotics officer, State Laws where I live say you can record it I told the

I have been a customer of ADT since It was good up until about year ago (merged with *** then?) Since there Customer service has become deplorable!
The average wait time to call just to obtain a service appointment is 30-minutes Service appointments set up often end up as "no shows" with the company telling you that they tried to call However, in checking the number they called (my cell phone next to me all day) there were no missed calls, no messages
This has not just happened once Once I'd understand, but over the last year, I've had FOUR occasions where I've either sat home for the four hour service window I was given to realize they just didn't show up!
This company no longer values its customers They have changed from being customer focused to one that is minimally staffed, one that does not have a customer service department that responds to customer's needs, and one that when you call in, the ONLY WAY to get a person to speak with is to choose the option that your alarm is going off Otherwise, always expect to be put on hold
I've given them a number of chances I've written to Corporate Customer Service I've spoken to supervisors and managersbut nothing has changed I currently pay for a maintenance agreement, but they are delinquent and non-compliant in providing the maintenance I'm done with them

Worst customer service, everLook into your contract as well as searching online for lawsuits against them for stating a timeframe different from the contract they have you signAlso if anything goes wrong with your system, they aren't the ones who will fix it but rather they contract with several "authorized providers" that are more incompetent than their company isThey are patheticThe companies cannot even get it straight who services what and who takes care of accounts/contracts/billing/etcI used the system for months of a month contract because it is GARBAGEI've even been hung up on from their "authorizing provider" named DefenderDon't waste you moneyI wish I could give zero stars

I'm not the type to do this, but I feel the need to warn others as I wish I had done more research/review reading before I got myself into this messAnd, This whole thing might make me sound like an it but in case there are other it like myself, here you goLong post
When we bought our home in 2016, there was an ADT system already installed so we used it for a few months and then let the contract run out in the previous owners names and did nothing when it ended
September I get a letter in the mail from ADT saying we can reinstate our service for only $a month since we already have the equipmentAwesome! I called ADT, customer service rep was very friendly and nice I told him about the letter I received and the dealGreat, a tech would come out and set me upNot one word from the rep about any other charges
Tech comes out, checks out our house, windows and doors, (it's just me at home, my husband isn't present) and then tells me all the things they need to do to upgrade the system (not one mention of cost still)But we will get all the extras for no charge (carbon monoxide detector, camera, app, key fobs,) and we get a discount for being a first responder family! WrongHe proceeds to do the "upgrade" and tells me it's $Not one mention of this from the person on the phone before hand even though he knew everything I had/didn't haveSo while I'm mad, we want the protection as I am home alone, at night, 4-nights a week with a babyStill thinking the monthly charge is $so no big deal
Bill comes$monthly monitoringI call and proceed to talk to several very RUDE, not helpful customer service repsTelling me I signed a contract there is nothing they can doNo sympathy, mean, uncaring people while I am crying on the phoneOne person finally tells me the $payment is only for people with a landline phoneFIRST TIME I HAVE HEARD THISWas never told to me initially, was not in the letter I received, tech didn't tell me at my house WHEN I ASKED HIMI even told him we didn't want the extras mentioned above and he said it wouldn't cost us any more it was all includedOne rep finally says they can take my bill down to $a month by removing the camera and use of the app and that's the lowest it can beTelling me I selected all of the highest upgrades when the tech told me it was included and I asked him if he could lower the price at allI signed a three year contract so now I am stuck dealing with thisI've already had someone come out twice now in months because the alarm or sensors weren't workingAnd they contract you through an "authorized dealer" so you have to deal with a third partyHorrible company, scammers, liars, and thievesNot an ounce of care or customer serviceI could go on and on but this is enoughDO NOT USE ADT

Horrible serviceI was scammed into services by a third party called safe haven who manages my "contract"My equipment has been defective for the entire year I've had this serviceSafe haven has denied providing me the adt equipment I paid for I have contacted adt multiple times through phone calls and online messaging regarding my cameraAlso my window and door sensors were never installed because they say the year old sensors from a previous company the original homeowner had "would work fine" but I still had to pay for all the equipment and installation feesMy camera was set up with wires hanging down and the camera does not work nor does the remote or glass break sensorsThe technician sent by their third part seller did not know what he was doing and would only communicate through his personal cell phone which I refused to text him onWhen I asked for a new camera to be installed by someone else they flat out said NO because that specific technician services my neighborhoodThey said I can upgrade to the updated equipment when my year contract is upAfter contacting adt they throw the blame to the third party seller called safe haven and when I contact safe haven they tell me to contact Adt about my issuesOne year later and the issues have still not been resolved and my services have been disconnected on meAdt continues to harass me weekly by sending me emails to pay or else they will send me to collections but when I call adt they will tell me to call the third party seller to complain and they refuse to respond to my service requests or provide me the equipment they are charging me forI'm confused why I'm paying to adt but they will not help meI feel like I have been scammed for a year paying Adt for nothing because they threaten to charge me penalties and fees for breaking a "contract" because I only had a few days to cancel and they waited to respond to me until it was too late forcing me to pay themNow I have been ignored by both companiesIt's ironic how the security system worked the first day but as soon as my trial period ended my services stopped working and adt Put me on auto pay from my bank without my permission and when I called they refused to take me off auto payI had to have my bank stop all future payments to them and now they want to continue to harass me to keep payingWhat a scam! I'm very disappointed with Adt and their lack of care or knowledge about this third party sellerI would never recommend Adt security to anyone! Nothing but problems since day oneAll I asked was for these things to be fixed but they refuseIt's very unfair to be forced to pay $a month for a security system that has already been disconnected on me

Customer service is horribleADT sends a letter saying they need to upgrade the cell phone on our systemThey cancel times after waiting for them over 1-hours each timeCustomers take time off from work to wait for the service to completed and the work never gets doneInstead of giving a narrow time window they give you a hour window

ADT is trying to collect a monthly service charge of $on an invoice for service that was paid in full on an annual basisI called ADT and requested cancellation of monitoring service May 20, I was told by the customer service rep that I would be charged a cancellation fee because I didn't give days noticeHowever I received an email that evening (5/20/17@1:18a.m) informing me that my service had been discontinuedRenewal of service invoice was not due until July 21, I informed the service rep that I did not feel that I owed any money and would not be making any additional paymentsHe rudely responded "that's okay we'll just keep calling you." The calls started a week later and have continued on a daily basis, 6-times a day, including Saturday's and Sundays, starting at 9:a.mThe calls come in but no one speaks or leaves a message on the answering machineCaller ID shows "unavailable XXX-XXX-XXXX"That number identifies with AlliedInterstate LLC, a colle

Security system not workingADT won't cancel contract
ADT billing for services not providedSystem not working correctly since March 12, 2014!
Account # XXXXXXXX ** *** *** ***
Business address: *** *** *** *** *** ** XXXXX
Service address: *** *** *** ***, ** XXXXX
Current amount due $
Problems started on March 12, after ADT updated the cell phone part of the systemAfterward the "Hold Up" device did not work and the "Door Chime" did not workOn January 6, a technician came to fix the "Hold Up" deviceAfter this service call we began having alarms on the "Hold Up" deviceAfter several phone calls to ADT, another technician came to service the system on June 10, After his visit we began having problems with the phone line that is connected to the alarm systemThe line would "click" and go deadThis problem was corrected by Frontier CommunicationsThey identified the problem as originating in the alarm system

Never have I been more frustrated with a home service - any service, not just security, than with ADTStarting with the window sensors: almost immediately after the system was turned on, we started getting trouble signals on our window sensorsIt would happen about every 1-days and repeatedly for the same windowsA service technician came out and adjusted the sensors and then a few days later we would get trouble signals on different windowsThis went on for months until our initial free service window expiredOnce past the months, we would need to pay for technicians to come to the house unless we signed up for the Quality Service Plan
This part is completely exasperating to me: I agreed over the phone in September to buy the QSP maintenance plan for an additional $per monthBecause we'd had so much trouble with the sensors, the call center agent offered to waive the initial visit fee of $The technician came, charged me only the $trip fee, and replaced the bad sensorTwo months later we were having problems again with a different windowWhen I called they said I was not signed up for the QSP maintenance plan, but would I like to sign up nowI said yes again, told them I thought I had already purchased it and they agreed to waive the initial $feeThey sent a technician out and he charged me nothing for the visit, not even the trip chargeTrouble signals on different windows continued and in December I called for another service visit and they said AGAIN that I was not signed up for the QSPThe agent assured me I would be signed up starting Jan and it would cost $per monthI called for service in January and for the 3rd time was told I was not signed up on the QSP but if I wanted to sign up, it would cost $per month and have a $trip chargeNow very skeptical about this QSP I asked the call center agent and the technician who later came to the house for some paperwork about the QSP as I seem to get different answers about the costs associated with itNope, no one has any paperwork to show me how the QSP works or how we are charged for it!!
By the way, the technician who came out yesterday said we just needed new batteries in the windows causing the trouble signalsI told him that's been done before with no success and he didn't seem to care and today AGAIN those same windows are getting a trouble signal
So in summary, for the QSP I have been quoted $14/mo, $7/mo, and $16/mo with a trip charge of $0, $or $There is absolutely no paperwork to read about it, what it covers and what it costs, not online or otherwiseI think it's a complete sham!
I would like to rip out the whole system now but I'm locked in a year contractThe call center agents AND the service technicians have all let me downI really regret signing that contract as it has been such a hassle to deal with ADT and still the hassle continues

I was a customer since When I wanted to cancel, I was given the run around and their friendly customer service tone changed quickly Even though I was far removed from my initial agreement, they still wanted a day notice to cancel They told me they will be sending a bill for days of service, even though I have been disconnected I wanted to cancel because they kept increasing their prices During my years with them, I had alarm contacts I would not recommend using ADT I would not award them any stars

Do not choose ADT as your home security provider They offer the WORST customer serviceThe radio signal connected to my system has been malfunctioning two weeks after installationWe've made four appointments for ADT and Defender (a company that sells their product) to come out and fix the issue and nobody has shown upDo you know the ADT commercial that shows a customer (from a competitor I'm assuming) calling to report a breand is put on hold? It's actually not a competitor but ADT themselves who put people on hold! I bet if those of us who post negative reviews put together all the money ADT has stolen from us we could afford a PSA to post on television urging people not to sign up with them

ADT charged me for an additional month of service after canceling
I originally signed on with ADT years ago (contract was for the first years) My bill has gradually gone up and up even though friends and family pay less than I do for the same service from ADT I decided to change to a different alarm service for $/mo as I was was up to $with ADT I tried canceling my service several times last month (3/2017) First call, they required a pass phrase to cancel that I didn't have So they said they would mail it me Said it would arrive before my billing period ended on 4/2/so there wouldn't be a problem It never arrived in my mail After the time has passed they said it would arrive, I called back again to try to cancel They said they would just email me this pass phrase so I could cancel They never did At this point I logged into my account online to see if I could stop billing somehow, I couldn't, but low and behold, found this pass phase after logg

If I could leave a zero star rating I would This company is terrible Experienced all of the same issues as others with cancelling the service After cancelling the third time(!) they continued to call, DAILY!, stating that the service was not cancelled
When cancelling the Second (!) time the guy, asked "why are you cancelling?" I responded that we have a dog (ANYTHING to get them moving along) to which he responded "Well, you should know that people that break in and will kill the owners dogs to prevent them from making noise"
BEYOND APPALLING BUSINESS (?) PRACTICE
I have no idea how this company retains an A+ rating

An activation fee that I was told was waived was taken from my checking account without permission refund still not posted to my account
The activation fee that I was told was going to be waived was taken from my checking account when I called and spoke to the seemingly incompetent billing department about it I was transferred to the sales department to deal with a billing issueSales transferred me back to the billing department when told of the issue the lady apologized and said that the refund would be posted in 3-daysToday is days out so I called ADT, the guy who answered the phone in the billing department after he finished letting me talk said that refund takes 7-days told him that's not what I was told and I wanted to speak to someone over him, he immediately said no one was available told him I was going to wait he said he would put a request in for someone to call me back told him that wasn't good enough he asked what was told him to get someoneHe put me on hold