Adorama Camera

Ordered an Apple 27" Retina iMac online after hours on a Monday evening. The website clearly showed in very large type the the item was "In Stock and Ready to Ship". So I fully expected the item to ship that day having placed my order before they opened. Called and spoke with a customer service rep Tuesday to make sure it was in stock and was assured the order would be shipped that day. It wasn't!

Called the next day Wednesday about the shipping status and was assured again that the ordered would be shipped that day. I asked why it wasn't shipped on Tuesaday and they couldn't provide a reason why. It was not shipped on Wednesday!

Called again on Thursday and again was told the order would be shipped that day. I asked why the order had not been shipped but no reason was offered. I cancelled the order! There was no problem cancelling the order. The Customer Rep didn't even need to check with the shipping department to make sure it wasn't already shipping.

Clearly Adorama did not have the item in stock never did. And after three attempts to inquire about the shipping status I was never told the item was backordered. Outragious business practices! During these three day the website continued to show the item as "In Stock and Ready to Ship". Deceitful advertising and I belive illegal!

Review: On Aug. **, 2013 My mother and I ordered an ASUS X550CA-DB71 15.6in laptop from Adorama Camera via [redacted] Marketplace, that was shipped to my school address in Greensboro, NC. Upon arrival, and shortly after opening the box and starting up the laptop, the computer immediately booted into the its BIOS system. I tried multiple times to exit out of the BIOS, to no avail, and called ASUS technical support to help me diagnosis the issue. I was told that my laptop, unfortunately, was D.O.A. (dead on arrival) and was instructed to contact the vendor who shipped it to see if they would simply replace the laptop. Since it was just purchased, it made no since to get it repaired before being able to use it, but shouldn't be a problem to ship the defective one back in place of a new, working one. I proceeded to contact Adorama Camera, and upon reaching customer service was informed that all they can do was have me return the laptop, issue me a refund, and reorder the laptop again. Since its ground shipping, the laptop wouldn't arrive expeditiously, which means I'd have to wait for the laptop to arrive, then be issued a refund, which would take 8 business days to process, then reorder the laptop, and then wait several additional days for the laptop to arrive. I'm in college, and just started graduate school. I ordered the laptop in advance so I'd have it to use for class. Plus, my mother ordered the laptop, so until the money is credited back to her account, I cannot purchase another laptop immediately. I told [redacted], that I cannot afford to wait a several weeks for another laptop, but he would only expedite the new laptop if I had my mother's card information and after the defective laptop arrived. I informed him that all I wanted was a replacement and not the hassle of reordering another laptop. When he was less than sympathetic about my situation, I just informed him to send me the materials to send it back, but that if I order another laptop, that I'll be taking my business and my $700 elsewhere to a much more helpful company. After ending the call with him, I still wanted to try and negotiate a replacement instead of a refund; so I contacted [redacted] as a mediator. The woman on the other line was very understanding of my plight and was trying to help me resolve my issue. She emailed Adorama, after I told her I contacted them with little to no avail, on my behalf, restating that I'd received a defective laptop and just wanted a replacement, as opposed to a refund. A copy of the email was sent to my mother's email as well. Later that evening, I saw the response from Adorama stating that [redacted] took care of the problem and that's there's nothing they can do. I'm not satisfied at all with the lack of help on Adorama's part. This is my first time ordering from this company, and already I can't imagine myself ordering from them again in the future. All I simply wanted was a replacement, instead of a refund. They would still get my $700 paid for the laptop, so long as I just got a new one in place of the defective one. I'm shocked that a company would be willing to lose a profit, despite a consumers repeated request to just have it replaced!Desired Settlement: I simply would like to have the defective laptop replaced with a new one: same make & model. I would like to have the return label to be an expedited one, so they can receive the defective laptop immediately, and have a new one, also, expedited to my school address, since I ordered the laptop in advance for school, but am now delayed because of this unfortunate predicament. Not interested in a refund, just a replacement. Thank you.

Business

Response:

[redacted]

For: ASX55QCADB7l ASUS 15.G"NOTEBOOK DK GRAY $699.00+ 15.42 shipping= $ 714.42

[redacted] from the following categories may not be returned:

Notebooks, Netbooks, Tablets, IPads and Computers cannot be returned or exchanged once opened or unwrapped.

If the above conditions are not met, Adorama has the right to refuse the return or charge a restocking fee.

Customer contacted us that this Is defective and a UPS return label sent Track# [redacted] on 8/**/13 She had not dropped this off by UPS until today 8/**/13. (As per ups.com)

[redacted]

* *

[redacted] *

** [redacted] * [redacted] *

We can only process her return once: we receive it. Returns can take up to 8 days to process once we receive them but they generally only take 1-3 days.

Since she placed her order on [redacted], their policy Is that we can't process returns for replacement only refund.

However, we will be happy to sell her another one, either the some one (as long as we still have them In stock) or another one. She can either wait for her refund before she places a new order, or she Is free to order the new one now.

For now, l already Issued the refund for her shipping cost of $ 15.42.

Thank you for your patience and understanding.

Review: I ordered on 11/** sets of Boston Acoustics SoundWare XS Digital Cinema Powered Speaker System, 39Hz - 20kHz Frequency Response

located at URL [redacted]

I used PayPal, which took the money out of my account for this transaction. A day later they still had the item for sale and have now sent me an email cancelling the order! They are not honoring the product.Desired Settlement: I want PROOF that they sent some of these items out to customers, otherwise they are lying and being complete crooks. This is a readily available item and they are claiming "We are sorry but the item you ordered has oversold and we have checked with the manufacturer and there are no more available. We will have to cancel the order. " That statement about contacting the manufacturer is a complete lie, as directly from the manufacturer they are marked IN STOCK at [redacted] I DEMAND THIS STORE HONOR THE PRICE AND SHIP THESE ITEMS.

Business

Response:

I would firstly like to offer our sincere apologies for any Inconvenience or disappointment that may have Inadvertently been caused to our customer regarding their order for this Item. Any/all orders for this Item had been canceled.

They should have received an email from us, which was sent on Sunday 12/*/13; explaining and apologizing for this price error, but If

somehow ho did not receive It, please allow me to explain.

We had posted this Acoustics Soundware xs Digital Cinema Speaker system on Friday at 4:00pm just as we were closing for the weekend and therefore we were unable to see the price error until Sunday when we returned at 10:00 pm, We Immediately had this corrected and canceled any/all orders

Unfortunately we are unable to fulfill any orders for this Item. The orders that were successfully submitted were canceled and the order that did not go thru will not be processed. The selling price by us was $i49.00 and the sale price should have been listed for $50.00 less, for $199.00 and not for the $50.00 price that was listed In error,

We do list on our website regarding If there are any errors.

[redacted]

Adorama.com Is Intended to be a guide only. Some Item Illustrations are for display purposes only, may not be exact, and ore not necessarily Included In the purchase price. Adorama Is not responsible for typographical or pictorial errors, and speclftcatlons may

change without notice.

Should this apply to your order, we will, at our discretion, either contact you for Instructions before shipping or cancel your order and notify you of such cancellation.

Adorama Camera reserves the right to decline or cancel an order at any time.

Please be advised that we did not charge the customer as we do not charge anyone until we ship. We do not take any money via credit/debit card or from PayPal.

If the amount did get submitted to the Bank/Credit card company for "Authorization", you may have seen a temporary charge for this amount. When we do not charge and ship your order which Is the case here, within 3-5 days the Authorization amount goes dropped and disappears. But If It was thru PayPal, then PayPal would have submitted for authorization and therefore PayPal has corrected this for the cuosmter.

Once again, please accept our apologies as we will not be able to fill any of these orders.

Thank you for your patience and understanding.

Business

Response:

I would firstly like to offer our sincere apologies for any Inconvenience or disappointment that may have Inadvertently been caused to our customer regarding their order for this Item.

All these customers should have received on email from us. which was sent on Sunday 12/*/13; explaining and apologizing for this price error, but If somehow he did not receive It, please allow me to explain.

We had posted this Acoustics Soundware XS Digital Cinema Speaker System on Friday at 4:00pm Just as we were closing for the weekend and therefore we were unable to see the price error until Sunday when we returned at 10:00 pm. The selling price by us was

$249.00 and the sale price should have been listed for $50.00 less, for $199.00 and not for the $50.00 price that was listed In error.

We Immediately had this corrected, removed the Item form our web site and our Internal system.

Once an Item Is listed as, "out of stock", our system sends out a general email which he must have received.

But since this was a price error we canceled any and all orders and then sent him the explanation email. Unfortunately we did not and arc unable to fill any orders for this Item.

Any of the orders that were successfully submitted were canceled and the order that did not go thru will not be processed.

We do list on our website regarding If there are any errors.

Adorama.com Is Intended to be a guide only. Some Item Illustrations are for display purposes only, may not be exact, and ore not necessarily Included In the purchase price. Adorama Is not responsible for typographical or pictorial errors, and specifications may change without notice.

Should this apply to your order, we will, at our discretion, either contact you for Instructions before shipping or cancel your order and notify you of such cancellation.

Adorama Camera reserves the right to decline or cancel an order at any time.

Please be advised that we did not charge the customer as we do not charge anyone until we ship. Once again, please accept our apologies as we will not be able to fill any of these orders.

Thank you for your patience and understanding

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I KEEP GETTING THE SAME SCRIPTED RESPONSE. This does not correct the problem in the time it has taken from me, I deserve to be compensated. My amount of compensation is $100 by Adorama. THIS CHECK MUST BE SENT WITH TRACKING AND SHOULD ARRIVE BEFORE CHRISTMAS, OTHERWISE I WILL CONTINUE WITH LEGAL ACTION AGAINST THIS COMPANY FOR COLLECTING MY PERSONAL INFORMATION UNDER FALSE PRETENSES, HOLDING FUNDS FOR WEEKS WITHOUT ISSUING REFUNDS, AND PAIN AND SUFFERING THAT HAS BEEN CAUSED.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a VAIO T13 13.3 ultrabook SLV 1.8GHZ on 12/**/2012 from Adorama. Since my purchase, I have been having technical issues with it. I emailed the company and informed them about my issues with the laptop. My last email I received from them stated, that I must notify Sony. After looking over my computer today, I noticed that it was a refurbished product. The computer has been giving me problems for quite sometime now and I know why. The company insists that it is a new product and since its not covered under warranty, it's not their problem.Desired Settlement: I would like for them to ship me box to return computer and get a refund

Business

Response:

We shipped her a "New" Item that came straight from Sony. This was never sold to anyone prior to her.

This Item can normally not be returned us as per our return policy: [redacted] Notebooks, Netbooks, Tablets, IPads and Computers cannot be returned or exchanged once opened or unwrapped,

But this was recived on 12/**/12 and she had "Never" contacted us on this till now, June [redacted] 2013, "6 months" later.

We cannot accept this back and especially not after 6 months.

Sony has a 1year warranty that covers wanufacturer's defects. We advise her to please conatct Sony at: [redacted] for warrany assistance.

Thank you for your patience and understanding.

[redacted] *

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I will forward pictures of the inside of laptop and as far as contacting them 6 months later is because computer never turned on again. You don't usually remove battery for any other reason. They sold me a refurbished product.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We sold/shipped to her a "New" Sony UltraBook that we had received from Sony. It was "Not" refurbished. It was "New".

If/when we sell refurbished Items we "Do" mark them as refurbished. But, once again, this was a \1New" Sony UltraBook.

It came from Sony and It was sold to her.

If she Is having problems with this and/or with the battery she will need to contact Sony as It Is still under warranty. Perhaps she Is having an Issue because It just sat unused for so many months. I really don't know.

But In any case, she should contact Sony.

Our return policy is only for the first 30 days, after that, the customer must contact the manufacturer for warranty Information. She recived this on 12/**/12 and she had "Never" contacted us on this till now, June ** 2013, "6 months" later.

Sony has a 1year warranty that covers wanufacturer's defects. We advise her to please conatct Sony at: ###-###-#### for

warrany assistance.

Our Final reply: We cannot/will not accept this back 6 months later.

Thank you for your patience and understanding.