Adobe Systems

Adobe did not honor my intention to cancel a trial account, instead trying to charge meTheir customer service representatives did not help in the dispute

I've loved the Adobe product for yearsI subscribed to Adobe Creative Cloud over one year agoUnfortunately, I called in October of to let them know I wanted to cancel my membershipI was informed that my commitment was an annual one (although I was uninformed of this when I signed up) I was then "given" two months free membership for staying with the plan through the end of the year i.efree January and February of this year I contacted Adobe today to cancel my membership and was informed that I would have to pay a $cancellation fee since the annual membership automatically renews Again I was not informed of this I told them that they could cancel my membership without a fee or they would hear from my attorneyI was then told that my membership was cancelled without a fee I believe that the way this was handled in all instances was meant to keep me "on the hook" and that I was deliberately deceived by Adobe I will never buy another Adobe product again as a result of the way that I was treated I strongly suggest that you be very careful with these peopleThey aren't to be trusted I've attached the chat exchange that I had with Adobe belowYou can make up your own mind once you've read that [redacted] Adobe Chat Conversation Dated 2/22/ Hi, we are currently helping other customers in line ahead of youWe'll be with you as soon as possible While you wait, you can try our community forums where experts are online 24/ You are now chatting with [redacted] Hello! Welcome to Adobe Customer Service [redacted] Hi [redacted] [redacted] Hello [redacted] I understand that you want to cancel your subscription [redacted] that's correct [redacted] I'll definitely help you with your request [redacted] May I please know the reason for the cancellation? [redacted] I just no longer have a need for the account [redacted] Are you still there? [redacted] Yes Your chat transcript will be sent to [redacted] @cox.net at the end of your chat [redacted] Sorry for the delay [redacted] I was checking your account for the information [redacted] Please allow me a minute more [redacted] Okay [redacted] I checked and see that you have purchased Creative Cloud membership (one-year) on Jan 13, with order number ADXXXXXXXXX [redacted] Okay [redacted] I see that you have been credited months of free subscription as you wanted to continue with the subscription for rest of the annual commitment [redacted] Can we get to the part where you tell me that my account has been canceled as requested? [redacted] Sure [redacted] Thanks [redacted] One moment please [redacted] Thank you for your patience [redacted] An annual subscription requires a commitment for the full year and monthly paymentsIf you decide to end a one-year membership before the 12-month period is over, you are charged 50% of the remaining amount left on your contract which amounts $ [redacted] I've already fulfilled my month commitmentThere is no cancellation fee [redacted] Yes but since the subscription was auto renewal subscription the subscription was renewed on Jan 13, [redacted] That isn't what I was told when I was given two months freeThis was not what I signed up for and I'll be reporting this to the Revdex.com as well as contacting my attorney [redacted] I was told that I could call and cancel anytime after my initial twelve months were up without a cancellation fee [redacted] You can either cancel my membership without a fee or you'll be hearing from my attorney [redacted] I'm sorry that if that was not informed to you [redacted] I know, this experience can be disappointing and I apologize for putting you in a situation like this [redacted] Please stay online while I check and see if I can waive off the cancellation fee [redacted] Then don't put me into this situationCancel my membership like I requested and you'll never hear from me again [redacted] Thank you for your patience [redacted] I checked and see that I can waive off the cancellation fee as an exception for you only [redacted] Please stay online while I cancel the subscription and confirm you with that [redacted] Okay [redacted] Thank you for your patience [redacted] I've successfully canceled the subscription without cancellation fee and however, you can use the subscription till Mar 13, [redacted] Thank you [redacted] You are welcome [redacted] Is there anything else I can help you with? [redacted] No I'm goodThanks [redacted] You're most welcomeIt is great pleasure to assist you [redacted] Thank you for contacting Adobe We are available days a week, hours a dayGoodbye! This chat session has ended Thank you for contacting Adobe

I've been using Adobe products for well over yearsBack in April I had to purchase a subscription to of their programs for a jobI cancelled each within the days when you can get a full refundOne went throughThe other two, however, did notIt has cost me approximately $(of which I do not have) and Adobe has refused to cancel these products or give me a refundAll they keep telling me is that they can give me a month freeI've been dealing with this since AprilNot only that but they charged both my credit card and bank account somehowI'm not sure how they even got my bank account information This company is horrible to deal with

The service adobe provides is great, the customer service is horribleI was charged twice, demanded a refund and when the refund was processed I lost access to my creative cloud plan

One of my employees converted my account into a team account and agreed to a one year commitment without my knowledgeNow my card is being charged $and the customer service in India is terribleThey told me to contact my bank if I want to cancel my account since I will be charged an early termination feeWell I was never made aware that there was an early termination fee since my ex employee signed upShame on you Adobe

I signed up for the ""month to month plan"" and they expect me to pay for another month before they will cancel my planThis is like asking someone to pay rent when they are not living in the house, simply put this a big scam on adobes part and and I hope anyone reading this remembers to cancel their plan before stopping the recurring payments and thinks twice before giving their money to them

Adobe has been double charging my credit card for over a year and they won't stop nor will they issue a refundTheir customer service people are unhelpful and repeatedly lie

The business has very deceptive practices with their month-to-month plans. My personal experience was with the Adobe Stock product. I signed up to try it. Several months later in March, I attempted to cancel because I wasn't using it. At that time, I was told I'd have to pay out the remainder of the year through November. Very frustrated and angry, I took the 'free' 2 months and then paid out through the remainder of my contract. In November, I attempted to cancel again. I got a notification that I would be charged 50% of my new annual 'contract'... I never opted into a new contract and received no notification of renewal. Customer service tried to tell me I could not cancel and was very rude. Only after threatening to pursue legal action was I granted a cancellation. Essentially, I paid for the service for an entire year, even when I didn't need or want it. Even after that, Adobe's intent was to coerce me I was contractually obligated to continue paying for a service I clearly expressed I did not use. These practices are beneath Adobe and frankly, I may never use their services again. It's sad - I think they make great software.