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Address: 200 Union Blvd Ste 200, Denver, Colorado, United States, 80228-1831
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Best moving company ever. Great customer service, arrangements very precise. I'm usually hesitant with moving companies as we've had some not so great experience in the past with other companies. I would highly recommend Adam's Moving if you're in the market for a moving company.
This is not what I expected from a professional moving company. I was told that my items would arrive in *** by 18th of October. I even took off work to ensure that someone would be available to receive the items.
I called the customer service line when I hadn’t heard anything and was told oh no your items haven’t even been loaded. Like what in *** The person on the other end stated that someone would call me back with updated information. That did not happen.
I called back again for my calls to go unanswered several times.
Then on the 20th of October I called again to inquired about my delivery. The agent said she would call back with an update. When she called back I was told that the items would be loaded on tomorrow 21st October I said ok and hung up. Well now it’s the 23rd I called to inquire once again about the status of my items/delivery and was informed that no my items had NOT been loaded and that this would not happen until Friday 25 October.
Honestly this is the worst customer service I’ve ever dealt with, and the worst moving company I’ve ever dealt with. most recently I had items coming from *** located in the *** and those items have made it safely to my destination less than the 14 day timeframe and this is from an overseas moving company.
I cannot believe that to move items from one state to another there has been this major of an inconvenience.
Had I known this would be the outcome I would have never went with this company. This is the worst experience ever with moving items. To top this off no one from customer service has called to keep me the customer informed or updated. Each and every time I’ve had to initiate call.
I will not be recommending this company at all.
I have read all the good and average reviews by myself and then decided to try the Adam's Moving company and now I am happy I choose them. They were punctual and professional. They even helped me and my husband in dissembling our furniture before relocating.
These guys were great - clear communication before the move, showed up on time and worked really quickly. Was impressed by how much care they took with our belongings. They got a large 2 bedrooms flat with furniture into a single van, which was pretty impressive. The movers themselves (we had a team of 3) were really friendly and happy to answer any questions we had. Will definitely be using them for our next move!!
For years, I’ve been trying to find a decent moving company I can count on every time I move. When a friend recommended me Adam's Moving, I must admit I was hesitant. But I decided that I had nothing to lose and gave them a go. Well, they were just great – good service, nice moving chaps, everything was more than I had expected. So, if you’re searching for a decent moving company, I highly recommend this company. I was more than happy with their service, more than happy with their employees and glad to finally have found a decent company I can count on each time I move.
I want to start this review by stating that I have moved 14 times between my military service & professional civilian career. This has been by FAR the worse moving experience I have ever encountered. When the salesman contacted me he was very persistent & wanted to earn my business. After a few days & several quotes from competitors, I decided to utilize Adams Moving because the salesman guaranteed me a successful & stress free move. This has not been the case & I have yet to receive any of my items. Here is a list of mishaps that have occurred thus far:
- originally quoted a price for my move for 700 cubic feet. (15 items)
- I only actually packed 14 items but the “quote” ended up being 300 additional cubic feet.
- I paid for the VIP service for this move (please remember this for later)
- I was told by the salesman to “pick a date” that was near the timeframe for my delivery & when the time came, I would be contacted to finalize an actual move date.
Fast Forward to delivery:
- on the day before the date I had listed as my “window” I still had not heard from anyone from the company.
- I contacted the company & 2-3 hrs later I received a call from the driver stating that they wouldn’t be delivering my items on that day. (Which was fine by me because my new domicile was not ready yet)
- the next day I received a call stating that the driver was on his way to deliver my items.
- I NEVER agreed to the date & told the dispatcher that I was not at home but at work & wouldn't be there. No one ever contacted me to schedule a delivery date
- I called multiple times within a 4 day window & requested to speak to a manager in regards to the additional “re-delivery” fee. On the fourth day I was called & emailed from the manager stating that if I wanted to I could just go to the warehouse & pick up my own items so to avoid the re-delivery fee.
- I am at my new residence without my items & am being told there won't be a delivery unless I pay an additional 1,500 dollars for the re-delivery fee.
Please see attached response
After the move I haven't still yet stop praising Adam's Moving in front of my family and friends. When I called to get a quote I immediately booked with them. I called so many companies only to find out there’s additional fees for this and that. This company was the only one who were satisfying. They were all great and fast. I went from 3rd floor to 2nd floor and they handled it like true professionals. They manager called me up to let me know when the team will be arriving and was just so professional. I will be recommending them and using them again in the future!!
When we hired Adams moving, we were given an estimate of $3,745.13 to move our things from Nederland TX to Fort Collins Colorado. They refused to do a walk through and instead we went from room to room over the phone with a salesman named Mike based out of the Houston office. We named everything we needed moved and then were given a price. We even called back to make sure dressers and big items were on list and were assured everything was included plus extra space for anything not accounted for. We paid all of that amount besides $800 with a money order on moving day (8/26/19). When movers finally showed up hours late on first day, they wrecked into my house pulling in my drive way, doing hundreds of dollars of damage. Then the driver named Arrop *** immediately started begging me not to tell his boss and that I could just ‘skip tipping him.’ He looked under the influence and proceeded to disappear in my bathroom for over 15 minutes. His boss, Rolando, followed behind in a car about 30 minutes later and did a walk through and told us everything would fit into truck. Hours went by and they wanted help from my husband and I packing everything even though we had paid for a full service move which included them packing our stuff. Half way through moving, he told us that the truck still had plenty of room and that all of our stuff would fit. They proceeded to break my $2,000 treadmill (which they then tried to hide from me) and did significant damage to 3 doorways and several walls. They left a hole in my floor as well. They left trash and cigarette butts everywhere that I was left to clean up. We still had tons of items that were included on our inventory list including book shelves, beds and dressers when Rolando finally informed us that nothing else could fit. This was after assuring us twice that everything would fit. He said they would be back the next day to finish up and they needed to get a different truck and that they would be there between the times of 2-4pm. They never showed up and Rolando wouldn’t answer his phone the next day. We finally called customer service and a different crew was sent and arrived at 730 pm. We had to help this crew pack as only two men were sent. This is when they informed us they were going to want a larger payment of an extra $4,000. The movers were so unprofessional and left our house a complete wreck. We didn’t get the services we were promised even for the $3,745.13, let alone to pay another $4,000. Today on 9/4/19, I received a call from a man named Sami who was driving for Adams moving and he informed me that he would be here tomorrow between 8-11am but he wants $4,700 now so that he can get ‘good local guys’ to help. He also tried to refuse to talk to me and said he would only like to speak with my husband who is at work. He was extremely unprofessional and I was unable to understand most of what he said besides his demands for ‘ cash only’ when he gets here with our things. We never signed an agreement to pay anything beyond the estimate price, even though they tried to make us sign a document saying we would pay extra on the second day they were packing at our home in a Texas. I am now afraid they are going to hold all of our belongings hostage until we give them this extra cash that we never agreed to pay. Dealing with this company has been an absolute nightmare. We have dealt with many moving companies and have never dealt with anything like this.
First, we would like to sincerely apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services. We would like to encourage our customer to file a claim with our 3rd party claims processing company, CSI. The customer can go to *** and register. We ask that they complete their registration and upload a copy of their Bill of Lading, Inventory Sheets, and Estimate, they can submit their registration. CSI will assign them under our company and email them login credentials within approximately 48 business hours if the registration is properly completed. Once the customer receives the login information they may then log in and provide the details of what they want to claim, how much they wish to claim for each item, and provide pictures of damages. The customer is able to file for missing/damaged items, for delay, for overcharge, or service complaints through the claims process. Compensation will be offered through the claims process based on our legal liability. We regret that the customer felt the need to file this complaint. We trust that the above explanation enables them to better understand our position on these matters. Best regards
Paid for a full service move , all packaging , break down, and delivery . At pick up 3 people arrived, after 3 hours manager left to beat traffic. Wife had to pack boxes to help complete move.
Upon delivery , items were not packed with proper paper/ padding . Packers used our personal property to wrap goods , improper packing cause several damages , losses, and broken items. Also missing items that were picked up . No boxes were labeled which rooms or areas they came from meaning I had to assist in opening and moving boxes upon delivery again having paid for a full service move. Pick up movers did not pack hardware to children’s bed/ crib so it can not be put together which is also part of the contract . I am looking for a partial refund for loss of
items, as well as the full service fees I was charged
Please see response to the complaint submitted on 8/31/2019
First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers may have a less than satisfying experience. The customer complains of damaged items, overcharge, and service complaints.
Per Federal Regulations these concerns must only be compensated through the claims process. The customer did file their claim on 09/06/19 where it is in line to be reviewed in the order it was received. Since this move was an interstate move it is governed by federal regulations which allows up to 120 days for the processing of the claim.
We regret the customer is not satisfied with the services they have received and will offer compensation based on our legal liability through the claims process. We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.
Complaint: ***
I am rejecting this response because:
There is more to the complaint in regards to lost goods and legal responsibility
- theft of money,from a child's piggy bank
-a contract that was not met they in terms of a full service move
-Adams Moving as of 10/1 have not sent the required documents to the claims processor CSI which has been requested multiple times
-no follow up on my missing boxes / Items
This is a canned response and I believe many issues need to be addressed and acknowledged by Adams moving . So not only do I feel I need compensation I believe they need to admit and address the issues of lack of professionalism , theft by their staff, a acknowledgement of the loss of my goods and the fact they are not complying with their own policy which they had me follow with CSI , AND financial compensation .
Thank you
Missing Items: We immediately initiated a trace when the customer reported that items were missing. This is not a quick process since we must attempt to make contact with all other customers whose items were on the same truck. Some people have been delivered to storage and unable to go through their items to see if there are any additional unrecognized items. Some people have changed their phone numbers and we cannot reach them at all. We have, however, inspected the warehouse thoroughly and have not located the customer’s items. If our customer would be so kind as to please be sure that our office is notified of any changes in contact information so that we may always be able to contact them should their items be located. Theft: Adam’s Moving has ZERO tolerance for theft! We have worked hard and built this business from the ground up based on hard work and honesty, in hopes that this business will be the livelihood for our children, and theirs to come. No amount of money, no possessions- large or small, nothing is worth risking our family’s future. We also perform a thorough background check for our employees and have drilled it into their heads how theft, in ANY manner has not ever, and will not ever be allowed. Anyone who is guilty of theft will not only be immediately terminated, but we will do all we can to assist with prosecution to the fullest extent of the law. We have also investigated this allegation with all those who were involved with the move. Our investigation has not resulted in any evidence. This is good news for Adam’s Moving, but bad news for the customer. However, we would also like to mention that we do request that any valuables such as money, jewelry, etc. not be shipped. Should anything be missing for any reason (such as misdelivery of a box because the inventory tags were similar) customers immediately assume that their items were stolen by our movers. Therefore, we prefer not to take these items and ask customers to please make other arrangements for these kinds of valuable items. Contractual Obligations: Disassembly and reassembly of basic items are included in the price of the move. However, baby cribs are not something that we can reassemble. But, the customer can include this in their claim to be addressed by CSI. We regret that the customer felt the need to continue their complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I am very grateful to Adam's Moving and specially their customer service which were very
helpful! We have plans of moving again soon because of my grand parents, so we
definitely will use this company again for sure.
Adam's Moving were great. Jonathan and Lance moved our large home, filled with furniture and
boxes from Fort Collins to Buffalo in a flash. More importantly, they showed up on time, were careful with our stuff, helped us out by being patient when we had to wait to get the key at my new
apartment. They were professional and personal, as well as easy to work with. We hope to
not move soon, but when we do, we'd call Adam's Moving.
This company was very misleading from start to finish. Their customer service was by far the worst we had every experienced. They definitely over-promise and under-deliver. We moved long-distance and our items took over 3 weeks to deliver when we were told that our items would be a pick-up and drop off within 5 business days. They claim to use their own moving staff/trucks. This is false advertising. Upon arrival, a contracted truck arrived with our items with more than one piece of furniture and kitchen items damaged.
We called them several times during the ‘packing’, wrapping, loading and transport but either no one answered or the one time I spoke with M J on the day of loading he was completely indifferent to what was going on. The entire experience in Houston was a nightmare. Now I’m getting constant phone calls from Houston. One person named Nicole identified herself as Adam rep and left a message yesterday evening but I haven’t returned her call as yet. *** calls from different numbers that I’ve blocked because they leave no messages. I have HIYA an ap that blocks unwanted calls I get them all the time but they have escalated this week to the point I have turned off my ringer. Could just be coincidence but I don’t want to be harassed or hounded.
Since we moved to our permanent address March 22, 2019 we started opening the boxes that Adam ‘helped’ and charged us to pack during the loading process. They were our boxes that we’d purchased from Uhaul and they were already partially packed and I was still adding things to them but I got behind. I had discussed this on the phone with Michael J. They used a brown tape and ours was clear plus we labeled the boxes we closed and sealed. I opened one the other day and it made me sick. My vacuum cleaner attachments, Oreck carpet cleaner system, a box of my cat’s toys and two full ‘shoe box’ style containers of photographs which were unceremoniously dumped in and now my pictures falling out without any paper wrapping or cushioning the contents and powder from carpet cleaner spilled on everything. No care. No respect. They treated our things like trash. I wish I would have had my phone to take a picture but I will for the next one. They only packed items from a large hall closet so they’re not the things we needed right away. I have photos of our packed boxes in storage in Houston before the move and how they looked after Adam moved them to ***, I also have photos of dirty handprints on walls and stains on the carpet of our house in Houston, items they damaged, their pads that had holes in them and got black dust on everything and I would be happy to provide if you would like me too. We haven’t asked Adam’s for anything. We just wanted to rest and not think about them because we knew we had another move ahead of us in less than six months. Now I want to get this out and move on. THIS IS MY LETTER I WROTE TO FMCSA IN FEBRUARY:It’s been over four months since our move from Houston. We have been leasing until we could find a home to purchase here in WA which we did in January and now we are preparing to move at the end of this week. The move here was so traumatic for my husband and I that we just needed time to decompress but now that we’ve scheduled our next move we would like closure on the nightmare that Adam’s Moving put us through. There are so many things I can complain about but I’m going to focus on the things that are most relevant. I spoke with Michael J, Senior Moving Specialist on the telephone for about an hour approx one month before our move. I explained that my husband had started a job in WA in June and I was packing and preparing our house for sale. The first people to view it made an offer so things were speeding up. I was pretty much on my own so I was going to need some help with packing some larger items like ceramic vases and framed pictures. I had been buying boxes paper and tape at uhaul and putting into storage at Amazing Spaces in order to make the house presentable for sale. He assured me that his guys were trained by Adam’s and even required to have refresher training periodically but it would cost extra for that and that’s what I expected. He referred me to a car transport company, Creative Rides, but said they could take our Harley Davidson motorcycle on the truck. We arranged for the packers to come approx 3 days before the move and I told M J that there might be more I needed help with, do they have boxes on their truck and he said Yes No Problem. Four guys showed up on Sunday 10/21/18 and said they were there to wrap our furniture. They didn’t speak English and just proceeded to do their thing and just talked amongst themselves like we weren’t even there. We couldn’t keep packing ourselves because we had to keep moving out of their way. The pads they used were old torn and left black powder or dust on everything. We couldn’t reach anyone by phone since it was Sunday even though they scheduled it. After they left I couldn’t even get to some of the open boxes I was still packing and our bed frame was left in the middle of the floor which I ended up tripping over and cutting my foot and bleeding on the white carpet. We had to finish packing and pretty much didn’t sleep for next two days. When they came to load us there were at least 8 guys none of who spoke English or even made eye contact or were friendly. It was raining and they didn’t put any cover on the wood floor or stairs. But what really upsets me is we spent a lot of money on our packing materials and they were mostly small boxes because I had to be able to lift and move them to storage. I taped the handles closed and had no problem moving them but they ripped or cut through the tape on almost all of them. Why?!?!? I have photos btw. Their supervisor Eli was surly and rude and spoke English but not Spanish. When I told him we still needed help packing he said it costs extra. Really??? Gee I guess I’ll just leave my stuff here then!! I mean they’re loading us right then but I already knew it costs extra. My daughter had to drive to uhaul to get more boxes because they didn’t have any so we could finish. Then the driver wakes up and says time to go!!! These guys stood and watched us finish while we could hear driver revving the truck and they said we needed to hurry but THEY WERE LATE TO LOAD US TOO! My adult daughter was packing the pantry and I saw Eli bend over and whisper something to her which she told me later was Most people care about their electronics not food. I had to leave a lot of stuff behind because the driver was ready to go NOW. I left at least $200 worth of outdoor clay pots, my workout bench, weights, food, cleaning supplies...my daughter saw they didn’t take our brand new $400 printer and they had to open the doors on the truck that was pulling away. Rude Unprofessional Sloppy - they even said they’d need another truck for the bike which I’d already discussed with MJ. No communication. And he kept emphasizing how it’s a small family owned business but obviously a very dysfunctional family. BUT the thing that doesn’t add up is the driver beat us to WA! I was assured that they can’t drive more than 500miles a day and we saw only one driver and he’s same one that delivered our stuff. He drove 2,424 miles, rushed us so he could get on the road and beat us here - we flew in late Thursday night and could have used a day to rest - then proceeded to sleep in his truck all day while we were unloaded here. I’m sure there’s a manifest that can be checked. Btw the three Seattle guys who unloaded were AMAZING AND PROFESSIONAL and I’d use them again but don’t want to do business ever again with Adam’s. The car transport company was also great. Adam’s damaged a few items, ruined most of our boxes, forced me to give away things that I shouldn’t have had to, and left handprints on walls, stains on carpet...and I know there’s nothing we can do about it. We don’t expect anything from them. I just need to share this horrible experience with you so it can be documented and you can investigate if you feel it’s warranted.
First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.
The way the complaint is worded leads us to believe that somehow the complaint was posted incomplete. We do not have much that we can respond to. We respectfully request that the customer submit her complete complaint listing all of her concerns about her move to [email protected] . The Revdex.com states they have submitted the entire complaint to us, but again, it seems so vague and it is difficult to identify the customer’s issues. We want to address all concerns to the best of our abilities on the Revdex.com site and through the claims process.
We did understand from the complaint that the customer believes that we are blowing up her phone, but we have called her only a couple of times. To avoid any further frustration we contacted our 3rd party claims processing company *** and instructed them to initiate a claim file on behalf of the customer. *** emailed the customer login information and a unique claim id number on 06/14/19. The claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaint. All the above can and must be compensated through the claims process as required by federal regulations. Once the claim is filed it will be analyzed in the order it was received and compensation if due will be offered based on our legal liability and within the time frame allowed by law.
We regret that the customer felt the need to file a complaint. We trust that they will find satisfaction with filing their claim through a neutral 3rd party.
All the best!
Heather
We received a moving quote from a sales representative and when the movers came to pick up our household goods it tripled when we were told otherwise. We were also promised delivery of our goods after a few days of arrival at our new location. We have attempted to contact the company and are still 3 weeks without our household goods. Very deceptive business practices from sales to everyone involved with no household goods as promised.
I hired this company to handle my move from Washington State to Texas. This is the worst moving company I have ever dealt with.
1. When the items were picked up, we were offered to select a delivery date. Our driver said that we could pick anything from 2-21 days in advance. We were going to visit family on the way, so we chose about 12 days from the pick up date. Once we arrived and wanted to arrange delivery, we were told it would be 2-21 days from the date that we wanted, which took an additional two weeks to actual deliver.
2. The work was contracted out to less than pleasant or professional people. At pick up, it was rush work and several items that got packed were damaged by the time it was delivered. Even though I explained to them several times that they needed to slow down and be more careful, they were rushing through and pretty much throwing boxes.
3. We were told from the beginning that we would always have a point of contact at the moving company to call if there were issues. This was a lie as I got passed around to whatever customer service person was there.
4. On their website they declare being awarded "Best Moving Company Nationwide" by the National Movers Association, except the National Movers Association doesn't award companies, they are merely an organization that helps find movers.
5. Their claims process is a joke as they only pay $0.60 per pound of damaged items. Which does not help if you think about it. if I have a television that gets broken, and that television weighs 26 pounds, I will only be given $15.
First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience. Delivery Timeframe: Per our Estimate and Bill of Lading governing this move, we have up to 21 business days from our first available date to deliver the shipment. Although we work very hard to meet our customer’s requested pick-up and delivery dates, sometimes it is not always an option for a variety of reasons (such as mechanical failure) which makes the logistics of the moving industry complicated and unpredictable. This information is printed on the Original Estimate which is provided to the customers before the move with plenty of time to review at their convenience and ask questions if they have any. It also clearly states that we do not guarantee delivery dates. Contact: Each person in our company has qualifications in certain areas and sticks to their areas of expertise. We do not want our sales staff to get involved with dispatch and step on their toes; or vice versa. Supervisor: Customer service was not trying to be rude when they said that the Supervisor could not call them about delivery timeframes. They were simply trying to explain that delivery timeframes and the logistics of deliveries are not something that the supervisor controls or even really gets involved with. We regret that the customer felt the need to file a complaint. We trust that the above explanation enables them to better understand our position on these matters.
Complaint: ***
I am rejecting this response because: The company claims that they have 21 days from their first available date, if that is the case, why do they ask us when we would like it delivered? When our items were picked up, they asked what day we wanted them delivered. In fact, when we called to find out when our items were going to be delivered, we were told that the items would be loaded back onto a truck the day after Thanksgiving, which is about 3 weeks after their pick up. During that three week period, I doubt that they had any technical difficulties delivering.
We were told the items would stay on the truck until delivered, but it turns out that they were unloaded and put on other trucks, so any damage that incurred, we cannot ascertain liability.
All in all, this company is horrible at what they do. And on top of that, there is an Adams Moving Company in Seattle (where we moved from) that has the same name as this company and the Seattle company has been getting nonstop complaints about this company. I have told the Seattle company to have disgruntled customers submit a report to the Colorado Revdex.com.
I would like to seek out some sort of restitution for the incredible inconvienence that my family and I had to go through while we waited almost 4 weeks to get our household goods.
Sincerely